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Articles for Category Tag - BT

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Virgin Media Accounts for 44 Percent of Big UK Broadband ISP Outage Searches UPDATE

2nd September, 2026 (13 Comments)

A new study from DTP Group has analysed monthly UK internet searches relating to broadband outages among the country’s largest ISPs and found that Virgin Media tops the table as the provider most commonly associated with service disruptions, accounting for 44% of searches (i.e. 27,100 searches every month related to Virgin Media outages).

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Feasibility Study on New Subsea Fibre Cable for Shetland Islands Begins

2nd September, 2026 (3 Comments)

The Scottish Government yesterday set out their work plan for the next five years, which among other things initiated a feasibility study to “identify and evaluate potential options” for deploying a new subsea fibre optic cable between mainland Scotland and the Shetland Islands. The goal being to improve broadband and mobile redundancy, as well as performance.

Gigabit Broadband Rollout Contract for Orkney and Shetland to be Awarded Soon

1st September, 2026 (1 Comment)

After a long delay it appears as if the Scottish Government may finally get around to awarding a new gigabit broadband roll-out contract for Orkney & Shetland by the end of 2026. The procurement, which forms part of the UK’s £5bn Project Gigabit scheme, aspires to expand full fibre (FTTP) networks to 13,550 premises in hard-to-reach parts of the remote Northern Isles.

45 Percent of UK Landline Users Confused by Analogue Phone Switch-Off, Survey Claims

26th August, 2026 (21 Comments)

A new OnePoll survey of 2,000 UK adults with a landline telephone at home, commissioned by London-focused alternative broadband ISP CommunityFibre, has claimed that 45% of respondents are still unclear about what the looming switch-off of the country’s ageing analogue telephone network means for them.

TV Broadcasters, Banks and UK Telecoms Providers Unite to Get Everyone Online UPDATE

20th August, 2026 (11 Comments)

Britain’s major banks, charities, TV broadcasters, broadband and mobile providers have today united to back a new report from the Connection Project, which calls for “coordinated action to ensure everyone” can get online and take part in a modern economy. But this is not the first time we’ve seen coordinated action on the subject.

Government Issues UK Mobile Emergency Alert Over Wildfire Risk

14th August, 2026 (49 Comments)

The UK government may have surprised a few people just after 7pm tonight after using the Emergency Alerts service via mobile network operators to send out a national warning about the “very high risk of wildfires nationally“, which advises people across the country to avoid undertaking any activity that could start a fire.

150 Government Funded 4G Mobile Mast Upgrades Now Live Across UK

14th August, 2026 (0 Comments)

The UK Government has published a progress update on their part of the industry-led £1bn Shared Rural Network (SRN) project this morning, which reveals that a total of 150 publicly-funded rural 4G (mobile broadband) mast upgrades have now gone live across the United Kingdom (up from 140 in June 2026).

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Openreach Help Migrate Legacy UK Phone and Broadband Lines Split by Provider

11th August, 2026 (10 Comments)

As the closure of the UK’s old Public Switched Telephone Network (PSTN) and Wholesale Line Rental (WLR) based broadband services draws ever closure to its deadline, Openreach has now launched a new special offer to help migrate customers that split their old broadband and phone lines between different providers.

EE Start Engaging UK Consumer Customers over 2G Mobile Switch Off

8th August, 2026 (27 Comments)

According to ISPreview’s sources, mobile operator EE (BT) appears to be starting the gradual consumer engagement phase of their plan to close down the old 2G network. The move follows last year’s earlier effort to begin engaging their business customers (here) – supporting them to move from 2G to more modern 4G, 5G or Internet of Things (IoT) services.

Ookla H1 2026 Study Names the Fastest Big UK Fixed Broadband Providers

4th August, 2026 (3 Comments)

A new study that collected data from Ookla’s popular Speedtest.net service for benchmarking internet connections has named BT as the fastest of the major UK broadband ISPs, beating out competition from Virgin Media, Vodafone, Sky Broadband, Plusnet (part of the BT Group) and last place sitter TalkTalk.

RootMetrics Awards EE as the BEST UK Mobile Operator in H1 2026 Study

4th August, 2026 (2 Comments)

Mobile benchmarking firm RootMetrics (Ookla) has this morning published their H1 2026 study of UK mobile networks (calls, texts etc.) and mobile broadband (4G, 5G) speeds. The results once again name EE as the best mobile operator after they scooped up the highest scores and fastest data speeds across most categories.

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Openreach Warn 1.5 million UK Analogue Phone Lines Yet to Make Digital Switch

31st July, 2026 (33 Comments)

The latest update from network access provider Openreach (BT) has today warned that homes and businesses only have 6 months left before the old Public Switched Telephone Network (PSTN) is permanently retired on 31st January 2027. As it stands, some 1.5 million UK lines (down from 1.9m in June 2026) are still operating on legacy copper, including roughly 350,000 business premises (the latter group faces disconnection).

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Study Claims 1 Mill Rural UK FTTP Premises At Risk of Openreach’s “uneconomic overbuild”

31st July, 2026 (20 Comments)

Consulting firm Cartesian has released a new report on the state of the UK’s fibre full broadband market, which unsurprisingly highlights how challenging it is for alternative networks (altnet) to create sustainable business models. The study also claims that c.1 million rural FTTP premises could see uneconomic overbuild if Openreach is required to meet a high exchange coverage threshold for copper switchover.

EE, BT and Plusnet to Reintroduce UK Home Broadband Activation Fees

31st July, 2026 (35 Comments)

New customers looking to take a home broadband package from one of BT Group’s retail ISPs, including EE and Plusnet, will from today find that they’ll also need to start paying for a one-off broadband activation fee again. The providers haven’t charged an activation fee for the past few years, partly to help boost take-up (a common practice).

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BDUK Update Figures for Openreach’s Project Gigabit Broadband Contracts

29th July, 2026 (4 Comments)

The Government’s Building Digital UK (BDUK) agency has updated the latest contract values and contracted premises figures for their Project Gigabit broadband roll-out contracts with Openreach (BT), which takes account of recent changes to show that all of the contracts combined are now worth £850m and will bring FTTP to around 358,000 premises.

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Openreach List 112 Next UK Areas for Copper to Full Fibre Switch – Tranche 25

27th July, 2026 (8 Comments)

Openreach (BT) has today published the next batch of 112 exchanges (Tranche 25) – covering 554,918 premises – under their “FTTP Priority Exchange” stop sell programme. This reflects areas where over 75% of premises are able to get full fibre lines and will thus stop selling copper based legacy phone and broadband products (i.e. FTTP becomes the only product option, where available).

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TalkTalk Attract Most UK Complaints for Broadband and Sky Mobile for Mobile in Q1 2026

23rd July, 2026 (2 Comments)

Ofcom has this morning published their latest Q1 2026 study of quarterly UK consumer telecoms and TV complaints, which reports that TalkTalk attracted the most complaints from customers for fixed broadband services, while Sky Mobile came top of the naughty table for Mobile services and EE did the same for Pay TV. But complaint volumes have fallen to their lowest ever level.