Zzoomm Grow FTTP Broadband Network to 200,000 UK Premises
Oxfordshire-based broadband ISP Zzoomm has today announced that they’ve built their 2Gbps speed Fibre-to-the-Premises (FTTP) network to cover 200,000 premises (Ready for Service) across 29 locations in England, which is up from 190,000 premises passed (RFS) on 5th March 2024.
The operator, which is being fuelled by an equity investment of £100m from Oaktree Capital (here) and a £100m debt facility via an international banking consortium (here), has typically focused their roll-out on smaller towns in parts Berkshire, Oxfordshire, Herefordshire, Yorkshire, Staffordshire, Wiltshire and Cheshire. But their deployment has recently suffered a slowdown and job cuts (here and here).
Customers who take their residential service typically pay from £29.95 per month for an unlimited 150Mbps (symmetric speed) package on a 12-month term with an included router, which goes up to £54.95 (normally £64.95) if you want their top 2Gbps tier.
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Matthew Hare, CEO of Zzoomm, told ISPreview:
“We have continued our strategic approach to build, adding a further 50,000 homes and businesses to the Zzoomm network since passing 150,000 last year; and we’re seeing excellent take-up in these locations.
We are welcoming thousands of new customers to Zzoomm each month as we bridge the digital divide for those living in underserved towns – with an exceptional product and exceptional customer service offering.
We’re rapidly heading towards 30,000 customers, who now have access to some of the fastest broadband speeds anywhere in the world!”
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.
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Building a network is one thing, getting people to use it is another. I know that the building cost the most money.
I am glad they are doing ok and getting new customers.
I get disconnected next week after over 2 years with Zzoomm.
Whilst it’s great when things are working they really fail you when things go wrong. Calls to customer service can often go unanswered and you get transferred to the HQ switchboard who take your details and promise a callback, if that callback happens then it’s often next day or later.
Email replies are also slow.
Amusingly they managed to get prepaid jiffybag for router & ONT out pretty fast!
That is a shame, yes I have heard their customer service can be a bit iffy, the problem is most of them are doing it at home, I don’t think they have an office as such.
I have not really had much to do with their customer service, apart from a couple of posts on their Facebook page.
Had some issues with Zzoomm in the Crewe area at first. But I’m on the 2Gig plan and it’s been fantastic since. Can’t see me using any other ISP going forward as long as the service holds up for another 7 months with my current contract. Paying £54.95 for 2Gig is so cheap. Hopefully customers in the Cheshire area have no more speed issues in the evening. As it was so frustrating at the time. But for the last 3 weeks it’s been great, may long it continue.
Yes I had a few problems with slow-downs at first, they had a damaged trunk fibre at one point which did not help and all the traffic had to go through fibre that was not made for that amount of traffic, so on busy times it slowed down to a speed that was worse than FTTC 🙂
But to be honest, since then, it has been fine, so that is nearly 8-9 months ago.
As i said above the main problem is their router, the Wi-fi is not that great on it and when I was having a muck around with it, the U.I seemed a bit on the slow side.
I was going to go back to FTTC after the contract due mainly to price, but since Now broadband have put their prices up and everyone else seems to have increased their FTTC prices I expect I will stay with Zzoomm, but will decrease the speed down to 150Mbs.
I have no interest in going to Openreach fibre network.
@Ad47uk I bought a Wi-Fi7 TP Link Deco BE85 mesh system. Got it back hauled over Ethernet and it’s insanely fast with the Zzoomm 2Gig package. The Zzoomm router was ok as it had a 2.5Gbe port. But coming from EE before Zzoomm, I missed the parental controls and sadly the router doesn’t have any features like that. With the TP Link router I have more control over my home network now. Highly recommended tbh.