Home » UK ISP News Archive » Article Tag: Advertising Standards (313 Posts)

Articles for Category Tag - Advertising Standards

Ofcom UK Reviews Mid-Contract Broadband ISP Price Hikes UPDATE2

9th February, 2023 (57 Comments)

The UK telecoms regulator, Ofcom, has today officially launched a new review that will finally examine whether inflation-linked mid-contract price rises give phone and broadband ISP customers “sufficient certainty and clarity about what they can expect to pay.”

ASA Ban Instagram Ad that Vodafone UK Claimed Wasn’t Marketing

8th February, 2023 (2 Comments)

The question of what is and is not a marketing communication cropped up again after the UK’s Advertising Standards Authority (ASA) banned an Instagram post and story linked to mobile and broadband provider Vodafone, which is despite the operator claiming they did not believe that the posts were advertorials.

BT Suspend Doorstep Selling on Isle of Wight After Serious Complaint

7th February, 2023 (27 Comments)

BT (EE) has suspended doorstep selling on the Isle of Wight, which was being conducted on their behalf by a third-party firm ‘Money Expert‘, after rival broadband ISP WightFibre complained that the sellers had allegedly been making some very dishonest claims about the operator.

House of Lords Debates Rising Broadband Prices from UK ISPs

3rd February, 2023 (8 Comments)

A short but interesting debate took place yesterday in the House of Lords (Parliament), which saw many cross-party peers call on the UK government – represented by Lord Parkinson of Whitley Bay (DCMS) – to do more to help tackle the impact of recent above-inflation price hikes by broadband ISPs.

Confusion After 1Gb Virgin Media Users Get Hub 4 Instead of 5

28th January, 2023 (72 Comments)

A number of Virgin Media’s UK broadband ISP customers have been left frustrated after they were promised the provider’s latest Hub 5 router (Sagemcom F3896LG-VMB) with their package, but instead ended up being sent an inferior Hub 4 (Arris TG3492LG-VMB) and with no clear promise to rectify the issue at a later date.

ASA Bans Vodafone UK’s “Reliable, Award-Winning Network” Claim

23rd November, 2022 (7 Comments)

A complaint raised by EE (BT) has prompted the Advertising Standards Authority (ASA) to ban a website banner and press advert for broadband and mobile provider Vodafone, which were both found to have made a “misleading” claim of being “the UK’s Reliable, Award-winning network“.

Hyperoptic Survey Finds Confusion Over Broadband Price Hikes

16th November, 2022 (18 Comments)

A new survey commissioned by full fibre ISP Hyperoptic, which was conducted by Attest during October 2022 and surveyed 1,000 UK broadband bill payers, has found that many consumers continue to be confused by the language that providers use when communicating mid-contract price hikes.

Questioning the Stability of Static IP Addresses from UK ISPs

12th November, 2022 (58 Comments)

When is a Static IP (Internet Protocol) address, not a Static IP address? The answer to this question should be simple (i.e. when it changes), but a recent consumer complaint against popular broadband ISP Hyperoptic has helped to highlight how the market appears to lack a common position on how to manage them.

Consumers Want End to Mid-Contract Broadband and Mobile Price Hikes

8th November, 2022 (10 Comments)

A new Opinium survey of 2,000 UK adults, which was commissioned by Uswitch during October 2022, has unsurprisingly found that 81% of respondents think mid-contract price increases by broadband ISPs and mobile operators are “unfair” and 80% want more providers to offer fixed price contracts.

Survey Finds Confusion Over UK Broadband and Full Fibre Jargon

26th September, 2022 (29 Comments)

A new Censuswide survey of 2,001 UK adults (aged 16+) that have broadband, which was commissioned by ISP Zen Internet and conducted during May 2022, has found that 32% of respondents still aren’t confident they can define what “full fibre” is – that’s up from 28% when the same question was asked in 2021.

Adverts Watchdog Tackles UK Mid-Contract Telecoms Price Hikes

8th September, 2022 (8 Comments)

The Committees of Advertising Practice (CAP and BCAP) – sister body to the Advertising Standards Authority (ASA) – has launched a consultation on new guidance that would require information about mid-contract prices hikes to be more prominently stated in ads by broadband ISPs and mobile operators to “avoid misleading consumers“.

ASA Bans Ad for Lebara Mobile Over FUP in “Unlimited” Claims

10th August, 2022 (10 Comments)

The Advertising Standards Authority (ASA) has banned a website advert for UK mobile operator Lebara after a rival provider, Vectone Mobile, complained that the company was “misleadingly” promoting “unlimited” UK minutes and texts on plans that included a Fair Usage Policy (FUP) with thresholds.

BT Get Sky Broadband UK Ads Banned for “Top Performing” Claim

10th August, 2022 (10 Comments)

A complaint raised by rival UK ISP BT (EE) has resulted in the Advertising Standards Authority (ASA) banning two adverts (a website and email promotion) for Sky Broadband’s service, both of which were found to have misleadingly claimed that the company was the “Top Performing Major Provider“.

ASA Ban Sky Mobile UK Ads for Misleading Perfect Network Claim

7th June, 2022 (6 Comments)

A complaint raised by broadband ISP and mobile giant BT looks set to result in the UK Advertising Standards Authority (ASA) banning a TV and poster advert for Sky Mobile (Sky Broadband), which was found to have “misleadingly” claimed to have offered “the perfect network“.

ASA UK Bans Tesco Mobile Adverts Over Offensive Content

11th May, 2022 (14 Comments)

The UK Advertising Standards Authority has banned several adverts for Tesco Mobile – most of which were intended to highlight how big mobile operators were hiking their prices again – after 52 people complained that they contained offensive content (i.e. words that alluded to an expletive) and some could also be seen by children.

ASA Ban Virgin Media Gig1 Fibre Ads Over Insufficient Comparison UPDATE

4th May, 2022 (12 Comments)

The Advertising Standards Authority (ASA) has responded to a BT complaint by banning a UK website and TV advert for Virgin Media’s Gig1 Fibre broadband package, which saw the operator promote itself as the “UK’s fastest major broadband provider“, after they failed to include sufficient information to verify their comparisons.

Internet Danger Websites with Scam Ads and Malware

Google Removes Dubious UK Broadband ISP Support Adverts

12th April, 2022 (0 Comments)

Internet search giant Google has removed two adverts, which appeared to offer support services to broadband users on major UK ISPs, after an investigation by Which? claimed that “customers with internet problems [were] being duped” by “dodgy broadband broker adverts” that tried to sell packages on “shady” Supanet (Supatel).