UK ISP TalkTalk Business Replaces Legacy Systems and Appoints New Ops Director

Business Ethernet and broadband ISP TalkTalk Business (TTB), which was demerged from the TalkTalk Group in 2023 and thus hasn’t mirrored the new branding from their consumer division, has today announced that they’ve restructured their operations function and appointed Dean Giblin to be their Director of Operations to “enhance client-centricity“.

Dean will replace Romy Thorpe in the role, who has been acting as the provider’s Interim Director of Operations since it was demerged. Romy has already overseen the development and implementation of a new target operating model for the business (replacement of legacy systems, refreshing processes and procedures etc.), while Dean will have the task of trying to “improve agility and further establish itself as an independent provider.”

Dean brings with him plenty of industry experience from his previous position as Director of Service at PXC (formerly Talk Talk Wholesale), and more than a decade of customer and partner management at Vodafone. The new appointment is also being supported by a series of internal promotions, which we’ve listed below.

Dawn Curtis has been appointed as Head of Delivery, Jane Tighe is now Head of Billing, Fraud and Collections, Michelle Prudhoe joins as Head of Service, and Katie Hughes and Simon Hickey are leading on Partner Operations Performance. Finally, TalkTalk Business was also recently re-accredited with its ISO 9001 certification.

Ruth Kennedy, CEO of TalkTalk Business, said:

“Putting customers front and centre has been a key aspect of our demerger journey. Romy recognised this early on and drove essential operational changes to make it a reality. With our ambitious growth strategy shaping how we work, we are positioning ourselves strongly within the MSP and connectivity world.

Having worked closely with Dean for a number of years, we had every confidence that he has the right experience, leadership style and entrepreneurial mindset to take the business from strength to strength, sitting alongside the senior leadership team.”