Vodafone UK Suffer Major Outage of Mobile and Broadband Connectivity UPDATE2
Over the past few minutes we’ve started to receive reports from customers of Vodafone UK about a significant outage of their national network. The details are currently quite limited, with reports coming in from users of both their fixed line home broadband and mobile services, albeit mostly from mobile data (4G/5G) users.
The incident itself appears to have started at just before 3pm and is currently ongoing across the United Kingdom. Customers are broadly reporting a loss of internet connectivity on both their Vodafone linked Smartphones and home broadband connections.
Suffice to say, it’s highly unusual for a major network operator to lose data connectivity on both its mobile and fixed line platforms at the same time. We are currently investigating further.
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UPDATE 4:17pm
The sheer volume of visitors trying to get news on the Vodafone outage actually knocked ISPreview’s server for six for a bit, but we’ve adjusted to a hard cache and temporarily disabled the forum to stabilise load a little. In the meantime, we’ve had the following statement:
A Vodafone spokesperson said:
“We are aware of a major issue on our network currently affecting broadband, 4G and 5G services. We appreciate our customers’ patience while we work to resolve this as soon as possible.”
Interestingly, we’re seeing that a number of other broadband and mobile operators are also experiencing problems.
UPDATE 4:46pm
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A quick look at Vodafone’s ASN – AS25135 (Vodafone UK Packet Backbone Network) – shows that its routes seem to have vanished from the global routing tables (example). This will also be impacting some linked services, like their Domain Name Servers (DNS) etc. The provider’s main website is also still offline. Suffice to say, it’s been a few years since we’ve seen a network operator suffer from an outage of this scale and depth.
The only positive news is that mobile calls and SMS (text) messages do still appear to be working for many users, albeit seemingly not for everybody.
UPDATE 5:11pm
Some customers are just starting to report a return to service, but this isn’t yet universal and their website remains offline.
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Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.
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Hope it not Cyber Attack
I just came home from work and my broadband isn’t working. I’m in Staffordshire.
Hi – you should read this article for more information
r u joking????
I’m silly enough to have Mobile and Home Broadband with them. Both are down completely. Luckily we kept the other other half’s phone on a different network.
Also Vodafone, don’t self host your status page
So at the moment even that’s down
I’m just glad my broadband is different and luckily it wasn’t anything wrong with my mobile as I initially suspected.
Thanks a ton for putting an article in less than 1 hr of it occurring.
Yep, Vodafone FTTP line down here in Cornwall
Wirral, Wallasey, full fibre Vodafone just dropped suddenly seems the 4g is lagging in the area as well but that’s with o2. So yeah early finish for work for me.
Has this taken out their digital voice services or are they running those on a separate isolated network? If they’re offline will there be Ofcom fines on the way for failures to provide 999 access?
Nope, I can’t make calls either
I’m in Hampshire and its gone down here as well.
Also worth to note their website and phone systems are down too. Looks like a serious outage, possible cyberattack?
London and both mobile Internet and home Wi-Fi is down becoming very unsatisfied with Vodafone
Is there no comment or update from Vodafone? Seems like a serious outage, if affecting whole of the UK and both landline and mobile services.
Out here in Northern Ireland no access to Vodafone’s own site either
Massive outage, affecting mobile and broadband provisions.
Vodafone website and telephone helpline are also both down – although this could be due to overloading from the number of customers trying to access.
Gone down in Southport both broadband and mobile (via Lebara)
Home broadband and phone down in Rugby (Midlands). 4G backup also not working. Using EE mobile as backup which is working but speed seems to be impacted and some sites not loading.
Broadband down,just glad the Three mobile network is still separate enough to still work.
I have Vodafone mobile and broadband. both stopped working just before 3pm today and still not working.
Works fine for me
Look slike a software level outage . their network status checker is also down.
I doubt it is some hardware failure .
No home broadband, which means no landline either. Vodafone.co.uk is also unreachable, but other country domains are.
Looks like a software level outage . their network status checker is also down.
I doubt it is some hardware failure .
Switched to Vodafone home broadband less than a month ago.
Had a full day (16 hours plus) outage in early October and now it’s failed again.
It’s annoying how hard it is to get through to them an how little they seem to care about the problems.
If you’re thinking of switching to Vodafone, based on my experience so far, I’d recommend considering an alternative provider.
My home vodafone service via openreach fibre went down at 14:59
My Vodafone fibre broadband is down since afternoon, can’t reach them on phone or website all us down. My daughter starred her exams today and sadly she can’t study because no Internet. The most painful part you can’t even communicate to anyone its frustrating here in peterborough.
Broadband affected Blackpool area. Also can’t access Vodafone App or website on my mobile (different provider).
Fibre internet with Vodafone in Shrewsbury, also down from about 15:00.
