Vodafone UK Suffer Major Outage of Mobile and Broadband Connectivity UPDATE4
Over the past few minutes we’ve started to receive reports from customers of Vodafone UK about a significant outage of their national network. The details are currently quite limited, with reports coming in from users of both their fixed line home broadband and mobile services, albeit mostly from mobile data (4G/5G) users.
The incident itself appears to have started at just before 3pm and is currently ongoing across the United Kingdom. Customers are broadly reporting a loss of internet connectivity on both their Vodafone linked Smartphones and home broadband connections.
Suffice to say, it’s highly unusual for a major network operator to lose data connectivity on both its mobile and fixed line platforms at the same time. We are currently investigating further.
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UPDATE 4:17pm
The sheer volume of visitors trying to get news on the Vodafone outage actually knocked ISPreview’s server for six for a bit, but we’ve adjusted to a hard cache and temporarily disabled the forum to stabilise load a little. In the meantime, we’ve had the following statement:
A Vodafone spokesperson said:
“We are aware of a major issue on our network currently affecting broadband, 4G and 5G services. We appreciate our customers’ patience while we work to resolve this as soon as possible.”
Interestingly, we’re seeing that a number of other broadband and mobile operators are also experiencing problems.
UPDATE 4:46pm
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A quick look at Vodafone’s ASN – AS25135 (Vodafone UK Packet Backbone Network) – shows that its routes seem to have vanished from the global routing tables (example). This will also be impacting some linked services, like their Domain Name Servers (DNS) etc. The provider’s main website is also still offline. Suffice to say, it’s been a few years since we’ve seen a network operator suffer from an outage of this scale and depth.
The only positive news is that mobile calls and SMS (text) messages do still appear to be working for many users, albeit seemingly not for everybody.
UPDATE 5:11pm
Some customers are just starting to report a return to service, but this isn’t yet universal and their website remains offline.
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UPDATE 14th Oct 2025 @ 6:52am
Vodafone issued the following update at around 7pm last night, albeit without providing any details.
A Vodafone Spokesperson said:
“This afternoon, for a short time, the Vodafone network had an issue affecting broadband, 4G and 5G services. 2G voice calls and SMS messaging were unaffected and the network is now recovering. We apologise for any inconvenience this caused our customers.”
At present what we do know is that, for a few hours yesterday, Vodafone effectively stopped advertising that it existed to the internet by removing themselves from the Border Gateway Protocol (BGP). The BGP system is a protocol that helps to link the internet together by exchanging routing information with Autonomous Systems (AS), such as those run by your ISP (each provider will have many peers and routes to send data).
Networks around the world need to talk to each other in order to do peering and determine which routes are the best ones for them to send their data, which is what BGP facilitates. The BGP is normally one of those things that works seamlessly in the background, but problems can occur due to issues such as a misconfiguration by a network provider, traffic hijacking and the failure of critical systems within an ISP.
We don’t currently know exactly what caused Vodafone to unpublish their routes from the BGP, although the operator did confirm to some other news media that it wasn’t related to a cyberattack. The most likely explanation seems to be a misconfiguration of some sort, but we’re speculating.
Vodafone don’t only provide consumer and normal business connectivity, they also have a wholesale / Ethernet side, and this is why some other ISPs reported disruption at the same time (interconnectivity was disrupted too).
Finally, a small proportion of people are still reporting connectivity problems this morning, which is hopefully something that should be resolvable with a simple device reset / power cycle or may be caused by a separate issue. But we’ll get a better idea as more of the UK wakes up for the morning commute.
UPDATE 14th Oct 2025 @ 8:51am
We’ve just been provided with an updated statement, which adds a little bit of extra detail and confirms our earlier thinking.
A Vodafone Spokesperson said:
“On Monday afternoon, for a short time, the Vodafone network had an issue affecting broadband, 4G and 5G services. This was triggered by a non-malicious software issue with one of our vendor partners which has now been resolved, and the network has fully recovered. We apologise for any inconvenience this caused our customers.”
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.
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Hope it not Cyber Attack
I just came home from work and my broadband isn’t working. I’m in Staffordshire.
Hi – you should read this article for more information
r u joking????
