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Better Mobile Coverage Getting Closer on East Coast Mainline

29th Jan, 2024 (3 Comments)

The London North Eastern Railway (LNER) has reported that their joint project to deploy new 4G / 5G mobile network infrastructure into train tunnels outside London King’s Cross station has reached a key milestone, with a new (bespoke) antenna being installed inside the Gasworks and Copenhagen tunnels.

CityFibre Digger and Driver Picture 2021

Delays as CityFibre Suspends More UK FTTP Broadband Builds UPDATE3

29th Jan, 2024 (48 Comments)

As fibre optic network operator CityFibre continues its drive to reduce costs and boost coverage growth, such as via mergers and acquisitions (here), the news starting to reach us today is that they’ve also taken the decision to “pause” more of their full fibre (FTTP) broadband contracts with UK build partners (contractors).

RootMetrics Benchmark Reveals Top UK Mobile Networks for H2 2023

29th Jan, 2024 (7 Comments)

Mobile network analyst firm RootMetrics (Ookla) has published their latest biannual H2 2023 benchmark study of UK mobile networks (4G and 5G) and mobile broadband performance, which once again sees EE (BT) come top against rivals at Vodafone, Three UK and O2 (VMO2). But the picture for 5G performance isn’t so clear-cut.

CityFibre Target Five UK AltNet Acquisitions Over Next 2 Years

29th Jan, 2024 (27 Comments)

Network operator CityFibre, which is rolling out a 10Gbps capable Fibre-to-the-Premises (FTTP) broadband ISP network across the United Kingdom, has provided an update on their ambitions to boost their full fibre coverage by acquiring some of the other operators in the alternative network space.

BT Group to Recruit 500 More UK Apprentices and Graduates

29th Jan, 2024 (7 Comments)

Broadband ISP and telecoms giant BT have today confirmed that they will recruit another 500 apprentices and graduates in 2024 (up from 400 in 2023) – forming part of their September 2024 intake. The roles will span across areas such as engineering (5G, FTTP etc.), customer service, applied research, data analytics and cyber-security.

Pound sterling broadband voucher by 123rf (100296328)

Gov Eligibility Conflict Disrupts Some UK Gigabit Broadband Builds

27th Jan, 2024 (15 Comments)

A tricky conflict over eligibility for gigabit broadband vouchers and state aid subsidised contracts via the UK Government’s £5bn Project Gigabit scheme, which is overseen by the Broadband Delivery UK (BDUK) agency, appears to be disrupting the roll-out of full fibre (FTTP) networks in some rural parts of the country.

Fern Trading’s UK Fibre Networks Start Shifting ISP Customers to Cuckoo

26th Jan, 2024 (21 Comments)

The ongoing efforts by investment group Fern Trading (Octopus Investments) to consolidate all four of their alternative UK full fibre broadband ISP networks (here) – Jurassic Fibre, Swish Fibre, Giganet and AllPoints Fibre – has reached a critical point, with customers starting to be migrated to a central retail provider, Cuckoo.

Quickline UK Deploy FTTP Broadband to 3 New Lincs Villages

26th Jan, 2024 (0 Comments)

UK ISP Quickline, which is building a new gigabit-capable full fibre (FTTP) broadband network across parts of England, has announced that their network has just gone live across three new villages – Burton, Navenby and Metheringham – in rural Lincolnshire (total of over 2,000 extra premises passed).

BT Broadband UK Customers Suffer Xbox Game Pass Billing Errors

26th Jan, 2024 (10 Comments)

Internet, phone and TV provider BT (EE) has long bundled Xbox Game Passes on some of their broadband packages, particularly full fibre (FTTP) plans, which until recently often included a free 6-12 month subscription to the online gaming service. But some customers now complain the ISP has charged them for the service, without their knowledge or consent.

Competition Watchdog Investigates Vodafone and Three UK Merger UPDATE

26th Jan, 2024 (47 Comments)

In an expected development, the UK’s Competition and Markets Authority has today launched a formal Phase 1 investigation into the proposed mega-merger (here) between mobile operators Three UK and Vodafone, which will slash the number of mobile operators in the market from four to three and may impact upon competition, consumer prices, jobs and security.

CityFibre Engineer Installing External Wall Box 2024

Full Fibre Broadband Builder CityFibre Celebrate £100m UK Revenue

26th Jan, 2024 (17 Comments)

CityFibre, which is busy rolling out a 10Gbps capable Fibre-to-the-Premises (FTTP) broadband ISP network across the UK, has today celebrated reaching the £100m in revenue milestone in 2023. The operator also confirmed that their network now covers 3.5 million premises (3.2m Ready for Service) and has 337,000 live customer connections.

complaint UK consumer broadband isp and phone gripes

Ofcom Shames Virgin Media and O2 for UK Telecoms Complaints UPDATE

25th Jan, 2024 (37 Comments)

Ofcom has published their latest study of UK consumer complaints for Q3 2023, which names Virgin Media as the worst for attracting the most gripes about fixed broadband, landline phone and pay TV services. Meanwhile, O2, which is part of the same company, attracted the most complaints for Pay Monthly Mobile services.

3,000 Fibrus Broadband Users Cut-off by Storms Isha and Jocelyn

25th Jan, 2024 (10 Comments)

Over 3,000 of Fibrus’ full fibre broadband ISP customers, mostly across rural parts of Northern Ireland, have been left disconnected from the internet after two named storms – Isha and Jocelyn – hit across the UK in quick succession. Some of those affected have been told to wait as long as a week for service restoration.

O2 UK Highlights New Masts to Boost Shetland 4G Mobile Cover

24th Jan, 2024 (7 Comments)

Mobile operator O2 (Virgin Media) has today highlighted the deployment of a new mobile mast to boost 4G (mobile broadband) coverage on the remote rural Shetland island, which sits far away off the north coast of Scotland. Several more masts are due to follow under the £1bn Shared Rural Network (SRN) project.

Nintendo Wii and 3DS Official Page Picture

Nintendo 3DS and Wii U Online Services to Shut in April 2024 UPDATE

24th Jan, 2024 (4 Comments)

Global video gaming giant Nintendo has today confirmed the sad, albeit not entirely unexpected (they’ve hinted at it before), news that the online service underpinning their once hugely popular 3DS and Wii U consoles will finally be discontinued on 8th April 2024.

Vodafone UK Not Retiring Fibre 1 Broadband Plans? UPDATED

24th Jan, 2024 (9 Comments)

Mobile network operator and ISP Vodafone UK has now, after previously announcing that they were retiring both their old c.35-38Mbps Fibre 1 (FTTC / VDSL2) and related Full Fibre 1 (FTTP) home broadband packages for new customers (not existing subscribers), said this was done in error. But the related Social Tariff is still missing.

Small Changes in Virgin Media UK’s Latest TV 360 and STREAM Update

24th Jan, 2024 (12 Comments)

Broadband ISP Virgin Media (VMO2) recently started to roll-out their first new device firmware update(s) of 2024 for both their Virgin TV 360 (v5.06) and STREAM (v5.07) platforms, which make a variety of smaller changes to the User Interface (UI). But none of the changes are particularly big this time around.