Broadband ISP Neatley Adopts Service Platform and Router from Audra Solutions
Wythenshawe-based broadband provider Neatley, which in 2023 was partly acquired by the Telecom Acquisitions Group via Home Telecom (here), has just completed adoption of the Catena OSS / BSS platform, Audra Safe customer router and nationwide wholesale connectivity from Audra Solutions.
In short, the Catena platform will now underpin Neatley’s operations, including a fully branded online ordering experience alongside an agent-assisted sales journey built into the provider’s existing contact centre, covering residential and business broadband as well as mobile products. The platform brings together customer management; automated billing and payments; product catalogue and order management; a knowledge base and ticketing system; and financial reporting – supported by automated customer communications and secure private cloud hosting.
Alongside the software deployment, Neatley has also adopted the Audra Safe SF30 customer premises equipment (router) across its broadband customer base. The devices give customers a simple self-install experience, a mobile app, built-in cyber security with parental controls, and self-service Wi-Fi management with full network visibility and more.
Advertisement
Phil Morgan, CEO of Neatley, said:
“Our objective was to create a platform capable of supporting our long-term growth while delivering an exceptional customer experience. Audra Solutions has brought together ordering, operations, customer management, devices and network access. The speed of delivery and collaborative approach made this a genuine success.”
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.
« Details of New Battery Powered Starlink Broadband Mini 2 Dish Revealed
Privacy Notice: Please note that news comments are anonymous, which means that we do NOT require you to enter any real personal details to post a message and display names can be almost anything you like (provided they do not contain offensive language or impersonate a real person's legal name). By clicking to submit a post you agree to storing your entries for comment content, display name, IP and email in our database, for as long as the post remains live.
Only the submitted name and comment will be displayed in public, while the rest will be kept private (we will never share this outside of ISPreview, regardless of whether the data is real or fake). This comment system uses submitted IP, email and website address data to spot abuse and spammers. All data is transferred via an encrypted (https secure) session.