Major Yayzi Network Migration Triggers Super Slow UK Broadband UPDATE2
Internet provider Yayzi Broadband has been causing a spot of bother for quite a few of their customers this week after their plan to roll-out an “incredible network upgrade” resulted in a protracted period of service disruption as users were migrated, which saw broadband speeds plummet to single digits (Mbps), as well as other connectivity problems.
The migration, which was announced a month ago (here), had been aiming to “deliver lower latency, improved peering, and a smoother overall experience” in order to better support their future growth. But in fairness, Yayzi had provided prior warning (here) that it would also cause some short but “random connection dropouts” and disruption to the availability of Static IPs.
In addition, the ISP also said that it would be applying some “temporary traffic shaping” during peak hours (between 5pm and 10pm), which would remain in place until 14th December 2024 to help “maintain stability“. The technical details of what Yayzi has actually changed remain a little unclear, but it appears as if many customers were not prepared for the level of disruption it caused.
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The bulk migration process was due to commence on 5th December, and Yayzi told ISPreview that this involved moving to their own network infrastructure, including migrating “thousands of customers over 6 days“. But as any quick skim of their community forum will tell you, quite a few of their customers have seen their broadband speeds dive into sub-10Mbps territory during this transition (even some of those on their 2Gbps+ packages).
“Yayzi are currently going through a customer migration, which has gone about as bad as you could imagine. IP ranges located in Iran? Check! Customer speeds sub 10mb on 2.5gb lines? Check! Repeatedly missed dates and not sticking to agreed timelines? Triple check,” said one of the provider’s customers to ISPreview.
“My Internet has been pretty much unusable for the past 3 days, my current speed is 3mb/s,” added another disgruntled customer. But there is light at the end of the new fibre tunnel, says Yayzi.
A Spokesperson for Yayzi told ISPreview:
“The migration was successful and the customers were all moved to the new network.
Unfortunately we had a delay with a cable which meant that customers have suffered less than favourable speeds, this was not an intended consequence and we have communicated with customers via email, and our forums. We have been as open and transparent as we can with customers, and we expect full speeds to be back as normal tomorrow.
We will deal with any compensation claims on a case by case basis due to the complexities. There isn’t a one size fits all solution as some customers only moved to the new network yesterday.”
History shows that major migrations of key network platforms do have a nasty tendency to throw up the odd problem, although such disruption is usually only minor, when planned and executed properly. In this case, it appears as if Yayzi’s plan ran into some unexpected difficulties and the result has been.. rather bumpy. Some customers will inevitably be more forgiving of all this than others.
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This is all in stark contrast to the network upgrade email that customers received on the 6th December, which only warned of a speed reduction to 250Mbps and occasional latency spikes. Yayzi has since acknowledged that they “got it wrong when we communicated the 250Mbps speeds. This expectation was based on past traffic trends, and we sincerely apologise for the confusion and frustration caused.”
In fact, we do have to credit the provider for being significantly better at communicating all this to their customers than we’ve seen other providers doing in the past, where it’s often more common – depressingly so – for providers to be almost totally silent during such events. The hope now is that Yayzi will stay true to their word and get speeds back to normal tomorrow. We’ll know soon enough.
UPDATE 13th Dec 2024 @ 11:22am
The CEO of network operator Exascale, Thomas Bibb, posted an interesting update last week that may provide some context for Yayzi’s network upgrade.
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Thomas Bibb said:
Today is an amazing milestone in our 3 month long engagement with Yayzi Broadband, as they start to move subscribers en masse to the new platform which the Exascale team have engineered.
Solution includes:
– IP Transit
– Colocation
– Cisco Configuration
– IPoE BNG
– On-going network supportLeverage our vast in-house experience and growing international network to realise your business ambitions.
UPDATE 13th Dec 2024 @ 12:31am
A spokesperson for Yayzi has just told us this: “The works have been successfully completed as planned today. We have started removing speed management, and customers have already reported that their full speeds are restored. We’ll continue to monitor traffic levels this evening and throughout the weekend.”