Lebara (uses Vodafone’s network) is down for data. West Lancashire.
Internet is still down at 15:45 up here in the Outer Hebrides.
I’ve also not been able to access the Vodafone website, so chances are that their entire system is down.
Broadband and mobile data both down in East Hampshire (GU35).
I have a personal phone and a work phone – both with vodafone .. but only one of the phones has lost service .. how bizare?!
Mines down as well
However this is quite unusual.
Does smell like a cyber attack but we can only speculate until we have the facts.
Might be worth mentioning that Talk Mobile, Lebara and other MVNO Voda users will also be impacted.
How does it smell like one? You mean, you’re speculating based on nothing?
no internet here in eastbourne area
I use a Vodafone gigacube on 4g and currently have no Internet access via the device. This is significantly impacting working from home. Using my mobile on id mobile (Three network) to write this.
Cannot access Vodafone website even with this mobile.
It sounds like a core network issue…
Down in Wellingborough, ont is all green but router can’t authenticate
Vodafone home broadband is down here in Long Eaton Derbyshire..
My home Onestream FTTP line is offline.thst runs across VF’s network.
Looks very fishy; even their website is down. My wife lost mobile and internet at her business. Looks like it’s time to get some form of backup, perhaps Starlink.
My broadband is off, and only 4g available which is slow. The 191 number wont dial either so clearly a major issue.
MVNOs (e.g. talk mobile, voxi) are also impacted.
Currently their website is unavailable (from an otherwise working EE data connection).
I’ve just put someone on Talkmobile and they’re using that 5G connection for their broadband, and they’ve got completely nothing other than SMS and calls. Tried a VOXI eSIM and VoWiFi doesn’t seem to be activating but VoLTE is working fine.
Vodafone network is dead though rn, got 250mbps on a roaming eSIM for fun (since it seems to be more of an IP thing) and a friend is getting 20mbps instead of 2mbps usually.
Either way, well done Vodafone
I’ve lost my fibre connection via OpenReach. Also, the CS number is not connecting via another network!
I’ve lost both broadband and mobile data from Vodafone since 3pm. Their website and app are down, plus calls to customers services don’t connect.
I have both mobile and landline, and WFH. So I am completely stranded now! Luckily I have a work phone on a different network that I am hotspotting from.
I have issues too. Am using a different network to write this. I cannot even reach Vodaphone by phone
Not working neither for me: both la slime internet and mobile internet.
Hope things will get better soon.
Also experiencing a home broadband outage with Onestream who use Vodafone backend, so it’s very widespread.
No Internet chestefield Derbyshire, what’s happening please
N15 area mobile and broadband not working until 15:00~
I appreciate the update regarding Vodafone services.I’m in London and became aware of a problem with my connection about 40-minutes ago. Thankfully I can connect to my mobile hotspot with another network.
I am using Voxi, which uses Vodafone’s network. I have the same issue. It is sad that the operators do not contact saying it is our fault and we are trying to solve it. I spent some time thinking it was my phone being problematic.
Downdetector suggests, that body waste substance is actively colliding with the electrical air movement inducer for many ISP’s
Is it just Vodafone or other players as well. EE seems working sporadically?
I guess likely some BGP hijacking or misconfiguration
Just Vodafone. I’m on O2 in Gloucestershire and that’s working all fine (40/1mbps on single carrier B40 (really hoping they fix aggregation on my site soon but they’re useless). Tested EE through a travel eSIM and got 2mbps, and Vodafone got 260mbps on 4G on the same travel eSIM (best I’ve had I think from Vodafone 4G at home).
We’re in the Isle of Wight and lost Vodafone internet at home around 3pm. They are cutting the hedges just up from us and at first I thought the tractor had cut the phone line but no, the house phone is still working, just not internet. Then looked online and saw it’s national.
Vodafone CS appear to be unable to even log into their computer systems, I asked if they had an update and the reply made mention of the fact they cannot access customer details to deal with account issues.
Ive just got home and Vodafone Broadband down for me in Fife.
Would need to hurry up! Children on the spectrum need this
My spectrum can’t connect to the internet when I’m on it. Tried loading Dizzy and it crashed out just as the tape finished loading though.
I am west mersea in Essex – no broadband internet comnection since 3PM
I live in powys Wales and mine is off too
Their websites are unresponsive too…
Same in Glasgow
Andrews & Arnold completely unaffected, but next door neighbours are, one of whom is with BT and the other with Zen. We’re all on FTTP too.
Just got home from work, no internet connection, wired or WIFI not connecting.
From Warwickshire
Cityfibre based FTTP – no connectivity since around 3pm
People in the UK are reporting widespread issues with internet outages among several providers.
