Home » UK ISP News Archive » Article Tag: BT (2619 Posts)
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Articles for Category Tag - BT
4th February, 2020 (6 Comments)
RootMetrics has published their biannual H2 2019 study of mobile network (3G and 4G) performance across the United Kingdom, which once again named EE (BT) as the best overall operator and they also delivered the fastest aggregate median (average) mobile broadband download speed of 36.5Mbps.
3rd February, 2020 (2 Comments)
Broadband ISP and telecoms giant BT Group has today announced that they intend to hire a further 700+ UK apprentices and graduates as part of their September 2020 intake plan, which is down from the 900 that have been added over the past 12 months.
1st February, 2020 (5 Comments)
Customers of broadband ISP BT, specifically those who still make use of their Yahoo! (BTYahoo Mail) based email platform, look set to face another significant migration. Sources have informed ISPreview.co.uk that the provider intends to move away from the trouble prone Yahoo! once and for all, but they’ve kept it very hush hush.
30th January, 2020 (40 Comments)
In a somewhat unsurprising development the Government has again warned UK people that the current “guarantee of free mobile phone roaming” throughout the EU, Iceland, Liechtenstein and Norway “will end” on 1st January 2021, which marks the conclusion of the imminent 11 month Brexit transition period.
30th January, 2020 (30 Comments)
Ofcom has today announced that they intend to toughen their existing Broadband Speed Code of Practice, which among other things requires UK ISPs to supply consumers with a personal estimate of their broadband line speed before buying. Under the new change this estimate will become more accurate, but there’s a catch.
30th January, 2020 (50 Comments)
The BT Group’s results for Q3 2019/20 (financial) have revealed that Openreach has expanded their “ultrafast broadband” ISP network to cover 4.88 million UK premises (up from 4.2m last quarter), which includes 2.156m on FTTP (up from 1.81m) and 2.725m on G.fast (up from 2.42m). But the Gov’s Huawei decision will cost £500m!
30th January, 2020 (4 Comments)
An annual survey conducted by Expert Reviews has named UK ISP Plusnet as the “Overall Winner” of their 2020 Best Broadband Awards, although EE (BT) also picked up an award for “Best Customer Service” and Virgin Media came top for “Best Speed.” Sadly TalkTalk came bottom of the customer service table.
29th January, 2020 (33 Comments)
The days of keeping your broadband router at the end of a contract are over, at least for some. BT has joined a few other ISPs in changing their terms so that customers will now be charged a fee if they wish to keep their router – or YouView TV box – at the end of a contract (unless you stay with the provider or return it).
29th January, 2020 (42 Comments)
Cable ISP Virgin Media UK has criticised BT’s “dubious, unsubstantiated advertising” of their “full fibre” broadband products in the city of Bristol, which via several large billboard promotions warned locals not to “settle for Virgin” and to instead get “more reliable speeds than Virgin M200 and M350” from their FTTP.
29th January, 2020 (7 Comments)
Ofcom has today implemented softer rules to support Openreach’s (BT) IP (VoIP) and FTTP UK migration trials in Salisbury and Mildenhall (here), which aim to test the processes for moving customers off older copper broadband ISP and telephone services. Discounts and a new bulk migration process are part of the changes.
28th January, 2020 (0 Comments)
Ofcom has decided to drop last year’s investigation into whether BT had correctly billed for Excess Construction Charges (ECCs) when providing new UK business lines (Ethernet services etc.). The regulator made their decision in light of the “limited consumer harm” and “proactive steps” that Openreach had taken to address the issue.
28th January, 2020 (8 Comments)
UK ISP BT has today confirmed the completion of their long-running strategy to end the outsourcing of customer support, which previously resulted in related calls being answered in India and the Philippines. Instead 100% of such calls will now be answered in the UK and Ireland, which has completed a year ahead of schedule.
26th January, 2020 (97 Comments)
Network provider Openreach (BT) has announced that 227 new UK locations – 250,000 premises – are being added to the roll-out phase of their 1Gbps capable Fibre-to-the-Premises (FTTP) broadband ISP technology, which this time appears to focus on some of the “harder to reach” villages, market towns and rural areas.
24th January, 2020 (9 Comments)
Ofcom has today published their latest Q3 2019 consumer complaints report, which reveals that UK ISP Vodafone attracted the most gripes for fixed line broadband, home phone and mobile (Pay Monthly) service. Meanwhile Virgin Media took the most flak their Pay TV service.
24th January, 2020 (4 Comments)
BT has kindly agreed to honour the incredibly cheap FTTP and G.fast based “ultrafast broadband” (FTTP / G.fast) packages that were recently sold to a “small number of customers.” Unfortunately the packages had been incorrectly priced due to a “technical error” but those who benefited can still enjoy the savings.
23rd January, 2020 (7 Comments)
The latest biannual UK Customer Satisfaction Index from the Institute of Customer Service, which reveals the top 50 organisations for customer service, finds that the only two telecoms companies to have made it into the top table – mobile operators giffgaff and Tesco Mobile – have improved their ranking.
21st January, 2020 (7 Comments)
Openreach’s (BT) commercial roll-out of a new 1Gbps capable Fibre-to-the-Premises (FTTP) broadband ISP network in Northern Ireland has grown its reach to more than 260,000 premises, which has helped the region to push overall “full fibre” coverage to over 35% (here) and they claim that 40% will be achieved by March 2020.
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