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4th Utility Survey Finds Confusion Over UK Broadband Terminology

25th Mar, 2024 (29 Comments)

Network builder and ISP 4th Utility, which is deploying a gigabit speed Fibre-to-the-Premises (FTTP) network to UK homes and large residential buildings, has today published the results from a new survey of 2,000 people that found a “major” lack of understanding amongst consumers of crucial broadband terms.

Virgin Media O2 UK and Hubbub Hand Out More Computers to Charities

25th Mar, 2024 (3 Comments)

Broadband ISP and mobile operator Virgin Media and O2 (VNO2) have today boosted their existing £400,000 Tech Lending Community (TLC) scheme alongside environmental charity Hubbub, which aims to provide hundreds of “second-hand” tablet computers and smartphones to help people in need get online across the UK.

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Openreach to Pilot Alternative UK Analogue Phone Line in May 2024

22nd Mar, 2024 (32 Comments)

Openreach (BT) has informed ISPs and phone providers of their plan to pilot the new SOTAP for Analogue product from 1st May 2024, which is a phone line service that does NOT require broadband to function and will be targetted at vulnerable users who would otherwise struggle with migrating to an All-IP (internet) based phone service by 2025.

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techUK Raise Internet Snooping Concerns Over UK IP Act Amendments

22nd Mar, 2024 (14 Comments)

Industry body techUK, which represents many of the UK’s key technology companies, and a broad range of stakeholders have today issued a joint statement that expresses concern about proposed changes under the Investigatory Powers (Amendment) Bill, not least their potential impact upon internet security and privacy.

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Ofcom Propose to Enable More Spectrum for UK Satellite Connectivity

22nd Mar, 2024 (0 Comments)

Ofcom has today published several new documents on their efforts to make more radio spectrum available for use by satellite broadband services, which includes an update on their plan to release part of the 28GHz band, a proposal to make spectrum in the Q, V and E bands available and a proposal to grant Kepler an earth station licence.

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Customers of UK ISP BT Experiencing Webmail Login Problems

22nd Mar, 2024 (11 Comments)

Customers of broadband ISP BT, specifically those who still use their email service (BT Mail), are this morning reporting login problems when trying to access their accounts via webmail. But access is currently still working for those trying to access the service via the App or third-party email clients, such as Outlook Express and Thunderbird etc.

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Wessex Internet Win South Wiltshire Gigabit Broadband Build Contract

22nd Mar, 2024 (13 Comments)

The latest contract awarded under the UK government’s £5bn Project Gigabit broadband rollout scheme – worth £18.8 million – has today gone to ISP Wessex Internet, which will upgrade connectivity for “around” 14,500 hard-to-reach homes and businesses across rural parts of South Wiltshire in England.

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Ofcom Protect UK Consumers from Mobile Roaming BILL SHOCKS UPDATE

22nd Mar, 2024 (12 Comments)

The UK telecoms regulator, Ofcom, has today finalised new rules – due to be enforced from 1st October 2024 – that will require mobile network operators, such as Three UK, Vodafone, EE and O2 (inc. MVNO operators), to protect consumers who travel abroad from mobile BILL SHOCKS on data (broadband), call and text charges.

Wholesale Provider IP River Joins Freedom Fibre’s UK Broadband Network

22nd Mar, 2024 (0 Comments)

Network provider Freedom Fibre, which has deployed a gigabit-capable Fibre-to-the-Premises (FTTP) broadband network to cover 285,000 UK premises (21st Dec 2023) – mostly in the North West of England, has today announced that Cumbria-based wholesale connectivity provider IP River have joined their network.

CMA Warn Vodafone and Three UK Merger Risks Price Rises and Less Competition

22nd Mar, 2024 (29 Comments)

The Competition and Markets Authority (CMA) has this morning concluded its Phase 1 investigation of the proposed mega-merger (here) between mobile operators Three UK and Vodafone, which, much as expected, has raised concerns over the reduction in market competition and the potential for consumers to pay higher prices.

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ISP Hey! Broadband Freezes UK Prices in F&W Networks Areas

21st Mar, 2024 (4 Comments)

Customers of UK ISP Hey! Broadband, which caters for areas covered by F&W Networks new full fibre (FTTP) network, may be pleased to learn that the internet provider has committed to “freeze all prices” and all at a time when others have been increasing theirs by up to 9%.

Honest Mobile Reduces UK 4G and 5G Plan Prices for Loyal Customers

21st Mar, 2024 (11 Comments)

Crowdfunded mobile network operator Honest Mobile, which harnesses Three UK’s network via a Mobile Virtual Network Operator (MVNO) agreement, has today announced that they’re bucking the industry trend of annual price hikes by decreasing some of their prices for “loyal customers“.

Full Fibre Providers Move to Tackle Rising UK Thefts of Fibre Equipment

21st Mar, 2024 (21 Comments)

The SHIFT (Safety & Health In Fibre Telecoms) group, which aims to improve health and safety practices and standards across the UK’s fibre broadband industry, has today told ISPreview that its members (network operators etc.) are uniting to tackle the “numerous thefts of fibre splicing and test equipment amongst its members in recent weeks“.

Government Boosts Resilience of UK 999 Calls After BT Fault

21st Mar, 2024 (0 Comments)

The UK Government has today proposed a series of recommendations to help “bolster the resilience” of the 999 emergency call handling system, which is operated by BT, following a technical fault (“complex software issue”) last summer (here) that resulted in 11,470 unique emergency calls being “unsuccessfully connected“.

Three UK Sees Average Mobile Data Usage Per User Hit 30GB

21st Mar, 2024 (14 Comments)

Mobile operator Three UK has this morning published their annual financial results, which reveals that over 4,700 sites (up from 4,250 last year) across 650 towns and cities are now live with 5G and the average data (mobile broadband) usage per customer has reached 30 GigaBytes per month (up by 19.52% from 25.1GB).

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CTG and Lightning Fibre Find UK Full Fibre Awareness is Still Low

21st Mar, 2024 (5 Comments)

A new survey of residents in housing schemes across Hastings (East Sussex), which was jointly conducted by altnet ISP Lightning Fibre, the Orbit Housing Association and the Complete Technology Group, has revealed a “stark lack of awareness” of what full fibre broadband is (51% had little to no understanding and 87% of residents wanted to learn more about it).

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YouFibre Named Best UK ISP in 2024 Broadband Genie Awards

21st Mar, 2024 (6 Comments)

The annual Broadband Genie 2024 Awards survey has just named UK ISP YouFibre, which harnesses Netomnia’s growing full fibre network, as the “Best Provider” of the year, while a variety of other internet service providers also scooped various other awards across several different categories.