According to DownDetector, more than 140,000 reports have been made on outages of coverage with Vodafone, Sky, BT, Virgin Media, EE and others.
It is unclear what has caused the outage.
Customers began reporting issues around 3pm on Monday.
Vodafone said in a statement it was aware of a “major issue on our network affecting broadband, 4G and 5G services”.
“We appreciate our customers’ patience while we work to resolve this as soon as possible,” the company said.
Not just Vodafone it seems.
It will be just Vodafone – the others are just collateral damage when Mavis at number 23 who is with BT can’t get on a Vodafone website or call her sister’s Vodafone digital voice in Cleethorpes for example. The isps and mobile networks in the UK are so interconnected it’s no surprise there are spike with other providers when one network is down.
I suspect cyber attack. My broadband logs showed a while string of dns exploit attempts at 15:02 just before my broadband went down.
Data connectivity also appearing to affect the MVNOs (Lebara) although can still make phone calls normally.
I am in Swindon, my fiber internet and mobile ( both are from Vodafone) is not working for last 90 minutes
I am in Bedfordshire, same issue, no landline or mobile. Having to use work mobile as a hotspot
I just move to voxi today and wondered why my data wasn’t working, very strange how other non Vodafone providers are having issues
Vodafone data down in Purley, Surrey,. Phones affected but we have 3Three 5G broadband which is OK. So Vodafone have been advertising that their customers can use the 3Three network- ours won’t connect to the 3Three Network. Worrying thing is that the government uses the Vodafone network. Also notice that NHS and Patient access aps can’t be reached
In Leeds, broadband and mobile down. I work from home and currently can’t do any work. Their website and phone is down, useless! Never regretted leaving plusnet more, could always at least get them on the phone. Second issue with Vodafone in 11 months!
They stopped announcing the majority of their routes when it began: https://radar.cloudflare.com/routing/as5378?dateStart=2025-10-13&dateEnd=2025-10-13
Would explain why their DNS is down as well if they run their own nameservers
Looks like all routes normally announced by AS25135 (Vodafone UK Packet Backbone Network) have disappeared from the global routing tables. This includes the routes for the DNS servers and as a result Vodafone UK have more or less disappeared!
It’s an OpenReach outage as multiple ISP’s are having outages.
No it’s not.
Yes it is check other providers https://onestream.co.uk/support/technical
Onestream use Vodafone backhaul…
No Internet or phones here in Moray Scotland. I’ve only just switched to Vodafone. Hope this isn’t too common an issue.
WTF!!
Cloudflare have picked up on the issue:
https://bsky.app/profile/radar.cloudflare.com/post/3m33hvh2ltq2e
Lost internet with Vodafone won’t connect none of Vodafone phone numbers work either can’t get through to anyone !!
Area PO22
Same in East kilbride,Glasgoe
Home broadband (fttp) down, here in Abertawe/ Swansea 2 hrs + ( mobile with giff-gaff ) and that’s dropping also 🙁
We can connect to router but just saying no internet here in South Yorkshire
I’ve just had services activated today and down gone at 3 and anyone having issues of them saying they got extra charges on their account
This is a joke how long is going to take my work is on my laptop I’m loosing time here
My Vodafone FTTP is off as is my mobile, but luckily I live in one of the areas where they’ve enabled Vodafone customers to use Three masts. I’ve manually set my phone to use the Three network and that appears to be working
Broadband affected Canterbury area. Also can’t access Vodafone App or website on my mobile
Vodafone FTTP via CityFibre and mobile data both down since 3pm in Reading. Their UK website, app and customer services numbers are also all down for me. Vodafone.com still seems to work.
Looks like fixed line and mobile data are most affected. Voice/SMS working for some people I know on the network.
Mobile and broadband down. Mid-meeting with 2 more to go. Has totalled my day ♀️
Drastic way to prevent those spam calls 😉
Also affecting corporate business connections, I have been into John Lewis in the last hour its Chaos as they have lost their connectivity and even the customer wifi is down
My Vodaphone home broadband & Lebara mobile Internet (piggybacks Vodaphone) down since 3pm 13th Oct – Birmingham
Unable to connect to broadband. customer service line is not operational from past few hours ,not sure what to do?
My VoXi sim automatically roaming to Three MOCN mast , all my call text and internet working fine
Service is back as of 17:05 (dropped at 14:59)
mobile and internet down in Somerset
Seems to be working now
Appears to have just come back on for me (17:05). I wonder if anyone has considered the ramifications of switching landlines from physical copper to VoIP in these scenarios? At least in the old days you could rely on your landline to keep working.
Up again in Felixstowe albeit slow
Back up and running now for me. Vodafone broadband
No Internet connection. Looks like there call centre is down. 5 attempts only 1 connected and then dropped. Coventry, West Midlands