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Articles for Category Tag - Awards

 
uk customer satisfaction index

8th July, 2025 (5 Comments)

The Institute of Customer Service (ICS) has today published their second biannual UK Customer Satisfaction Index for 2025 (July), which reveals that only one mobile and broadband (telecoms) provider made it into their table of the country’s top 50 organisations – Tesco Mobile (9th). But both Virgin Media and Utility Warehouse saw a big improvement.

Comms-Council-UK-Logo

7th July, 2025 (4 Comments)

The Comms Council UK, which represents much of the United Kingdom’s national Unified Communications and Voice-over-Internet-Protocol (VoIP) phone industry, has today released their shortlist of finalists for the organisation’s 17th annual 2025 industry awards event.

ISPA UK ISP Awards Logo 2021

2nd July, 2025 (0 Comments)

The UK Internet Service Providers Association (ISPA) has today added another category to their forthcoming 2025 industry awards event (27th ISPA Awards) – ‘Digital Inclusion Champion for Charities and Communities‘, which will sit alongside their similar ‘Digital Inclusion Champion for Industry‘ category.

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1st place cup broadband award

25th June, 2025 (2 Comments)

Network operator CityFibre, which has already covered 4.3 million UK premises with their new 10Gbps capable full fibre broadband network, has today revealed that – for the 5th consecutive year – they’ve won the Gold Medal Award at this year’s annual Royal Society for the Prevention of Accidents (RoSPA) Awards 2025 event.

Broadband-UK-speed-meter-multiple-colours

21st June, 2025 (1 Comment)

ISPreview has today published our latest biannual study of how the United Kingdom’s broadband download and upload speeds have changed across the fastest nationally available fixed line ISPs, mobile network operators and Starlink (satellite) services since the end of 2024. But this time we’ve made some changes to the structure of our top lists.

Gold Award Trophy Held in Hand 123RF - 166249402

18th June, 2025 (10 Comments)

The annual Broadband Genie 2025 Awards survey has this morning named UK ISP Plusnet as the “Best Broadband Provider” of the year, while a variety of other internet service providers also scooped various other awards across several different categories.

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award golden cup for top broadband isp

6th June, 2025 (5 Comments)

The fourth annual UK Fibre Awards event was held yesterday in London, which saw a number of broadband ISPs and full fibre network builders across several categories pick up awards for their achievements. Some of this year’s winners included Gigaclear for ‘Best Rural Fibre Provider’ and MS3 for ‘Best Overall Fibre Provider’ (they scooped several wins).

consumer satisfaction broadband rating

22nd May, 2025 (4 Comments)

Ofcom has today published their 2025 study of UK broadband, phone and mobile service quality, call waiting times, complaint levels, fault repairs, compensation and install times for the largest providers. For example, TalkTalk attracted the lowest satisfaction for broadband (77%) and Plusnet (BT) secured the highest (91%).

gold best broadband isp award cup

3rd May, 2025 (8 Comments)

The shortlist for the fourth annual UK Fibre Awards event, which is due to take place next month (5th June 2025) at the London Marriott Grosvenor Square Hotel, has recently been released. The event sees various broadband ISPs and full fibre network builders across several categories pick up awards for their achievements.

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woman customer complaints call center vector illustration eps 10

1st May, 2025 (0 Comments)

Ofcom have today published their latest quarterly (Q4 2024) study of UK consumer telecoms complaints, which shames NOW Broadband (NOW TV) and TalkTalk for attracting the most complaints about broadband, while O2 took the most heat for Mobile and Virgin Media was put on the naughty step for Pay TV services.

golden cup broadband and telecoms award

17th April, 2025 (8 Comments)

Consumer magazine Which? has published the results from their latest UK mobile network satisfaction survey, which questioned 4,153 adults in January 2025 about their chosen operators. Overall, Smarty topped the table with a customer satisfaction score of 82%, while Three UK placed last on just 62%.

Broadband-speed-meter

16th April, 2025 (1 Comment)

Network benchmarking firm Opensignal has today published a new report that examines how the UK’s broadband experience varies across speed tiers, with homes on “ultrafast” (300Mbps+) connections enjoying a “smoother and more reliable” service than those on “superfast” (30-300Mbps) ones. ISPs EE, Vodafone and Plusnet topped the performance rankings.

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gold best broadband isp award cup

21st March, 2025 (18 Comments)

Uswitch.com has today named the winners of their annual 2025 Telecoms Awards event, which among things saw UK ISP Plusnet once again being named as the best “National Broadband Provider of the Year“, while YouFibre won the best regional provider award and giffgaff scooped the win for best mobile “Network of the Year“.

Gold Award Trophy Held in Hand 123RF - 166249402

20th March, 2025 (6 Comments)

Consumer magazine Which? has published the results from their latest broadband ISP satisfaction survey, which questioned 4,347 UK adults (Dec 2024 to Jan 2025) about their internet providers. Overall three ISPs were labelled ‘Recommended Providers‘ – Zen Internet, Plusnet and Utility Warehouse, while NOW TV (NOW Broadband) and Virgin Media were ranked at the bottom.

NET CHECK UK Mobile Network Testing Car Outside London Palace

25th February, 2025 (10 Comments)

Mobile operator Vodafone UK has come top in a new network benchmarking study of 4G and 5G (broadband and calls) performance across London, which was conducted by the Berlin-based NET CHECK organisation and saw them score the highest number of ranking points (932.83 out of a possible 1,000 points).

Big Ben, London Westminster Bridge and Houses of Parliament - 123rf

25th February, 2025 (1 Comment)

Network testing and benchmarking firm MedUX has today previewed a new study, which examined the performance and quality of 5G (mobile broadband) networks from EE, O2, Vodafone and Three UK across London. Sadly the results, which also tested 14 other major European cities, put the UK’s capital at the very bottom of the table.

complaints ofcom report isp broadband tv phone mobile

13th February, 2025 (7 Comments)

Ofcom have today published their Q3 2024 study of UK consumer telecoms complaints, which names and shames TalkTalk for attracting the most complaints about broadband, while O2 took the most flak mobile and Virgin Media was put on the naughty step for Pay TV.

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