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Tesco Mobile Listed in the UK Top 50 for Customer Satisfaction

28th Jan, 2021 (8 Comments)

The latest biannual UK Customer Satisfaction Index (Jan 2021) from the Institute of Customer Service, which reveals the top 50 organisations for customer service, finds that only one telecoms operator has made it into the latest list – Tesco Mobile, albeit with an improved score and ranking.

Red Road Closed road sign in a UK city street. 123rf

Gov Consults on New ECC Changes to Aid UK Broadband Rollout

28th Jan, 2021 (2 Comments)

The UK Government has launched a consultation on a series of proposed changes to the Electronic Communications Code (ECC), which aims to put right some of the problems caused by their last revision in 2017 and could thus make it quicker for broadband and 4G or 5G mobile operators to deploy their networks.

Airband Signs Light Source to Help UK FTTP Broadband Rollout

28th Jan, 2021 (8 Comments)

Worcestershire-based rural broadband ISP Airband, which aspires to deploy their ultrafast Fibre-to-the-Premises (FTTP) network to cover 500,000 premises by the end of 2025 (here), has signed a new long-term partnership with civil engineering firm Light Source to help support the build. Starting in Shropshire.

Virgin Media UK Extend FTTP Network to 5,000 Homes in Debdale

28th Jan, 2021 (2 Comments)

A total of c.5,000 additional homes in the Debdale area of Greater Manchester have just become the latest to benefit from the on-going expansion of UK ISP Virgin Media’s (Liberty Global) new gigabit-capable and Fibre-to-the-Premises (FTTP) based broadband network.

Openreach Name 51 UK Areas for Copper Phone to Fibre Switch

28th Jan, 2021 (60 Comments)

Openreach (BT) has told ISPs of another 51 UK exchange locations where they intend to move away from their old copper-based analogue phone (PSTN / WLR etc.) services and on to a new all-IP network, which will apply in areas that receive over 75% coverage via their Fibre-to-the-Premises (FTTP) broadband network.

1 in 6 UK People Struggle to Afford Broadband During Lockdown

28th Jan, 2021 (0 Comments)

A new survey from the Citizens Advice agency has claimed that more than 1 in 6 UK adults are “struggling to afford their broadband during the third lockdown.” As a result the charity wants cheaper ISP packages to be made available for those on low-income benefits or other vulnerable groups.

Sky TV Gives Away Raft of UK Customer Freebies During Lockdown

27th Jan, 2021 (3 Comments)

Customers of Sky’s (Sky Broadband) UK services are being offered a “collection of freebies” to help keep them “entertained, fit and to help with home-schooling during lockdown,” such as free Sky Original films and free access to Apps that are designed to keep your mind and body active.

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Starlink Talks 10Gbps Speed as it Adds Lasers to New Satellites

27th Jan, 2021 (10 Comments)

The latest crop of Low Earth Orbit (LEO) Starlink broadband satellites include the long-awaited “laser links between the satellites” feature, which could boost the constellation’s coverage and reliability. On top of that the company has hinted that staggering speeds of 10Gbps may in the future be possible for individual users.

ISP Origin Broadband Preps UK Price Hikes for March 2021

27th Jan, 2021 (8 Comments)

Customers of UK ISP Origin Broadband have been notified of a forthcoming price hike to their broadband and phone services, which is due to be introduced from 1st March 2021 and will see prices increase by 4.2%. The change is calculated using November’s CPI rate of inflation (0.3%) + 3.9%.

airband uk female broadband engineer in van

Rural Broadband ISP Airband to Create 1,000 Job Opportunities

27th Jan, 2021 (4 Comments)

Alternative UK wireless and full fibre ISP Airband, which currently aims to deploy their ultrafast Fibre-to-the-Premises (FTTP) network to cover over 500,000 premises by the end of 2025 (here), has revealed that their recent contract wins look set to help them create 1,000 new job opportunities.

Rural UK ISP Voneus Gobbles Welsh Provider Dyfed IT Solutions

27th Jan, 2021 (0 Comments)

Wireless and full fibre broadband ISP Dyfed Superfast (Dyfed IT), which primarily serves a few remote rural parts of Ceredigion, Carmarthenshire and Pembrokeshire in Wales, has become the latest alternative internet provider to be acquired by UK ISP Voneus for an undisclosed sum.

O2, Three UK and Vodafone to Share 222 Rural 4G Mobile Masts

27th Jan, 2021 (32 Comments)

The £1bn Shared Rural Network (SRN) industry project made progress today after mobile operators O2, Three UK and Vodafone reached a related agreement to both build and share 222 new 4G mobile masts, which will be used to boost mobile voice and mobile broadband coverage in rural parts of the country.

The Missing End of Contract Letters for Broadband and Mobile Users

27th Jan, 2021 (8 Comments)

A new survey of 20,376 UK people, specifically those who are responsible for either a broadband or mobile service, has found that 33% of customers whose ISP deal ended in the last year (7% on mobile) have never received an End-of-Contract Notification – via letter, text or email – and may thus be overpaying for their package.

BT to Create 428 New UK Apprenticeship and Graduate Jobs

27th Jan, 2021 (0 Comments)

Broadband and telecoms giant BT Group has announced that they will aim to hire a further 428 UK apprentices (229) and graduates (199) this year – part of their September 2021 intake plan. But the figure is down from the 700+ promised via last year’s September 2020 intake plan and comes at a time of job losses elsewhere.

4G Based Broadband ISP Haven Wireless Closing Service in Wales

26th Jan, 2021 (8 Comments)

A little known ISP called Haven Wireless, which helped to connect rural homes in Pembrokeshire and Carmarthenshire (Wales) by harnessing a mobile broadband connection from EE (BT) and other operators, is set to close on 31st March 2021 after running into “acute capacity issues on the frequencies used by the 4G masts covering our area.”

Mobile Operator Three UK Shifts Central Office to Reading

26th Jan, 2021 (22 Comments)

Mobile network operator Three UK has today announced that they intend to combine both their two Thames Valley offices into a single central one for the first time, which is to be based in Reading. The new 117,000 square foot building is currently still under construction at the Green Park business centre.

Fixed Broadband and Mobile Convergence May Boost Consumer Value

26th Jan, 2021 (4 Comments)

A new Assembly Research study of several countries, which was commissioned by Liberty Global (Virgin Media) and Telefonica (O2), has found that 60% of broadband customers benefit from faster speeds, higher quality connectivity and a greater range of products in markets where fixed and mobile networks have converged.