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.
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It’s been pretty awful, sub-10mbit speeds would be fine 10 years ago but one quickly realises that although speeds have increased 100x since then, data use has also had exponential jumps. There’s really very little you can accomplish now on 10mbit – if you can even achieve that speed. No Youtube, no cloud apps, no online or cloud gaming, no software and app updates – even browsing the web is awful with broken/unloadable images (that’s if you aren’t blocked for being in Iran or being show USA-specific content).
Feel like they massively dropped the ball by promising 250mbit, then to make matters worse, an extra few days were added and blamed on CF.
I’m hoping for resolution by the weekend but not entirely confident, as hearing this has happened previously too.
“In fact, we do have to credit the provider for being significantly better at communicating all this to their customers than we’ve seen other providers doing in the past, where it’s often more common – depressingly so – for providers to be almost totally silent during such events.”
So far hardly anything in their timeline has been accurate. Hard to give them credit for giving false hope and promises. Talking rubbish does not merit credit of any sort in my opinion. They should not have put their customers in this position in the first place. I’ve never experienced any upgrade in the past with any of the ISPs I have been with that took a week with customers having a barely usable connection.
In their forums, people have been having high latency & packet loss for months however, Yayzi’s excuse for some was “local issues” (an ongoing joke in the Yayzi community). This was proven with people having the exact same issues at the exact same time even though they were hundreds of miles apart. Low and behold when they started moving people to the new network, latency issues for those on the old network was fine… “local issues” disappeared.
We already know the situation with the current migration. Why did Yayzi not migrate slowly, a lot earlier? A lack of experience probably. Do we think the the big ISPs have never done big upgrades like this? They did and you didn’t notice or they did in a slow and seamless manner. Maybe 30 minutes of downtime at midnight. You do not have a week of speeds reaching 3Mbps-25Mbps.
All in all I think that Yayzi is run by a bunch of amateurs.
It is of course, why else are you outsourcing your own router/bng design and config what a joke. How are you supposed to maintain something you can’t even build?
Interesting how the first attack is towards the ISP and not towards City Fibre that caused delay after delay.
I’m a Yayzi customer, is the service degraded? Yes.
Was I assigned an IP that was geolocated in Iran? Yes. Was Yayzi at fault? No.
Am I pleased with the communication received from Yayzi during this entire migration? Yes.
Am I pleased with City Fibre delaying the last port plug in of the migration in order to double the bandwidth for Yayzi and in turn Me? No.
Did City Fibre give a reason for this delay? No.
When I had my install, did City Fibre send an “engineer” that had no idea how to blow Fibre through a duct and needed a “triage” team? Yes.
Did one of the “engineers” CRASH his van on the way to my property, ripping the side door off of it? Yes. This delayed my install by 2 hours!
Did City Fibre have to repair a wall in my property because the “engineer” used a drill like a toddler? Yes.
Start reporting the problems alt nets & customers are having with the likes of City Fibre, please.
ISPreview is a pro-consumer site, so our focus in these matters is on the responsibility of the ISP – the company you have your contract with – toward their customers. I would happily cover the network supplier side too and often do, but in order to do that we’d need ISPs that are willing to share their experiences. Without that direct input, there’s nothing much to write.
If you don’t think that the quality or suitability of IP addresses allocated to subscribers is the remit of the ISP then is there anything that you’d feel justified in them being criticised for? CityFibre is their chosen supplier, it’s Yayzi’s job to manage that relationship.
Cityfibre only provide a layer 2 wholesale service to Yazi. They have nothing to do with IP addresses.
The build of the Yazi ISP network, done by Exascale, is nothing to do with Cityfibre. The central cables, which they clearly messed up, is nothing to do with Cityfibre either.
More garbage from a guy who camps out in the Yayzi Discord fellating them for actually doing their jobs properly for once. It’s always somebody elses fault with you lot.
Yayzi knew they didn’t have the capacity ready and went on with the migration anyway.