I’m silly enough to have Mobile and Home Broadband with them. Both are down completely. Luckily we kept the other other half’s phone on a different network.
Also Vodafone, don’t self host your status page
So at the moment even that’s down
I learned that nugget very early on in my website building days.
I’m just glad my broadband is different and luckily it wasn’t anything wrong with my mobile as I initially suspected.
Thanks a ton for putting an article in less than 1 hr of it occurring.
Yep, Vodafone FTTP line down here in Cornwall
Wirral, Wallasey, full fibre Vodafone just dropped suddenly seems the 4g is lagging in the area as well but that’s with o2. So yeah early finish for work for me.
vodafone 4g on the wirral is round 10mbps because i tested it
Has this taken out their digital voice services or are they running those on a separate isolated network? If they’re offline will there be Ofcom fines on the way for failures to provide 999 access?
Nope, I can’t make calls either
Emergency Romer still working at the very least I am told.
I think digital voice would have been effectively down as it only works from a Vodafone network and Vodafone broadband was down. I wonder if it would’ve worked if they allowed connections from external networks?
I’m in Hampshire and its gone down here as well.
Also worth to note their website and phone systems are down too. Looks like a serious outage, possible cyberattack?
London and both mobile Internet and home Wi-Fi is down becoming very unsatisfied with Vodafone
Is there no comment or update from Vodafone? Seems like a serious outage, if affecting whole of the UK and both landline and mobile services.
Out here in Northern Ireland no access to Vodafone’s own site either
Massive outage, affecting mobile and broadband provisions.
Vodafone website and telephone helpline are also both down – although this could be due to overloading from the number of customers trying to access.
Gone down in Southport both broadband and mobile (via Lebara)
Home broadband and phone down in Rugby (Midlands). 4G backup also not working. Using EE mobile as backup which is working but speed seems to be impacted and some sites not loading.
Broadband down,just glad the Three mobile network is still separate enough to still work.
I have Vodafone mobile and broadband. both stopped working just before 3pm today and still not working.
Works fine for me
Look slike a software level outage . their network status checker is also down.
I doubt it is some hardware failure .
No home broadband, which means no landline either. Vodafone.co.uk is also unreachable, but other country domains are.
Looks like a software level outage . their network status checker is also down.
I doubt it is some hardware failure .
Switched to Vodafone home broadband less than a month ago.
Had a full day (16 hours plus) outage in early October and now it’s failed again.
It’s annoying how hard it is to get through to them an how little they seem to care about the problems.
If you’re thinking of switching to Vodafone, based on my experience so far, I’d recommend considering an alternative provider.
To hopefully ease your worries, I’ve been with Vodafone full fibre for 3 years and this is the first issue I’ve experienced
There are far worse ISP’s our there
My home vodafone service via openreach fibre went down at 14:59
My Vodafone fibre broadband is down since afternoon, can’t reach them on phone or website all us down. My daughter starred her exams today and sadly she can’t study because no Internet. The most painful part you can’t even communicate to anyone its frustrating here in peterborough.
Broadband affected Blackpool area. Also can’t access Vodafone App or website on my mobile (different provider).
Fibre internet with Vodafone in Shrewsbury, also down from about 15:00.
Lebara (uses Vodafone’s network) is down for data. West Lancashire.
Internet is still down at 15:45 up here in the Outer Hebrides.
I’ve also not been able to access the Vodafone website, so chances are that their entire system is down.
Broadband and mobile data both down in East Hampshire (GU35).
I have a personal phone and a work phone – both with vodafone .. but only one of the phones has lost service .. how bizare?!
Mines down as well
However this is quite unusual.
Does smell like a cyber attack but we can only speculate until we have the facts.
Might be worth mentioning that Talk Mobile, Lebara and other MVNO Voda users will also be impacted.
How does it smell like one? You mean, you’re speculating based on nothing?
Exactly which is why I said we can only speculate.
Besides comment used figure of speech.
Chill out man. These things happen.
no internet here in eastbourne area
I use a Vodafone gigacube on 4g and currently have no Internet access via the device. This is significantly impacting working from home. Using my mobile on id mobile (Three network) to write this.
Cannot access Vodafone website even with this mobile.
