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Tesco Mobile, Sky Mobile and giffgaff in Top 50 for Customer Satisfaction

8th Jul, 2020 (5 Comments)

The latest biannual UK Customer Satisfaction Index (July 2020) from the Institute of Customer Service, which reveals the top 50 organisations for customer service, finds that only three telecoms companies have made it into the top table – mobile operators Tesco Mobile, Sky Mobile and giffgaff.

Virgin Media Finish FTTP Rollout to 4,500 Sowerby Bridge Homes

8th Jul, 2020 (17 Comments)

Some 4,500 homes in Sowerby Bridge, West Yorkshire, have now gained access to Virgin Media UK’s new “gigabit-capable” Fibre-to-the-Premises (FTTP) based broadband and TV network. The work forms part of their on-going Project Lightning network expansion.

Sky UK Adds “Smart New Features” to Sky Q TV Box Platform

8th Jul, 2020 (27 Comments)

Sky (Sky Broadband) has today unveiled a “raft of new features” for their Sky Q TV boxes and service, such as a new expanded view User Interface (UI), simple new show and sports centres, intuitive smart buttons, Disney+ in HDR (for the first time) and improved voice discovery. But still no Sky Q over broadband.

BT Gets O2 UK Adverts Pulled by ASA for Misleading Price Claims

8th Jul, 2020 (7 Comments)

The Advertising Standards Authority (ASA) has, following a complaint raised by BT, banned two press adverts for mobile operator O2 UK after it promoted a special deal on a bundle with the Microsoft Surface Pro X and iPad devices, albeit without making all of the associated costs completely clear.

Progress on BDUK Plan for £5bn UK Gigabit Broadband Rollout

8th Jul, 2020 (15 Comments)

Over the past few months’ we’ve seen the UK Government step-up market engagement exercises as part of work to develop a framework for their £5bn investment, which aims to ensure that “every home” can access “gigabit-capable” broadband by the end of 2025. As a result we now have a better idea of what this will look like.

Shetland Threatens to Go it Alone on Future Broadband Upgrades

7th Jul, 2020 (15 Comments)

The remote Shetland Islands Council (SIC) has decide to start exploring the possibility of extending “superfast broadband” coverage across the island(s) by itself, which they say is due to a “failure to deliver” under the Scottish Government’s wider £600m R100 (Reaching 100%) programme.

South West ISP Jurassic Fibre Refresh FTTP Broadband Plans

7th Jul, 2020 (7 Comments)

Full fibre ISP Jurassic Fibre, which aims to cover 350,000 UK premises with a 1Gbps capable Fibre-to-the-Premises (FTTP) broadband network across South West England (here and here), appears to have refreshed their packages and reduced prices on several tiers.

2020 H1 – UK Gigabit Broadband Covers 22% as FTTP Hits 14.8%

7th Jul, 2020 (23 Comments)

The latest independent model has estimated that the H1 2020 coverage of “full fibre” (FTTP) broadband ISP networks across the UK has risen to 14.8% of premises (up from 11% in H2 2019), while 61.7% can get 100Mbps+ (up from 59.3%) and 22.1% are within reach of “gigabit” (1Gbps) speeds.

ISP Hyperoptic Donates IT Kit to Help Low-Income Households

7th Jul, 2020 (0 Comments)

Full fibre UK ISP Hyperoptic has announced that they’re donating IT equipment and dongles in Edinburgh (Scotland) to help enable 17 low-income households in the port district of Leith to get online and access essential services.

Scottish ISP HighNet Attracts Investment from Shawbrook Bank

7th Jul, 2020 (0 Comments)

Business broadband ISP HighNet has revealed that an unspecific investment from Shawbrook Bank has enabled the company to be “fully business as usual” during the Coronavirus (COVID-19) pandemic, while at the same time continuing to fuel its growth by investing in new hardware and additional IP addresses.

H.266 Standard to Bring High Quality Video to Slower Broadband

7th Jul, 2020 (14 Comments)

At present most consumer UK internet traffic is made up of video content (70-80%) and one of the problems with having a slower broadband ISP connection is that you’re often stuck with lower quality streaming. But that could be about to change with the new H.266 Versatile Video Coding standard, which offers 50% more compression.

Openreach Add 94 Rural Villages and Towns to FTTP Broadband Plan UPDATE

7th Jul, 2020 (34 Comments)

Network access provider Openreach (BT) has today announced that a further 94 rural villages and towns have been added to their UK roll-out plan for 1Gbps capable Fibre-to-the-Premises (FTTP) broadband ISP technology over the next 2 years, but all of them will be in Northern Ireland.

Broadband ISP Zen Internet UK to Offer Netgem TV Service

6th Jul, 2020 (5 Comments)

Broadband ISP Zen Internet looks to have become the latest provider to add a Pay TV service after they began contacting existing customers to offer them a special deal on the Netgem TV (IPTV) platform, which reduces the normal monthly cost from £14.99 to £9.99 and is free for the first month (on a 12 month contract).

Openreach Build FTTP Broadband to 80,000 Edinburgh Premises

6th Jul, 2020 (33 Comments)

Openreach (BT) has today announced that 80,000 premises across the city of Edinburgh in Scotland can now access their 1Gbps capable Fibre-to-the-Premises (FTTP) broadband network and work is on-going. The city was one of the first to be announced under their “Fibre First” deployment plan, which began two years ago.

Fibrus Likely to Win Full Fibre Contract for 10 N.Ireland Councils

6th Jul, 2020 (4 Comments)

Belfast-based UK broadband ISP Fibrus appears as if it could be set to secure a key £15m Full Fibre Northern Ireland Consortium (FFNI) contract, which will construct a new gigabit-capable Dark Fibre or FTTP network to connect around 880 public sector sites across 10 council areas by March 2021.

B4RN Aim FTTH Broadband at 40,000 Rural UK Premises by 2022

4th Jul, 2020 (52 Comments)

UK ISP B4RN (Broadband for the Rural North), which is deploying a 10Gbps capable Fibre-to-the-Home (FTTH) network to rural premises in several counties across England, has furnished us with a progress update and revealed that they aim to reach 40,000 properties passed by 31st March 2022 and possibly c.70,000 by 2025/26.

OneWeb Broadband Satellite Service Sold to UK Gov Consortium

3rd Jul, 2020 (14 Comments)

The Government and Indian conglomerate Bharti Global have today made a successful £800m ($1bn) bid to acquire the British-registered space company OneWeb, which will see the UK invest £400m ($500m) in order to help build a new global network of Low Earth Orbit (LEO) satellites for ultrafast broadband and possibly GPS.