Given their amazing communications they gave you all a full explanation why they had capacity issues before migration and why they were migrating into worse ones so strange you didn’t share them.
You may not have known why a circuit was delayed however your not knowing is nothing to do with CityFibre: it’s none of your business unless Yayzi make it your business. They may be unable to make it your business due to confidentiality requirements or may have chosen not to. If you simply take their word as gospel it was the supplier, a supplier the cannot and will not dispute it in public, that’s your choice but it’s on them.
The Iran IP addresses are on Yayzi.
You giving Yayzi a free pass while blaming your installer for being two hours late due to having a traffic accident is an interesting take.
You pay Yayzi. When you have faults you raise them to Yayzi. They’re a business, you’re their customer. While it’s touching you assume Yayzi are and can be 100% open and honest about everything reality is different.
They aren’t an altnet just FYI. They are an ISP. Don’t belive they had much of their own infrastructure until Exascale built it for them, they were reselling. Presume you’ll be blaming Exascale along with CityFibre for everything now?
“It appears as if many customers were not prepared for the level of disruption it caused.” They said in their prior announcement that we’d all drop to 250mb/s during the affected periods. In fact, we all dropped to 2mb/s – as in dial-up speeds, and it’s been like this for a week now on 2mb/s. Today, it has jumped to 25mb/s.
I am counting the days until my migration to iDNet next week – Yayzi have had over a year to get their act together and it’s been farce after farce. I think this is the third network migration since I joined…..
As an outside observer and not a customer the company have a lot of work to do on how they manage these projects and probably most importantly how they communicate. They have every channel of comms other than a technical support phone line, their official support forum looks incredibly cliquey to the point of putting me off wanting to become a customer, but by far the biggest problems seem to come from the constantly moving target of when this disruption will be over by – originally billed as yesterday by 6pm, slipped to tomorrow, and currently they’re dealing with yet another outage.
Was wondering how long this would take to get the attention of the wider community, I have been following this, and its been a bit messy for them.
Just an observation in that I’m assuming a test plan was created (with a Comms message?). Did the test plan include a recovery segment i.e. revert, etc??
Following a week of poor performing connectivity we have now been without any broadband service since 16:24 today. Apparently a dhcp related issue….. doesn’t sound promising for the new platform!
No info as to when Yayzi service will be restored either.
Just to give you a flavour of how utterly mad the way this company is run, the decision to switch back from the Iran IP ranges to a different set, which failed at peak time resulting in a complete outage, was decided by a straw poll conducted in a Discord channel. Utter madness.
Someone needs to take a chill pill, to know that Yayzi would never act on a poll through Discord that was clearly aimed as a joke to help them/us get by whilst they worked around the clock to fix the issue.
I think the lesson here is people need to read their emails. A lot was communicated, yes communication could have been better on somethings. But the amount of stuff that was emailed apparently got ignored by a range of customers.
Have I been annoyed at Yayzi sometimes: yeah of course!
Have people been jerks about Yayzi: yes they have
People need to get of their high horse and breathe.
Yes, its the customers who are wrong, of course! What incredible business acumen.
This is absolutely false. It was light hearted humour, get over yourself. It was a tough situation and they had a chat with us all and made light of a rubbish situation.
Can confirm it was a bumpy week.
Still waiting to get my static IP back. Speeds are back to normal but we did have to deal with a DHCP server issue yesterday as well!
All I can say is, I hope things so well from here on.
From an Iran IP … to… the UK Academic network!! The problems continue at Yayzi Broadband. Today I have an ip address on the UK academic network courtesy of RM Education PLC ! Well, of course, it’s not at their courtesy at all—it’s thanks to Yayzi Broadband and their useless, mismanagement of their product. CityFibre ought to take them down – they are destroying CityFibre’s reputation. They can’t afford to lose Sky Broadband as an ISP partner who will not stick around if this charade continues.
It’s not on the academic network at all, that’s where the ranges are purchased or leased from. Just goes to show you haven’t got a clue what you’re talking about. Therefore null and void comment.