UK ISP TalkTalk Business Recovers Email After Long Outage
Customers of broadband ISP TalkTalk Business (TTB) are once again able to use the provider’s email service after a protracted service outage, which lasted nearly a full week and appears as if it was caused by a misconfiguration of their Domain Name System / Servers (DNS).
The outage, which started on Wednesday of last week (9th April 2025), didn’t seem to get fully resolved until the start of this week. According to feedback shared via The Register, TTB initially blamed the problem on an unspecified “global outage“, before later admitting to the ironically named ‘Very Good Email Company‘ (TTB customers) that they had “made a mistake in changing the settings for a number of Domains that they host“.
One of TTB’s customers suggested that the problem appears to have been caused after the provider’s name servers were changed to Cloudflare, with no configured DNS records and no ability for users to change those records themselves. But misconfigurations of that sort are normally resolved within hours, rather than days, which leads us to suspect that there may be a little more to it.
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We did request a comment from TTB before publishing, but unusually they declined to provide one.
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.
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“I’m afraid we cannot do anything about missing emails – as the Mail Records for your domain where either pointing to the wrong place, or non-existent, any emails sent won’t have reached our network.”
From the service alert it sounds like the vendor are washing the hands of being the root cause.
“On a related note: following a very large number of requests we can now host your Domain here, along with your email, which will prevent issues like this occurring again in the future”
And happy to take the customers on 🙂
Wondering how many wobbles we’ll get with Daisy etc. with the demerging, as I believe they’re a large TTB line provider
How incompetent they are?
My business still without emails. TTB customer services has been incredibly piss poor. Once back up and running i will be looking to move
Stuff happens when you let talent go and/or outsource core competencies to other incompetents…
Hmm, bad management and a lack of; customer care dilligence and , get it right first time seems endemic in UK. All the act in haste repent at leisure, no one cares as itll be forgotten in a few weeks time.
Took me a while to depart from TTB, due to the ftittering away of reasonable service.