Broadband ISP Olilo Sign UK Government Charter to Stop Unexpected Bill Hikes

The relatively new broadband provider Olilo has today become the latest retail ISP to sign up to the Government’s Telecoms Consumer Charter (TCC), which was first introduced in February 2026 and follows the addition of Hyperoptic at the start of this week.

The Government has so far succeeded, via the TCC, in getting all the major and a few smaller UK broadband and phone providers to make a commitment to “stop unexpected bill increases“, make social tariffs easier to access and provide clear contract / package information etc. – including BT (EE, Plusnet), Virgin Media and O2, VodafoneThree (Vodafone and Three UK), Sky Broadband, TalkTalk, KCOM, CommunityFibre, WightFibre and Hyperoptic.

The good news is that Olilo has now signed up to the charter too, although we can’t yet see a social tariff on their website. But it should be said that the TCC doesn’t have any real teeth, won’t do anything to stop mid-contract price hikes themselves and nor does it address the unfairness of how such price hikes are currently being applied (e.g. applying the same flat c.£2-£4 monthly increase to those who pay just c.£20 a month and those who pay c.£100 – disproportionately targeting those least able to afford it).

The TCC was instead a late reaction to last year’s controversial decision by mobile operator O2 (here), which suddenly increased the cost of their existing mid-contract price hikes policy and applied that to their existing customers too (i.e. those who had signed-up via the previous policy were forced to accept the new one and its higher prices). Of course, providers that aren’t yet signed up to the TCC could still behave in this way.