Broadband ISP Olilo Sign UK Government Charter to Stop Unexpected Bill Hikes
The relatively new broadband provider Olilo has today become the latest retail ISP to sign up to the Government’s Telecoms Consumer Charter (TCC), which was first introduced in February 2026 and follows the addition of Hyperoptic at the start of this week.
The Government has so far succeeded, via the TCC, in getting all the major and a few smaller UK broadband and phone providers to make a commitment to “stop unexpected bill increases“, make social tariffs easier to access and provide clear contract / package information etc. – including BT (EE, Plusnet), Virgin Media and O2, VodafoneThree (Vodafone and Three UK), Sky Broadband, TalkTalk, KCOM, CommunityFibre, WightFibre and Hyperoptic.
The good news is that Olilo has now signed up to the charter too, although we can’t yet see a social tariff on their website. But it should be said that the TCC doesn’t have any real teeth, won’t do anything to stop mid-contract price hikes themselves and nor does it address the unfairness of how such price hikes are currently being applied (e.g. applying the same flat c.£2-£4 monthly increase to those who pay just c.£20 a month and those who pay c.£100 – disproportionately targeting those least able to afford it).
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The TCC was instead a late reaction to last year’s controversial decision by mobile operator O2 (here), which suddenly increased the cost of their existing mid-contract price hikes policy and applied that to their existing customers too (i.e. those who had signed-up via the previous policy were forced to accept the new one and its higher prices). Of course, providers that aren’t yet signed up to the TCC could still behave in this way.
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.
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As far as I know, Olilo are the only ISP to have lowered their charges when their own costs reduced.
Andrews and Arnold once did that- took £5 off everyone’s bill
Id love them to provide over Netomnia
We are trying! 🙂
Same, it would be nice to have an alternative to the pretty mediocre YouFibre with its clearly “budget” routing and nonexistent customer service.
I always get these guys mixed up with Odido, though!
Is that going to happen?
Are VM going to let more than Cuckoo join when it becomes Nextfibre? I hope so too – It’s about time CF got some competition in areas where they either never bothered to come at all – or did but did half the place.
Doesn’t the charter require they offer a social tariff?
It’s not a requirement to offer one, just that if one is offered that it’s clearly “signposted” but it does encourage the offering of one, which is something we are working on.
Although it’s not as straightforward as it seems, we have many different networks with different commercial agreements so it won’t be a “one size fits all” solution
I do hope Olilo will offer 80/20 for social tariff from Openreach FTTP with lowest pay for anyone who on UC, ESA, & JSA.