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Latest Key Developments

 
switch broadband ISP direction sign illustration

13th Dec, 2023 (21 Comments)

The industry-led One Touch Switching Company (TOTSCo), which is responsible for implementing Ofcom’s already heavily delayed One Touch Switch (OTS) system for broadband ISPs and consumers who want to change provider, has today warned that their revised plan to introduce it from 14th March 2024 is “no longer achievable“.

13th Dec, 2023 (57 Comments)

The UK telecoms, media and internet content regulator, Ofcom, has today introduced new guidelines that will effectively only allow broadband ISPs to use terms like “fibre” and “full-fibre” on their websites, and in contracts, if their network brings fibre optic cables all the way to your home (i.e. FTTP / FTTH).

Housing cost

12th Dec, 2023 (45 Comments)

The UK communications regulator, Ofcom, has today published the outcome of their review into whether mid-contract price hikes that are linked to inflation give mobile and broadband ISP customers enough certainty and clarity about what they can expect to pay. Suffice to say, they’re effectively banning the practice.

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hand with fiber network cables connected to servers in a datacenter by 123rf

8th Dec, 2023 (23 Comments)

Ofcom has today proposed to update their resilience guidance to provide greater clarity on how UK broadband ISPs, mobile operators and other digital network companies can “reduce the risk of network outages“. Separately, they’re also seeking feedback on the issue of inadequate power backup at mobile network sites.

internet_law_uk_broadband_mobile

8th Dec, 2023 (13 Comments)

Mobile network operators including EE (BT), Vodafone, Three UK and O2 (VMO2) are facing a class action claim worth “at least” £3.285bn from consumer rights champion Justin Gutmann and the law firm Charles Lyndon, which accuses them of historically overcharging for mobile handsets beyond the end of their contractual term.

virgin media van at dusk 2020

7th Dec, 2023 (13 Comments)

In somewhat of an industry first, Virgin Media (VMO2) has today announced that they’re launching a new awareness campaign for their cheaper broadband social tariffs, which will see the ISP contacting every one of their 5 million UK customers to make them aware of the option and offer to support those struggling with bills. O2 also plan a mobile social tariff.

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2023 Openreach Female Engineer on FTTP Pole

7th Dec, 2023 (88 Comments)

Network access provider Openreach (BT) has today revealed the next batch of 142 new locations to benefit from their ongoing deployment of a new multi-Gigabit capable Fibre-to-the-Premises (FTTP) broadband ISP network, which has just officially reached the half-way point by covering over 12.5 million UK premises.

Internet Download High Speed Concept Illustration. 1 Gbps in Focus. Global Broadband Networks Speed 3D.

6th Dec, 2023 (18 Comments)

The latest independent data has revealed that a shade over 80% of “homes” across the United Kingdom can now access a gigabit-capable broadband ISP connection (1000Mbps+), which is up from just over 72% at the end of last year. The figure drops to 60% when only looking at Fibre-to-the-Premises (FTTP) technology (up from 45%).

Capabilities of IMT-2030 for 6G Wireless and Mobile by ITU Dec 2023

2nd Dec, 2023 (14 Comments)

The International Telecommunication Union (ITU) has today published the first framework for the future 6G mobile (mobile broadband) and wireless networking technology (IMT-2030), which will support the development of related standards and radio interface technologies. The framework also reveals more about its potential capabilities.

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Phone handset hanging from cord - 123RF - 26684886.webp

1st Dec, 2023 (4 Comments)

The UK telecoms and media regulator, Ofcom, has today launched a new consultation that looks set to tackle the risk of consumer harm from so-called “cash for calls” schemes. This will work by making clear that revenue sharing on certain phone number ranges (e.g. 084 and 087) will not be permitted.

woman customer complaints call center vector illustration eps 10

29th Nov, 2023 (13 Comments)

The UK telecoms regulator, Ofcom, has today began a review to examine whether the Alternative Dispute Resolution (ADR) providers, which are third-party ombudsman schemes that help consumers to resolve complaints with their phone providers, broadband ISPs and mobile operators, is working effectively.

Project-Gigabit-Funded-by-UK-Government

25th Nov, 2023 (10 Comments)

The UK Government’s £5bn Project Gigabit broadband rollout scheme has today announced two new contracts, which sees ISP Gigaclear awarded £26.5m to cover around 10,000 rural premises in North and South Oxfordshire. At the same time, Connect Fibre has scooped a £16.5m deal to cover 6,000 premises in North East Staffordshire.

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Big Ben, London Westminster Bridge and Houses of Parliament - 123rf

22nd Nov, 2023 (12 Comments)

The Chancellor of the UK government, Jeremy Hunt, has today given his 2023 Autumn Statement, which among other things has announced that the new “Full Expensing” policy will be made permanent. The change will help some full fibre broadband and mobile operators to bring down the cost of their network roll-outs. Planning tweaks are also coming.

5G Mobile Wireless Radio Mast by 123rf

8th Nov, 2023 (9 Comments)

The UK telecoms regulator, Ofcom, has today set out the design of their planned auction for a large chunk of millimetre wave (mmW) radio spectrum frequency across the 26GHz and 40GHz bands, which is to be used by mobile network operators to deliver even faster 5G (mobile broadband) services – mostly across urban areas.

Virgin-Media-O2-Engineer-Looking-at-Diagram

7th Nov, 2023 (40 Comments)

Network operator nexfibre, which holds a wholesale partnership with Virgin Media (VMO2) to deploy a new 10Gbps capable Fibre-to-the-Premises (FTTP) broadband ISP network across up to 7 million UK premises, has today published its first “nationwide rollout plan” for 2024 – listing the first large batch of planned locations.

Home phone UK handset in red

6th Nov, 2023 (44 Comments)

Openreach is developing an additional phone line product, which does NOT require a broadband connection to function and will be targetted at vulnerable and edge use cases (inc. CNI) users with old analogue phone lines (PSTN) who would otherwise “face challenges” in migrating to an All-IP (Internet Protocol) based solution by 2025.

internet_traffic_uk_illustration

26th Oct, 2023 (19 Comments)

Ofcom has finalised their move to soften the Net Neutrality rules, which were originally established to prevent unfair blocking or slowing of access to legal websites and internet services by broadband ISPs and mobile operators. Providers will now gain more flexibility to create “premium” packages (e.g. better latency) and “specialised services“.

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