Full Fibre UK Broadband ISP Zzoomm Tops 10,000 Customers
Alternative network builder and UK ISP Zzoomm has today revealed that they’ve managed to grow their customer base to 10,000. The figure reflects about 10% of their 100,000 premises (Feb 2023 data) strong network coverage across 29 locations, which is up from 50,000 premises in July 2022.
The operator, which aims to reach 1 million premises across 85 UK towns by the end of 2025, has so far focused their full fibre builds on smaller towns in parts Berkshire, Oxfordshire, Herefordshire, North Yorkshire, Staffordshire, Wiltshire, West Yorkshire and Cheshire.
Customers who take the residential service typically pay from £29.95 per month for an unlimited 150Mbps (symmetric speed) package on a 12-month term with an included router, which goes up to just £64.95 if you want their top 2Gbps tier (or £39.95 for 900Mbps+). Most of their packages also discount the price for the first 3 months of service.
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Matthew Hare, CEO of Zzoomm, said:
“Fantastic! We’re delighted to welcome our 10,000th customer to Zzoomm.
We are delivering a brilliant Full Fibre broadband service to happy customers. We welcome the Wake family to our service, and wish them many years of gigafast, faultless Zzoomming.”
The ISP and network builder also noted that it achieved a “record-breaking month” of 1,500+ orders in January 2023, which is a useful figure because we think they’re currently building at a rate of around 7,200 premises passed per month. This would equate to a take-up of almost 21% when looking solely at the active monthly build, which is good for such a young network.
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.
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Zzoomm service is great but if you need customer service once activated then it’s hell. Emails go unanswered and then when you call to chase it up they say it has to be dealt with someone else.
So Zzoomm service isn’t great then? Why not write a review? There’s only one so far.
Jack I had an issue and rang them. Sorted it the following morning. Did you try to phone them?
I have heard it can be hit-and-miss on both connection and customer service. Reading the group on facebook the amount of complaints about both is a lot. I know that more people will complain about problems than people will post to say how good the service is, but it still seems a lot and that in only in my small city
Poor customer numbers for those who have stumped up the £200Million build.
Can’t comment on that unless you know how much of the funding they’ve spent.
The numbers are fine. The investors aren’t expecting Openreach numbers within a year of build.
I must admit the numbers do seem kind of low, but then Openreach are having problems getting people to fibre, and they have an advantage over zzoomm.
Stil only five houses up my street that have changed to fibre, fibre went live in December last year, both Zzoomm and openreach
Plenty of people just dont want fibre yet . They are happy with what they have . Its only small pockets of people like this forum that believe everybody needs 1000 meg to get by and massive upload speeds to go with it or they cant upload whatever needs that sort of speed to upload from a house . I am not surprised takeup of fibre broadband is slow
I think FibreBubble’s handle says it all, and Jason’s comment explains why. I love the dream of altnets, the harsh reality is that too many altnet founders believe that if you build a better mousetrap the world will beat a path to your door, and history shows that is not the case. Openreach have massive economies of scale, and large ISPs customer acquisition offers set the market price. With limited enthusiasm from customers for higher speeds (even Virgin Media with near 100% gigabit availability see most customers on their lowest speeds), and moderate takeup of Openreach FTTP confirms this reticence, and combining those elements, the altnets are between a rock and a hard place. Only delays in OR FTTP create any commercial opportunity, and that’s a temporary thing in most areas.
According to INCA, by 2019 altnet investments totalled £7.6bn, by 2023 there’s what, 5.5m customers (a bit complicated by CityFibre being a wholesaler but also a huge chunk of the altnet sector). Lot’s of assumptions I’m building in here, but even so four years is enough to stabilise the uptake, so typically £1,400 per property contracted – add in opex with limited economies of scale, rapidly accumulating losses and there’s no way the industry as whole can make a return. In energy, we know what the consequences of a failed policy that promoted competition as an end in itself are (essentially the vast inflation in every customer’s standing charge), the question is who will swallow the costs when we get to the end game in telecoms, and banks and pension funds start squealing about their lost investments?
Once you get a taste of Gbps speeds, its very hard to go back to sub 250mbps sort of speeds..
Regarding Altnets and where they sit in the market, i think there is definitely a case when they provide alternative to the incumbents.. I guess, they are also more flexible regarding business decisions when compared to the behemoths like BT/VMO2,etc.
Altnets definitly have a place in this market makeup, the only thing is being able to turn those premises passed number’s into actual customer take-up. Personally, my main consern is how well they can scale, how quickly or how agile altnet providers are able to transfer the same levels of service quality incl. customer support to the influx of new customers as taleup accelerates.. Not all will survive, as we have already seen but those that do will eventually get absorbed back into the fold of either one of the major ISP players.