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iD Mobile Sorry After Threatening to Disconnect UK Customers

29th September, 2021 (7 Comments)

Mobile operator iD Mobile (Dixons Carphone) has apologised to 24,000 of their UK customers after a billing fail resulted in them sending out an “outstanding balance notification in error,” which warned recipients that their service would be “suspended until the full outstanding balance has been paid.”

Broadband ISP TalkTalk Expected to Adopt Netgem TV Service UPDATE

29th September, 2021 (17 Comments)

A number of reports today have claimed that TalkTalk will, effective from October 2021, partner up with Netgem TV to offer their UK home broadband customers access to a new set-top-box for premium TV (IPTV) services, but only those on their “ultrafast broadband” (e.g. FTTP) plans will be able to take it.

ISP Boundless Networks Adopt CityFibre FTTP in Harrogate and Leeds

29th September, 2021 (0 Comments)

Wireless broadband ISP Boundless Networks has today become the latest provider to hop on to CityFibre’s growing national UK Fibre-to-the-Premises (FTTP) network, which will see them sell related packages – via their Boundless Internet retail brand – to premises in and around the Harrogate, Knaresborough, Leeds and Ripon areas.

EE UK Tops Opensignal Q3 Mobile Benchmark, But Lose Grip in 5G

29th September, 2021 (11 Comments)

Opensignal’s latest Q3 2021 Mobile Network Experience Report, which uses crowd-sourced data to measure the 4G and 5G (mobile broadband) performance of all four primary operators (EE, Vodafone, O2 and Three UK) to determine which delivers the best service, has given most of the awards to EE. Except when only looking at 5G.

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Vodafone UK Test Disaggregated Broadband Network Gateway

29th September, 2021 (1 Comment)

Telecoms giant Vodafone has teamed-up with Benu Networks, Casa Systems, Cisco and Nokia to conduct a “world first” multi-vendor test of TR-459, which reflects a new open architecture standard for the Broadband Network Gateway (BNG) that could make it “quicker and easier” to deliver faster fixed broadband services to customers.

Lit Fibre Engineers Working Near Pavement Chamber

ISP Lit Fibre Goes Live with Gigabit Broadband in Wiltshire UK

29th September, 2021 (12 Comments)

Lit Fibre (formerly Broadreach Networks), which aims to deploy a 10Gbps capable Fibre-to-the-Premises (FTTP) broadband ISP network to reach 500,000 UK homes by 2026, is now connecting their first customers in Wiltshire (England) and today confirmed that two towns – Cirencester and Bishop’s Stortford – will be the next to benefit.

Openreach Offer GBP20K Reward for Info on Essex Cable Thefts

29th September, 2021 (3 Comments)

Network access provider Openreach (BT) are offering a reward of up to £20,000 – via Crimestoppers – for information that results in the conviction of those responsible for a string of copper telecoms (broadband and phone) cable thefts in Essex (England), which have recently plagued parts of Roothing, Epping and Harlow.

TalkTalk UK ISP Adverts Banned for Breaking Fixed Price Promise

29th September, 2021 (10 Comments)

The UK Advertising Standards Authority has banned a TV and email advert for ISP TalkTalk’s home broadband packages, which occurred after they were found to have misleadingly pledged “no mid-contract rises” on supposedly “fixed” price plans, only to later increase their prices during the fixed contract period.

YouFibre’s FTTP Broadband Goes Live in Barrow and Houghton

29th September, 2021 (2 Comments)

UK ISP YouFibre has announced that the first customers can now connect to their new 10Gbps capable Fibre-to-the-Premises (FTTP) broadband network in the two towns of Barrow-in-Furness (Cumbria) and Houghton-le-Spring (Tyne and Wear), which has been built by network partner Netomnia.

ISP InTouch Systems Joins CityFibre’s UK Full Fibre Network

28th September, 2021 (0 Comments)

Norfolk-based broadband ISP InTouch Systems, which also runs two fixed wireless providers – ITSwisp and WiSpire, has today become the latest internet provider to hop on to CityFibre’s growing Fibre-to-the-Premises (FTTP) platform – starting with their networks in Lowestoft and Norwich.

CityFibre Expand Bechtel Deal to Support UK FTTP Broadband Rollout

28th September, 2021 (0 Comments)

Fibre optic network builder CityFibre has today expanded their existing “strategic alliance” with Bechtel, which already helps the operator to manage their huge infrastructure deployment projects. The move formalises a 5-year extension to the existing partnership.

Giffgaff UK Boost Mobile Data Allowances on Goodybag Plans

28th September, 2021 (15 Comments)

Mobile operator giffgaff has informed UK customers that they’re going to be boosting the data (mobile broadband) allowances across most of their 4G and ultrafast 5G based “golden goodybag” plans from 22nd October 2021, which will be applied to both new and existing customers at no extra cost.

Sky’s Broadband IP TV Service to Launch as Part of Built-In TV

28th September, 2021 (49 Comments)

More details are starting to leak our way as Sky UK (Sky Broadband) get closer to taking the wraps off their future TV via internet connection (instead of a satellite dish) service. We now understand that the Sky over IP (SoIP) service will launch as part of an integrated QLED TV product line (pictured), called Sky Glass.

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Ofcom Finalise One Touch Switching for UK Broadband and Phone UPDATE

28th September, 2021 (5 Comments)

Ofcom has today decided to adopt the new ‘One Touch Switch‘ (OTS) process for customers of fixed line phone and broadband ISPs, which will make it easier for you to switch between providers on physically separate networks (e.g. Openreach’s full fibre to CityFibre or Virgin Media etc.). But you’ll have to wait until April 2023 to use it!

Competition Tribunal Push BT Landline Overcharging Case to Trial UPDATE2

28th September, 2021 (5 Comments)

The Competition Appeals Tribunal (CAT) has issued a preliminary ruling that rejects BT’s attempts to stop a new £600m class action claim against the UK broadband ISP and phone operator, which alleges that they overcharged c.2.3 million landline-only customers between 2015 and 2018.

FullFibre Ltd Sees Build Rate Near 15,000 Premises Per Month UPDATE

28th September, 2021 (1 Comment)

Network builder FullFibre Limited, which aims to deploy a new gigabit speed Fibre-to-the-Premises (FTTP) broadband ISP network to cover “at least” 500,000 UK premises by 2025, has revealed that they’re getting close to achieving a build rate of 15,000 UK premises passed per month (nearly 50,000 total premises passed).

Wildanet Extend Full Fibre Rollout in Cornwall UK to Callington

27th September, 2021 (1 Comment)

Rural broadband ISP Wildanet, which earlier this year started their £50m rollout (here) of a new gigabit-capable Fibre-to-the-Premises (FTTP) network in the Cornwall town of Liskeard (inc. surrounding areas within the PL14 postcode), has confirmed that the next town to benefit will be Callington.