It sounds like a core network issue…
Down in Wellingborough, ont is all green but router can’t authenticate
Vodafone home broadband is down here in Long Eaton Derbyshire..
My home Onestream FTTP line is offline.thst runs across VF’s network.
Looks very fishy; even their website is down. My wife lost mobile and internet at her business. Looks like it’s time to get some form of backup, perhaps Starlink.
My broadband is off, and only 4g available which is slow. The 191 number wont dial either so clearly a major issue.
MVNOs (e.g. talk mobile, voxi) are also impacted.
Currently their website is unavailable (from an otherwise working EE data connection).
I’ve just put someone on Talkmobile and they’re using that 5G connection for their broadband, and they’ve got completely nothing other than SMS and calls. Tried a VOXI eSIM and VoWiFi doesn’t seem to be activating but VoLTE is working fine.
Vodafone network is dead though rn, got 250mbps on a roaming eSIM for fun (since it seems to be more of an IP thing) and a friend is getting 20mbps instead of 2mbps usually.
Either way, well done Vodafone
I’ve lost my fibre connection via OpenReach. Also, the CS number is not connecting via another network!
I’ve lost both broadband and mobile data from Vodafone since 3pm. Their website and app are down, plus calls to customers services don’t connect.
I have both mobile and landline, and WFH. So I am completely stranded now! Luckily I have a work phone on a different network that I am hotspotting from.
I have issues too. Am using a different network to write this. I cannot even reach Vodaphone by phone
Not working neither for me: both la slime internet and mobile internet.
Hope things will get better soon.
Also experiencing a home broadband outage with Onestream who use Vodafone backend, so it’s very widespread.
No Internet chestefield Derbyshire, what’s happening please
N15 area mobile and broadband not working until 15:00~
I appreciate the update regarding Vodafone services.I’m in London and became aware of a problem with my connection about 40-minutes ago. Thankfully I can connect to my mobile hotspot with another network.
I am using Voxi, which uses Vodafone’s network. I have the same issue. It is sad that the operators do not contact saying it is our fault and we are trying to solve it. I spent some time thinking it was my phone being problematic.
Downdetector suggests, that body waste substance is actively colliding with the electrical air movement inducer for many ISP’s
Is it just Vodafone or other players as well. EE seems working sporadically?
I guess likely some BGP hijacking or misconfiguration
Just Vodafone. I’m on O2 in Gloucestershire and that’s working all fine (40/1mbps on single carrier B40 (really hoping they fix aggregation on my site soon but they’re useless). Tested EE through a travel eSIM and got 2mbps, and Vodafone got 260mbps on 4G on the same travel eSIM (best I’ve had I think from Vodafone 4G at home).
Yep I’d say it was a bgp issue https://radar.cloudflare.com/routing/as5378#announced-ip-address-space
Someone is either not getting much sleep tonight or has already been given their cards, and tomorrow the team dealing with bgp will be conducting a post mortem imo.
We’re in the Isle of Wight and lost Vodafone internet at home around 3pm. They are cutting the hedges just up from us and at first I thought the tractor had cut the phone line but no, the house phone is still working, just not internet. Then looked online and saw it’s national.
Vodafone CS appear to be unable to even log into their computer systems, I asked if they had an update and the reply made mention of the fact they cannot access customer details to deal with account issues.
Ive just got home and Vodafone Broadband down for me in Fife.
Would need to hurry up! Children on the spectrum need this
My spectrum can’t connect to the internet when I’m on it. Tried loading Dizzy and it crashed out just as the tape finished loading though.
I am west mersea in Essex – no broadband internet comnection since 3PM
I live in powys Wales and mine is off too
Their websites are unresponsive too…
Same in Glasgow
Andrews & Arnold completely unaffected, but next door neighbours are, one of whom is with BT and the other with Zen. We’re all on FTTP too.
Just got home from work, no internet connection, wired or WIFI not connecting.
From Warwickshire
Cityfibre based FTTP – no connectivity since around 3pm
People in the UK are reporting widespread issues with internet outages among several providers.
According to DownDetector, more than 140,000 reports have been made on outages of coverage with Vodafone, Sky, BT, Virgin Media, EE and others.
It is unclear what has caused the outage.
Customers began reporting issues around 3pm on Monday.
