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BT Broadband UK Customers Suffer Xbox Game Pass Billing Errors

26th Jan, 2024 (10 Comments)

Internet, phone and TV provider BT (EE) has long bundled Xbox Game Passes on some of their broadband packages, particularly full fibre (FTTP) plans, which until recently often included a free 6-12 month subscription to the online gaming service. But some customers now complain the ISP has charged them for the service, without their knowledge or consent.

Competition Watchdog Investigates Vodafone and Three UK Merger UPDATE

26th Jan, 2024 (47 Comments)

In an expected development, the UK’s Competition and Markets Authority has today launched a formal Phase 1 investigation into the proposed mega-merger (here) between mobile operators Three UK and Vodafone, which will slash the number of mobile operators in the market from four to three and may impact upon competition, consumer prices, jobs and security.

CityFibre Engineer Installing External Wall Box 2024

Full Fibre Broadband Builder CityFibre Celebrate £100m UK Revenue

26th Jan, 2024 (17 Comments)

CityFibre, which is busy rolling out a 10Gbps capable Fibre-to-the-Premises (FTTP) broadband ISP network across the UK, has today celebrated reaching the £100m in revenue milestone in 2023. The operator also confirmed that their network now covers 3.5 million premises (3.2m Ready for Service) and has 337,000 live customer connections.

complaint UK consumer broadband isp and phone gripes

Ofcom Shames Virgin Media and O2 for UK Telecoms Complaints UPDATE

25th Jan, 2024 (37 Comments)

Ofcom has published their latest study of UK consumer complaints for Q3 2023, which names Virgin Media as the worst for attracting the most gripes about fixed broadband, landline phone and pay TV services. Meanwhile, O2, which is part of the same company, attracted the most complaints for Pay Monthly Mobile services.

3,000 Fibrus Broadband Users Cut-off by Storms Isha and Jocelyn

25th Jan, 2024 (10 Comments)

Over 3,000 of Fibrus’ full fibre broadband ISP customers, mostly across rural parts of Northern Ireland, have been left disconnected from the internet after two named storms – Isha and Jocelyn – hit across the UK in quick succession. Some of those affected have been told to wait as long as a week for service restoration.

O2 UK Highlights New Masts to Boost Shetland 4G Mobile Cover

24th Jan, 2024 (7 Comments)

Mobile operator O2 (Virgin Media) has today highlighted the deployment of a new mobile mast to boost 4G (mobile broadband) coverage on the remote rural Shetland island, which sits far away off the north coast of Scotland. Several more masts are due to follow under the £1bn Shared Rural Network (SRN) project.

Nintendo Wii and 3DS Official Page Picture

Nintendo 3DS and Wii U Online Services to Shut in April 2024 UPDATE

24th Jan, 2024 (4 Comments)

Global video gaming giant Nintendo has today confirmed the sad, albeit not entirely unexpected (they’ve hinted at it before), news that the online service underpinning their once hugely popular 3DS and Wii U consoles will finally be discontinued on 8th April 2024.

Vodafone UK Not Retiring Fibre 1 Broadband Plans? UPDATED

24th Jan, 2024 (9 Comments)

Mobile network operator and ISP Vodafone UK has now, after previously announcing that they were retiring both their old c.35-38Mbps Fibre 1 (FTTC / VDSL2) and related Full Fibre 1 (FTTP) home broadband packages for new customers (not existing subscribers), said this was done in error. But the related Social Tariff is still missing.

Small Changes in Virgin Media UK’s Latest TV 360 and STREAM Update

24th Jan, 2024 (12 Comments)

Broadband ISP Virgin Media (VMO2) recently started to roll-out their first new device firmware update(s) of 2024 for both their Virgin TV 360 (v5.06) and STREAM (v5.07) platforms, which make a variety of smaller changes to the User Interface (UI). But none of the changes are particularly big this time around.

Scottish Government to Evaluate £600m R100 Broadband Project

24th Jan, 2024 (4 Comments)

In an unsurprising development, the Scottish Government recently issued a new contract notice to help it commission an evaluation study of their £600m Reaching 100% (R100) “superfast broadband” (30Mbps+) rollout programme with Openreach (BT), which will aim to assess the project’s Value for Money.

Complete Fibre to Build Full Fibre for Thousands of Raven Housing Homes UPDATE

24th Jan, 2024 (3 Comments)

The Raven Housing Trust, which owns and manages more than 7,000 homes across the South East of England, has agreed a deal that will see Complete Fibre deploy their open access full fibre infrastructure across the company’s estate of rented and shared ownership homes in Surrey and Sussex.

B4RN Laying Fibre in Snowy Field - Official Twitter

Wind Farm Grant Extends B4RN’s Barrasford FTTP Broadband Build

24th Jan, 2024 (2 Comments)

Community ISP B4RN (Broadband for the Rural North), which since 2011 has been working with volunteers to deploy a new 10Gbps full fibre (FTTP) network across rural parts of England, has secured a key grant of £66,000 from the Ray Wind Farm to help their network extend across more of the Barrasford area in Northumberland.

O2 UK Offer Network-First 48 Month Contract Option with Handsets

23rd Jan, 2024 (29 Comments)

Mobile operator O2 (Virgin Media) last week became the first operator to launch a 48-month contract option for customers who take one of the latest Samsung Galaxy S24 smartphones alongside a mobile plan, which on the surface might appear to break Ofcom’s contract limit of 24-months. But as you’d expect, it’s not that simple.

Connect Fibre UK Adds 150Mbps Social Broadband Tariff Option

23rd Jan, 2024 (6 Comments)

Alternative network operator and UK ISP Connect Fibre (Fibre Assets), which aspires to cover 100,000 premises across the East of England with their gigabit-capable Fibre-to-the-Premises (FTTP) network, has launched a new 150Mbps (symmetric) option on their social tariff to help complement the existing 50Mbps plan.

Tesco Mobile, Giffgaff and Sky Mobile Make UK Customer Satisfaction Top 50

23rd Jan, 2024 (1 Comment)

The Institute of Customer Service (ICS) has today published their first biannual UK Customer Satisfaction Index for January 2024, which reveals that three telecoms providers made it into their table of the country’s top 50 organisations, including Tesco Mobile (5th), Giffgaff (23rd) and Sky Mobile (42nd). The odd broadband ISP also gets a nod.

Virgin Media O2 UK to Create 200 New Entry-Level Jobs in 2024

23rd Jan, 2024 (2 Comments)

Broadband ISP, TV and mobile provider Virgin Media and O2 (VMO2) have today announced that they intend to create around 200 new graduate, intern and apprenticeship roles across the UK in 2024 (starting salaries go up to £35,000 per year), which is down from the c.350 they pledged to create during 2023.

Bundle of optical fibers with lights in the ends lay on keyboard.

AltNet Aggregation Firm Strategic Imperatives UK Merges with X3T

23rd Jan, 2024 (0 Comments)

Software as a service provider Strategic Imperatives, which among other things operates the Fibre Café connectivity aggregation platform to help UK alternative broadband networks to grow, has today announced a deal to merge with technology firm X3T in order to harness its wholesale networks solution.