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consumer satisfaction broadband rating

18th May, 2023 (9 Comments)

Ofcom has today published their 2023 UK study of broadband ISP, phone and mobile service quality, call waiting times, complaint levels, faults, repairs, compensation and install times amongst the largest providers. For example, TalkTalk attracted the lowest satisfaction for broadband (78%), while Plusnet secured the highest (89%).

CityFibre Engineer Tarmac Reinstatement 2023

18th May, 2023 (13 Comments)

CityFibre has announced that they’ve finally started the construction phase of their £15m project to rollout a new gigabit-capable Fibre-to-the-Premises (FTTP) broadband ISP network to reach across “nearly every” home and business in the Norfolk seaside town of Great Yarmouth, which was originally due to begin last winter.

TalkTalk Wholesale Logo UK ISP

18th May, 2023 (0 Comments)

The wholesale division of broadband ISP TalkTalk – TT Wholesale Services – has today agreed to a new strategic business-to-business (B2B) partnership with full fibre network builder CityFibre, which will see the internet provider’s wholesale customers (often including rival ISPs) being offered more choice.

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Brsk van 2023

18th May, 2023 (5 Comments)

Broadband ISP and network builder Brsk has confirmed that their gigabit speed Fibre-to-the-Premises (FTTP) network has doubled in size over the last 5 months to 200,000 UK premises. But they’ve today also revealed the next locations that will benefit as they deploy to the next 800,000 premises.

bt_call_centre_worker

18th May, 2023 (46 Comments)

BT Group has today published their latest Q4 FY23 (quarterly) results to March 2023, which saw Openreach’s Fibre-to-the-Premises (FTTP) broadband ISP network grow to cover 10.274 million premises (up by 702k in the quarter vs 810k last quarter) and EE increase their 5G Ready customer base to 9.12 million (up from 8.5m).

Pound money uk piggy bank savings image

18th May, 2023 (9 Comments)

A new survey of over 6,000 adults in the UK, which was conducted by consumer charity Citizen’s Advice, claims to have uncovered that “up to” 1 million broadband customers “disconnected” their broadband ISP connection over the past year because the cost-of-living crisis left them unable to afford it.

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Ogi and O'Connor Utilities FTTP Engineer

18th May, 2023 (4 Comments)

Broadband ISP Ogi has today announced that their 10Gbps capable Fibre-to-the-Premises (FTTP) network is to be extended across more of Bridgend county, which will form part of their £200m Infracapital-backed project to cover 150,000 premises in rural parts of South Wales by 2025.

FW Networks-Engineer-Working-on-FTTP

17th May, 2023 (11 Comments)

Hammersmith-based F&W Networks has this afternoon announced that their new gigabit-capable full fibre (FTTP) broadband network has grown to cover 335,000 UK premises (up from 250,000 in late Feb 2023), which puts them on course to reach their goal of 1 million premises by 2025.

County Broadband and AB Installs Boss Picture

17th May, 2023 (8 Comments)

Colchester-based alternative network ISP County Broadband, which has an ambition to cover 500,000 premises across the East of England with their new 1Gbps Fibre-to-the-Premises (FTTP) network by the end of 2027, has today signed a new partnership with civil engineering firm AB Installs to accelerate their rollout.

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Lyca Mobile 2021 Logo

17th May, 2023 (21 Comments)

Mobile network operator Lyca Mobile has today announced that they’ve become one of the first Mobile Virtual Network Operators (MVNO) – based off O2’s (VMO2) national platform – to launch an e-SIM service for customers in the United Kingdom.

uk wifi wireless internet access for free

17th May, 2023 (3 Comments)

The Cambridgeshire & Peterborough Combined Authority (CPCA), which is working alongside the Connecting Cambridgeshire broadband rollout project, has today announced the next set of three locations to benefit from their ongoing rollout of free public access WiFi (“CambWifi“).

BDUK-Starlink-Broadband-Trials

17th May, 2023 (46 Comments)

SpaceX’s popular Starlink ISP, which harnesses thousands of compact satellites in Low Earth Orbit (LEO) to deliver ultrafast broadband speeds and fast latency times to homes, has launched a new promotion for people in UK rural areas that slashes the one-off hardware cost by 75% from £460 to just £99.

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Wi-Fi icon, sign. Vector illustration. Flat design. Connect green sign. Blue background. 123rf

17th May, 2023 (19 Comments)

A new study from Ookla, which operates the popular broadband connection testing service Speedtest.net, has surprised absolutely nobody today by revealing that home WiFi performance continues to lag behind wired Ethernet (LAN) performance in many advanced markets (e.g. Wi-Fi speeds in the UK were just 29.8% of Ethernet in Q1 2023).

AltNets Full Fibre UK Coverage Map May 2023 - INCA

17th May, 2023 (23 Comments)

The Independent Networks Co-operative Association (INCA) and Point Topic just published their 2023 report into the impact of alternative “full fibre” (FTTP/B) gigabit broadband networks, which reveals that AltNets grew their UK cover by 50.18% in 2022 to top 8.22 million premises (up from 5.46m in 2021). But the rollout slowed.

Netflix logo on smartphone

16th May, 2023 (23 Comments)

Internet video streaming giant Netflix has reportedly contacted several major UK broadband ISPs that bundle their service with Pay TV products, including Sky Broadband, BT, Virgin Media and TalkTalk, to discuss the potential impact on customers of their imminent crackdown on password / account sharing.

Telephone warning restriction by 123rf

16th May, 2023 (8 Comments)

Crewe-based broadband and phone provider Ice Telecommunications Ltd (Ice Comms) has been fined £80,000 by the Information Commissioner’s Office (ICO) after they were found to have made 72,682 unsolicited marketing (SPAM) calls to businesses registered with the CTPS or TPS between 13th Sept 2021 and 31st Jan 2022.

DONT USE - Wildanet Engineer Doing FTTP House Install

16th May, 2023 (4 Comments)

Rural broadband ISP Wildanet, which is rolling out a new gigabit speed Fibre-to-the-Premises (FTTP) network across parts of South West England (mostly Cornwall), has today revealed the next 4 locations in Devon that will benefit from their ongoing infrastructure build.

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