ISPA Kicks Off Hunt for the Best UK Broadband Providers of 2025
The UK Internet Service Providers Association (ISPA) has today begun their annual hunt for the best ISPs and internet companies ahead of their forthcoming 2025 awards event (the 27th one they’ve held), which this time adds several new and refreshed categories (total of 20) to help reflect the trends and successes of the industry.
The winners of the previous 2024 awards event were unveiled back in November 2024 (here), which among other things saw several ISPs taking home two awards each across different categories, including Brsk, CommunityFibre, and Vorboss.
However, there have been a few big changes this year, such as via the introduction of five new categories – ‘Best Wholesale Platform’, ‘Best Network Integration’, ‘Best Technology Partnership’, ‘Engineer of the Year’, and ‘Best Customer Loyalty’.
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As usual, the ISP categories will undergo several months of “technical testing” from 1st May to 20th July, while a good-sized panel of judges will also help to select some of the winners. The full list of categories now open for entry can be seen below. Internet providers, network operators, technology partners, and industry stakeholders can apply to take part in the event here (registration is open until 11th April 2025).
2025 ISPAs Award Categories
Best Rural ISP
Best Business ISP
Best Consumer ISP (under 100k customers)
Best Consumer ISP (over 100k customers)
Best Fibre Infrastructure
Best Wholesale Platform
Best Voice Provider
Most Innovative Fibre Deployment
Best Technology Partnership
Best Customer, Network and Data Security
Best Network Integration
Engineer of the year
Best Customer Experience
Best Customer Loyalty
Diversity, Equity and Inclusion Champion
Sustainability Champion
Best Community Engagement
Digital Inclusion Champion – Industry
Digital Inclusion Champion – Charities and Communities
Internet Hero – 30th ISPA anniversary
The winners will be announced during a black tie dinner on 13th November 2025 in central London, bringing together over 500 senior leaders in the broadband sector for a night of celebration and networking. This year’s awards will be hosted at City Central at the HAC.
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.
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Guessing my invite’s in the post.
I couldn’t wait!
Without including the smaller ISPs in these awards like AAISP and Aquiss who give fantastic customer service, way above the big names, they’re meaningless.
Which is why there’s two separate categories for Best Consumer ISP, I guess.
How bad must AAISP be if people need their support so often?
I am always amazed by the number of 5* forum posts on this website made within a few days of an ISP taking over a service. This is as valid as Amazon asking me for a product review within minutes of me accepting a delivery.
Recently, I had a 10 day internet outage with Aquiss which was down to the actions of BT Wholesale which placed a cease on my line. It would be totally unfair to award Aquiss a 1* for customer service and support when all it could do was sit and wait for BT Wholesale updates as frustrating as that was. A fairer appraisal would be based on the near perfect service that I have received from Aquiss over the past 4 years.
“Best”
These award schemes are all total nonsense.
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and the winner is Plusnet same every year