Vodafone said in a statement it was aware of a “major issue on our network affecting broadband, 4G and 5G services”.
“We appreciate our customers’ patience while we work to resolve this as soon as possible,” the company said.
Not just Vodafone it seems.
It will be just Vodafone – the others are just collateral damage when Mavis at number 23 who is with BT can’t get on a Vodafone website or call her sister’s Vodafone digital voice in Cleethorpes for example. The isps and mobile networks in the UK are so interconnected it’s no surprise there are spike with other providers when one network is down.
I suspect cyber attack. My broadband logs showed a while string of dns exploit attempts at 15:02 just before my broadband went down.
Data connectivity also appearing to affect the MVNOs (Lebara) although can still make phone calls normally.
I am in Swindon, my fiber internet and mobile ( both are from Vodafone) is not working for last 90 minutes
I am in Bedfordshire, same issue, no landline or mobile. Having to use work mobile as a hotspot
I just move to voxi today and wondered why my data wasn’t working, very strange how other non Vodafone providers are having issues
Vodafone data down in Purley, Surrey,. Phones affected but we have 3Three 5G broadband which is OK. So Vodafone have been advertising that their customers can use the 3Three network- ours won’t connect to the 3Three Network. Worrying thing is that the government uses the Vodafone network. Also notice that NHS and Patient access aps can’t be reached
In Leeds, broadband and mobile down. I work from home and currently can’t do any work. Their website and phone is down, useless! Never regretted leaving plusnet more, could always at least get them on the phone. Second issue with Vodafone in 11 months!
They stopped announcing the majority of their routes when it began: https://radar.cloudflare.com/routing/as5378?dateStart=2025-10-13&dateEnd=2025-10-13
Would explain why their DNS is down as well if they run their own nameservers
Looks like all routes normally announced by AS25135 (Vodafone UK Packet Backbone Network) have disappeared from the global routing tables. This includes the routes for the DNS servers and as a result Vodafone UK have more or less disappeared!
https://bgp.tools/transfer-history/5378 suggests an internal AS5378 transfer 4 hours ago from Vodafone Enterprise UK to Vodafone Limited. Another AS1273 for Vodafone Group PLC or vodafone.com was registered around the same time 23 years ago 🙂
That transfer is dated 2017, Bob. The update time is when the database was last updated, not when the change was made that’s on the left.
It’s an OpenReach outage as multiple ISP’s are having outages.
No it’s not.
Yes it is check other providers https://onestream.co.uk/support/technical
Onestream use Vodafone backhaul…
Looks like a DDOS attack, other isps have been hit in last few days, look at the news on here
So confident. So wrong. I genuinely hope you are not actively involved in engineering.
No Internet or phones here in Moray Scotland. I’ve only just switched to Vodafone. Hope this isn’t too common an issue.
Also in Moray.
I can’t remember the last time I had an issue with Vodafone, to be honest, it’s not a regular thing in my experience.
Seems to be back online now.
WTF!!
Cloudflare have picked up on the issue:
https://bsky.app/profile/radar.cloudflare.com/post/3m33hvh2ltq2e
Lost internet with Vodafone won’t connect none of Vodafone phone numbers work either can’t get through to anyone !!
Area PO22
Same in East kilbride,Glasgoe
Home broadband (fttp) down, here in Abertawe/ Swansea 2 hrs + ( mobile with giff-gaff ) and that’s dropping also 🙁
We can connect to router but just saying no internet here in South Yorkshire
I’ve just had services activated today and down gone at 3 and anyone having issues of them saying they got extra charges on their account
This is a joke how long is going to take my work is on my laptop I’m loosing time here
My Vodafone FTTP is off as is my mobile, but luckily I live in one of the areas where they’ve enabled Vodafone customers to use Three masts. I’ve manually set my phone to use the Three network and that appears to be working
Broadband affected Canterbury area. Also can’t access Vodafone App or website on my mobile
Vodafone FTTP via CityFibre and mobile data both down since 3pm in Reading. Their UK website, app and customer services numbers are also all down for me. Vodafone.com still seems to work.
Looks like fixed line and mobile data are most affected. Voice/SMS working for some people I know on the network.
