Vodafone Introduces Screen Damage Insurance for UK Mobiles
Mobile network operator Vodafone UK has today introduced Screen Damage Insurance, which costs “from” as little as £2 per month and enables new and existing customers to “protect one of the most important parts of their phone” with manufacturer approved parts and flexible repair options.
The new ‘Screen Damage Insurance’ feature is available alongside existing ‘Accidental Damage & Breakdown’ cover, as well as ‘Loss, Theft, Accidental Damage & Breakdown’ cover for Vodafone customers. But it’s only available on selected devices and the excess for each successful claim ranges from £25 to £150, depending on your device.
Customers who take this service will also be given the choice to upgrade to ‘Express Repair’ for a one-off fee of £50, which will enable them to get their phone back as quickly as the very next day (repairs take up to 5 days as standard – excludes weekends and UK bank holidays).
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Vodafone said they would aim for next day delivery after a successful claim has been accepted. Devices must also be in full working order and should be as new or reconditioned from a manufacturer, network provider, or retail store (high street or online). You must be able to provide proof of purchase upon request. You can make up to 3 claims in any 12-month period.
You must also be a permanent UK resident, over the age of 18 and the account owner of either a Vodafone Pay monthly or Vodafone EVO plan to purchase this insurance. We should point out that some other mobile operators also offer insurance for damaged screens (inc. repairs), such as Three UK and EE, although prices and policy details do vary quite a bit.
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.
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Poor value for money, you can get a well reviewed screen protector for a few quid.
I have dropped my phone luckily only a few times. A good case is mandatory.
It’s not just two quid if it’s an add-on to another insurance plan and can’t be purchased without it.
Have never scratched or broken a screen ever on a phone. So £2 for nothing.
I’ve always “self-insured” it avoids paying high premiums to cover taxes, excesses, profits etc and dealing with insurance companies