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Vodafone UK Struck by Easter Outage of Fixed Home Broadband

Monday, Apr 10th, 2023 (12:13 pm) - Score 3,888
Vodafone UK Spiral Style Logo 2022

Customers of Vodafone’s fixed line broadband ISP, which is supplied to UK consumers via both Openreach and CityFibre’s respective networks (FTTC and FTTP lines), appear to be suffering from an Easter service outage that began earlier this morning (around 8:30am ish for some people).

The issue, which is currently still ongoing, has resulted in the following statement from the operator: “We’re aware of and investigating an issue impacting some of our home broadband customers since this morning. Getting our customers reconnected is now our top priority, and we’re incredibly sorry for any inconvenience this is causing.”

At this time, we don’t know for sure if this is impacting both the Openreach and CityFibre sides of their services, or if it’s more restricted. Interestingly, Vodafone’s router often still thinks it’s connected to broadband (suggesting a possible DNS or routing / peering problem), and that may prevent those with a 4G backup dongle (Pro) from benefitting from the operator’s failover system. In that case, we’d suggest physically unplugging the router from the fixed broadband line, thus allowing the 4G backup to kick into life.

The outage follows only shortly after Virgin Media suffered a major outage of its own, which appears to have been caused by a targeted DDoS attack.

UPDATE

The outage has been resolved, although Vodafone has yet to issue any details of what caused the incident or to explain why it took them so many hours to acknowledge that a major outage was even occurring.

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Mark-Jackson
By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook and .
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Comments
20 Responses
  1. Avatar photo EastMids says:

    On Vodafone 900mb FTTP over Openreach in Notts area. had no issues at all this morning

    https://www.speedtest.net/result/14592858284

    1. Avatar photo John says:

      Upload speed poor like in Virgin lol.

  2. Avatar photo Anthony says:

    Could it be a disgruntled Cityfibre employee who’s been made redundant or just the Russians?

    1. Avatar photo Hasan Ali says:

      Most likely the Norwegians on behalf of the USA.

    2. Avatar photo Talking the Truth says:

      @Hasan Ali

      Why am I not surprised by your brainwashed comment.

    3. Avatar photo TrustMeWeNeverLie says:

      Without an independent investigation we will never know.

  3. Avatar photo Nathan says:

    Not working for me on Openreach FTTP. Seems like some websites work when changing DNS, but the vast majority still are not working. For example, If I change to 1.1.1.1, I can access cloudflares website and Bing, but not google or Vodafone.

    1. Avatar photo EastMids says:

      Could you try 9.9.9.9, That’s the DNS I’m using and I’ve not encountered any issues at all thus far.

    2. Avatar photo Reality Bytes says:

      ‘Seems like some websites work when changing DNS, but the vast majority still are not working.’

      That’s very familiar.

    3. Avatar photo Nathan says:

      I’ve just tried 9.9.9.9 and no change, still unable to access.

  4. Avatar photo Kyle says:

    It has killed all of my Apple services and devices. No dropouts, and the router reconnects, just fine. The app is reporting no issues. Some things are working. Definitely seems to be routing.

  5. Avatar photo Nathan says:

    Issue now seems to be resolved.

    1. Avatar photo Kyle says:

      No, still not resolving many domains.

  6. Avatar photo Luke corner says:

    I was fine here on their cityfibre network

  7. Avatar photo fsociety3765 says:

    It’s Always DNS

  8. Avatar photo Nathan says:

    Looks like I’m still having problems using iMessage over WiFi but works fine over mobile data. Everything else I’ve used seems to be working.

  9. Avatar photo VodaFun says:

    Yelp, and these guys intend to merge with (take over) Three UK.

  10. Avatar photo TruthIsOutThere says:

    Outages are part of running a network, no service is immune no matter what the fanboys declare

    1. Avatar photo Mike says:

      Agree, but they should give meaningful RFOs as well so we can see if it’s the same problem every time.

  11. Avatar photo Neil says:

    Of course, our brave new world of only VOIP phone calls doesn’t only fail when the electricity goes off. It’ll also fall flat when the internet goes off as described here.

    If, as it seems, BT landlines in the later 20th.C provided all of us with days of backup during a power outage, even a week, you’ll look back on it as a golden age. Forward we go into a brave new digital world in which a 3-6 hour power cut – easily possible with the irregularities of wind and sun – will leave you helpless, unable to contact anyone … not even the electricity network operator (to ask meekly when the power might come back on).

    The small print with mobiles used to say don’t rely on wireless communications technologies in an emergency. Quite sensible advice, now discarded I think. Ha ha. The towers have very limited battery backup and some people have no mobile signal.

Comments are closed

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