Mobile and broadband down. Mid-meeting with 2 more to go. Has totalled my day ♀️
Drastic way to prevent those spam calls 😉
Also affecting corporate business connections, I have been into John Lewis in the last hour its Chaos as they have lost their connectivity and even the customer wifi is down
My Vodaphone home broadband & Lebara mobile Internet (piggybacks Vodaphone) down since 3pm 13th Oct – Birmingham
Unable to connect to broadband. customer service line is not operational from past few hours ,not sure what to do?
My VoXi sim automatically roaming to Three MOCN mast , all my call text and internet working fine
That’s good was wondering about this , guess my local mast hasn’t been upgraded
Service is back as of 17:05 (dropped at 14:59)
mobile and internet down in Somerset
Seems to be working now
Appears to have just come back on for me (17:05). I wonder if anyone has considered the ramifications of switching landlines from physical copper to VoIP in these scenarios? At least in the old days you could rely on your landline to keep working.
Agreed. A well built digital voice system gives much more flexibility as it’s possible to connect to the phone system over FTTP / 4G / Starlink / whatever. It’s a real shame that Vodafone’s system is so inflexible and only supports access from Vodafone’s broadband.
These comments miss the point somewhat. In an outage of this type and scale, it wouldn’t matter. If their BGP peering took a dive (as is being suggested) then an alternative internet connection might not have been able to reach Vodafone’s voice platforms anyway.
It is entirely sensible to implement “digital voice” in the way most of these ISPs have done it. It is far more secure (since it can be firewalled off from the main internet and the countless botnets looking for SIP accounts to exploit) and they can ensure that the traffic gets priority within their network. It is the best approach for the 99.9% of the time that your ISP hasn’t lost their entire core IP network.
Up again in Felixstowe albeit slow
Back up and running now for me. Vodafone broadband
No Internet connection. Looks like there call centre is down. 5 attempts only 1 connected and then dropped. Coventry, West Midlands
Service seems to have resumed on FTTP broadband and mobile. In London
Seems to have gone down again.
Vodafone broadband down in Milton Keynes
Mobile and Broadband returned for us in Hillingdon
Outage logged from 15.02 to 17.08 here
Mobile data and home internet (fibre) now back online albeit a bit patchy
I’m leaving Vodafone as from tomorrow. I’m out of contract and frankly they have declined so much. The peering they provide is absolutely shockingly, awful. I’m paying for 900mbit with 4G redundancy, but City Fibre is so reliable I littarary haven’t had to use it, I just suffered from high latency since my traffic is being rerouted from the south to Scotland for absolutely no reason.
The one time I needed 4G reducancy for work purposes, it doesn’t work.
This is absolutely a catastrophic failure that should be impossible.
Questions that need answering:
1. Why is there network status pages even on the same network as Vodafone?! They should be hosted on multiple clouds with balancing and failovers, and communicate with their own network using APIs.
2. What is the point of “Selling” 4G reducancy if you do not have measures in place to separate the FTTP service and the 4G service.
3. Why are other networks on City Fibre offering faster speeds, more and high quality peering.
because these 4G backup services are not intended for this kind of outage. It’s meant to be for local faults like a problem at an exchange or roadworks cutting through a fibre somewhere.
It is actually better to provide it using the same infrastructure. For example, BT’s version lets you retain your static IP and ability to handle inbound connections. They couldn’t do that if they were buying a data service from a competitor.
If you truly had to be online at any cost, the advice has always been to have multiple connections from companies that don’t share infrastructure. That is up to you to arrange, not your ISP.
I think city fibre are online, so how is it just vodaphone? and why the radio silence from them? Marketing wise its highly highly embarrassing, im considering switching from VM to Vodaphone, maybe back to VM..
Service are restoring albeit a bit slow for now. Broadband up in various are where was major outage, currently some may be experience issues to access Customer service due to Volumes. A number of issues are being worked on to restore. Whilst in coinvent, engineers working hard to restore as quickly as possible. a full investigation will be taken place.
Down in Gateshead both mobile and broadband
It seems to be back. I have vodafone broadband (GPON) and it’s their “pro” package with 4G backup. Both died at 15:00 almost exactly. Didn’t come back until about 5 minutes ago so 17:45. Mobile is on Lebara and that was out too. Thankfully I have Youfibre as well otherwise Id have been completely offline. A good lesson to not have every device with the same provider.
