Scottish ISP HighNet Rebrands to Focus Group After Investment
Inverness-based business broadband ISP and IT solutions provider HighNet has this week started to inform their customers of a re-brand, which will see the provider take the name of their parent brand, Focus Group – the same company that acquired the provider all the way back in April 2021.
The change, which is due to be introduced from 1st July 2023, will see all communications from the team start to bear the Focus Group brand, and their website will also be re-directed to www.focusgroup.co.uk. The catch is that this would appear to mark the end of HighNet as a true “Scottish” provider, since the Focus Group is much more broadly focused across the UK.
In a brief statement to customers, HighNet said: “We’re in the final stages of our move towards becoming a regional hub for Focus Group. Our experienced team in Inverness and Glasgow will remain unchanged, so we’re delighted we’ll be in a position to continue providing unparalleled service and support for customers across our area, as part of one of the UK’s leading providers of essential business technology.”
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Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.
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Or Focass those of us in the industry often call them.
Like most of these ‘telco’ companies (which are mostly just telecoms resellers) they have horrendous after-sales service and they typically ruin the good reputation of smaller firms they’ve taken on who were fine, and then the larger ones they acquire just get even worse than they already are.
Given the phone system gravy train is ending for them all, they’ve moved onto charging you a fortune for VOIP service they almost all just resell from Gamma anyhow, and they all love fees for ‘fraud protection’ and the like to help boost those earnings.
The business telecoms industry is a disgrace.