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Articles for Category Tag - Awards

 
consumer satisfaction broadband rating

7th May, 2021 (2 Comments)

Ofcom has published their 2021 survey of UK broadband ISP and mobile service quality, call waiting times, complaints and install times among the largest providers. Overall TalkTalk attracted the lowest satisfaction for broadband (77%), while Three UK did the same for mobile (86%). Generally, customer service has taken a COVID-19 hit.

consumer complaint uk red triangle warning sign

30th April, 2021 (27 Comments)

Ofcom’s latest Q4 2020 consumer complaints report has today been published, which names and shames Vodafone for attracting the most gripes about fixed broadband and phone in the quarter, while iD Mobile and Three UK jointly did the same for Mobile and Virgin Media came bottom for Pay TV.

woman customer complaints call center vector illustration eps 10

29th April, 2021 (8 Comments)

A new survey from Broadband Genie, which used a special tool to analyse and estimate the consumer stress levels of 344,243 tweets that were aimed at UK mobile operators, claims to have identified those that had the most stressed customers. Apparently, customers of iD Mobile are the most frustrated.

14th April, 2021 (11 Comments)

The latest April 2021 Mobile Network Experience Report from Opensignal has measured the 4G and 5G (mobile broadband) performance of all four primary operators – EE, Vodafone, O2 and Three UK – to determine which delivers the best connectivity. Overall EE leads the pack, but it’s not a clear-cut victory in every category.

8th April, 2021 (11 Comments)

A new report from mobile benchmarking firm RootMetrics has used the data they gathered for their previous H2 2020 study (here) to rank 16 of the United Kingdom’s largest and fastest cities by their average (median) download speed on 4G and 5G networks. Liverpool came top with an aggregate speed of 43.6Mbps.

20th March, 2021 (39 Comments)

Consumer magazine Which? has today published the results from their latest annual 2021 reader survey of broadband ISP satisfaction, which saw Zen Internet come top with a reduced customer satisfaction score of 70% (down from 84%) in an otherwise problematic year, where 69% of respondents suffered connectivity problems.

22nd February, 2021 (12 Comments)

The winners of the annual Uswitch.com Mobile Awards 2021 have today been unveiled, which among other categories saw smaller operators like giffgaff scooping “Network of the Year,” while Asda Mobile were hailed as the “Best Network for Customer Service” and Smarty took home the win for “Best Pay-As-You-Go (PAYG) Network.”

mobile_network_signal_tower_uk_illustration

19th February, 2021 (16 Comments)

Global Wireless Solutions has today published the results of their annual (2021) study of mobile network (4G and 5G) performance (broadband speeds etc.) across 37 UK cities, which concludes that O2 is the “most reliable network” – performing best in 18 of 37 cities, towns, and motorways tested, followed by EE, Vodafone and Three UK.

15th February, 2021 (20 Comments)

The winners of the annual Uswitch.com Awards 2021 have today been unveiled, which among other categories saw UK ISP Plusnet scoop the win for “Broadband Provider of the Year“, while Virgin Media once again grabbed the “Fastest Broadband Provider” crown and BT were named best “TV Provider of the Year.” Read on for the full list.

12th February, 2021 (8 Comments)

French company nPerf has today published the results of their annual crowd-sourced data study into UK mobile broadband (4G, 5G) performance, which finds that EE has unseated rival Vodafone from last year’s top spot and is now named as the best operator across most of the performance categories.

complaints ofcom report isp broadband tv phone mobile

2nd February, 2021 (15 Comments)

Ofcom’s latest Q3 2020 consumer complaints report has just been published, which names UK ISP Vodafone as attracting the most gripes for home broadband, while Plusnet did the same for landline phone, Virgin Mobile were the worst for Mobile services and Virgin Media came bottom for Pay TV.

2nd February, 2021 (9 Comments)

Consumer site Expert Reviews has posted the winners of their annual ‘Best Broadband Awards 2021‘ event, which surveyed their readers in an effort to identify the best UK Internet Service Providers across a range of different categories. But the overall winner, by a comfortable margin, came out as Zen Internet.

uk customer satisfaction index

28th January, 2021 (8 Comments)

The latest biannual UK Customer Satisfaction Index (Jan 2021) from the Institute of Customer Service, which reveals the top 50 organisations for customer service, finds that only one telecoms operator has made it into the latest list – Tesco Mobile, albeit with an improved score and ranking.

20th January, 2021 (17 Comments)

The latest biannual H2 2020 study of mobile network (4G and 5G) performance across the United Kingdom by RootMetrics has found that EE (BT) continues to be the best overall operator. On top of that they also delivered the fastest median (average) broadband download speed of 43Mbps (similar to 42.6Mbps in H1).

14th January, 2021 (6 Comments)

Ofcom and the UK Regulators Network (UKRN), which includes data from CCW, FCA, Ofgem and Ofwat, have today published an updated series of scorecards that are intended to help consumers compare several key performance areas from the largest broadband, mobile, phone, energy, water and financial providers.

SpeedTest broadband fast download

29th December, 2020 (16 Comments)

As usual we’re ending 2020 by taking a quick look back over the year to see how average download and upload speeds have changed across the top national fixed line home broadband ISPs and mobile network operators. Predictably, the rising take-up of faster connections has resulted in a general improvement.

5g_signal_on_top_of_mobile

7th December, 2020 (29 Comments)

Telecoms analyst firm Point Topic has published the results of a new study, which examined how 4G and 5G based mobile broadband speeds compare across the United Kingdom and between different operators. Overall EE appeared to deliver the best speed, but Vodafone or Three UK are close behind.

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