Only 2 hours outage.
Not bad going considering the scale of it.
Internet back about 50 minutes ago but some websites still not loading.
Could you explain why Vodafone users are unable to access the Three network, despite its advertisement?
You still get to the Internet through Vodafone’s data network. You can use the Three radio network to reach Vodafone. The data network was the part that broke.
Look on x.com for “vodafone bgp” there seems to have been flood of BGP announcements just before the outage.
I’d suggest complaining to advertising standards about their ridiculous ads claiming Vodafone and Three users can ‘automatically roam between both networks’ – today has proven this is misleading. I think I read the reality is masts are being set up to broadcast both networks, not that Vodafone users can connect to Three. They shouldn’t be allowed to mislead like this.
Complain, about what? A technical issue? Get a grip.
If they claimed you could roam in those exact words that’s absolutely correct. Notice how when you’re roaming internationally you are tunneled back to your own mobile company and break out onto the Internet from there?
I don’t see the misleading part? If you’re in a compatible area and your Vodafone or Three signal is a bit weak, you’ll automatically connect to a mast on the other network if it’s enabled for that mast (e.g. I had Vodafone connect to a Three site the other day). It’s not going to stop an outage from affecting you.
Do their ads make the above exceptions sufficiently clear? Or do the ads give the impression that customers can freely roam between both networks? Stop defending corporations who do not care about you.
Back on here using talk mobile, midlands speeds seem normal
The reason Vodaphone didn’t receive all that many complaints is that the app and website and all means of communication were down!! I did not have access to the outside world via any medium so no means of reporting.
Broadband and 4G down from around 3pm but back on around 5:30pm (Barnsley, South Yorkshire).
My broadband and mobile been down since 15.00pm phone data just came back on at 18.50 pm but still no broadband in Wales Pembrokeshire
So when Vodafone and 3 merge their networks entirely, and there’s an outage, that’s more people affected.
Please explain why it was good for the merger to be approved.
They dropped 2 million subnets, and traffic dropped to zero around 2pm. Seems like someone seriously FUBARed BPG.
https://radar.cloudflare.com/routing/as5378
https://bsky.app/profile/radar.cloudflare.com/post/3m33hvh2ltq2e
Fat fingered BGP myself there. Oh the irony!
Honestly, what’s the point contacting thier call centre when it’s not a local issue?!?
I was walking home from work when I noticed my Voxi 4G/5G data wasn’t working. I thought it was my phone, I restarted it and even ran diagnostic tests in my phone settings. I couldn’t load the Vodafone website on any WiFi network.
Luckily, I have home broadband with another ISP (BT), which was a bit slower than normal but still okay.
so much for three and Vodafone boasting about network sharing when it clearly didnt work when it was needed the most, both me and the mrs on Vodafone had no service and was stuck in the middle of unfamiliar roads. we had to use the road signs like my parents used too.
I think the rollout is still ongoing each mast needs updating to get the benefit which is gonna take time
It’s not on every mast and it’s only on the radio side for now. If you’re a Vodafone customer you are forwarded to the Vodafone network to get to the Internet much as you are when you roam.
If using Google maps, you can download map areas to your phone which is useful when you don’t have a phone signal
Still down in Fochabers,Morayshire.
I live in Highcliffe Dorset
Please can you kindly let me know when the internet will return.
Thank you
October 14th and still nothing we’ve been down for 5 days now and can’t even get hold of Vodafone!
The vendor partner apparently rhymes with disco..
its ok James, you can say Cisco.
The stasi uh, i mean er, Ofcom isn’t going to come get you for it
I would not be surprised if this is related to the recently announced breach at a well-known consultancy.
When you consider how catastrophic and disruptive this was to users it’s incredible how Vodafone hasn’t communicated more about it. There’s been a simple short and sweet press release and nothing more.
Nothing on their social media channels, nothing to customers. No media interviews with any board member.
Agreed. In comparison with information we had from the Optus and Rogers outages. From Vodafone and Ofcom we got almost nothing!
I would suspect that there is potential for major compensation and possibly legal cases that will arise from this incident, so public statements on the matter will be minimal.