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Articles for Category Tag - BT

Study Claims Sky Has Most Confusing UK Broadband Contract of Big ISPs

12th July, 2023 (5 Comments)

A new study by Uswitch, which adopted a Flesch–Kincaid readability test to examine the Terms & Conditions (T&Cs) of all the major UK broadband ISPs, has concluded that Sky Broadband’s terms are the “trickiest” for customers to understand. On the other hand, Plusnet’s terms were found to be the “most straightforward“.

BT Group Confirm UK CEO Philip Jansen to Exit Within 12 Months

10th July, 2023 (30 Comments)

Broadband and phone giant BT Group (inc. Openreach, Plusnet and EE) has this morning announced that the operator’s current CEO, Philip Jansen, is to leave the business “at an appropriate moment over the next 12 months“. Since taking on the role in February 2019, the operator’s share price has fallen from around 230p to 122p.

Broadband ISP Plusnet UK Stops Providing BT Sport TV Service

6th July, 2023 (17 Comments)

As expected (here), UK ISP Plusnet this week confirmed that they’re no longer providing BT Sport as a part of their existing customer home broadband packages, which means you won’t be able to access the service, including the BT Sport App or via a Sky TV set-top-box.

ISP BT Launch UK Business Smart Hub 3 Router and Complete Wi-Fi Plus

6th July, 2023 (21 Comments)

Broadband ISP BT Business has today announced the launch of their new Wi-Fi 6 capable Smart Hub 3 (SH3.1) router and WiFi mesh extender system (Complete Wi-Fi Plus) for small business customers, which follows last month’s soft launch of similar kit for customers of their EE consumer division (here).

Broadband ISP BT to Scrap UK Line Rental Saver Discount

5th July, 2023 (14 Comments)

In an unsurprising move, BT has confirmed that their legacy Line Rental Saver (LRS) discount is to finally be “withdrawn from sale” on 21st July 2023. The service gave a special discount to home broadband customers who separately pre-paid for their phone line rental a year in advance.

Router with wireless network signal by 123rf

Survey Claims 53% of UK Broadband Users Suffer Connection Woes UPDATE

4th July, 2023 (9 Comments)

A new survey of 3,975 UK people who had a contract for a home broadband ISP in December 2022 and January 2023, which was conducted by Which?, has found that 53% have experienced “connection issues” in the past year (e.g. very slow speeds, connection drop-outs etc.) and Sky Broadband were the worst offender.

network cables and fiber optic closeup with keyboard background

Numis Report Warns BT Underplaying the Risk from UK AltNets

3rd July, 2023 (47 Comments)

A new report from investment bank Numis, which was authored by analyst John Karidis, has today reiterated its sell recommendation on BT (inc. Openreach) and warned that the national broadband giant “keeps underplaying the risk” from rival alternative networks to its consumer and business units.

Network map of United Kingdom. Country digital connections map. Technology, internet, network, telecommunication concept. Vector illustration.

2023 H1 – UK Full Fibre Broadband Coverage Rises to 53 Percent

1st July, 2023 (15 Comments)

The latest biannual summary of UK fixed broadband coverage for H1 2023 has found that “full fibre” (FTTP) ISP networks have surged to reach 52.77% of premises (up from 45.13% in H2 2022) and 76.22% are within reach of “gigabit” speeds (up from 72.66%). Read on for details of England, Wales, Scotland and N.Ireland.

UK Disappoints in Global Comparison of 5G Mobile Broadband Speeds

1st July, 2023 (25 Comments)

Benchmarking firm Opensignal, which specialises in testing the performance of mobile networks, has published new research that reveals how the UK compares with the rest of the world for 5G based mobile broadband speeds (downloads and uploads) and availability. Suffice to say, we sit at the wrong end of the table.

BT Reveal Cause of 999 Emergency UK Call Handling Outage

30th June, 2023 (25 Comments)

Broadband and telecoms giant BT has revealed that last Sunday’s outage and disruption to their 999 emergency services number, which resulted in 11,470 unique emergency calls being “unsuccessfully connected“, was caused by a “complex software issue” that had never previously been seen through their testing regime.

UK 5G vs 4G Mobile Broadband Speeds at Different Times of Day

30th June, 2023 (16 Comments)

Mobile benchmarking firm Opensignal has produced an interesting insight into how download speeds on 4G and 5G networks – across operators including EE (BT), Vodafone, O2 (VMO2) and Three UK – compare, both generally and at different times of the day.

Ofcom UK Launches Investigation into BT’s Weekend 999 Failure

28th June, 2023 (3 Comments)

As expected, Ofcom has today formally launched an investigation into telecoms giant BT, which follows the significant UK-wide disruption to emergency call services that occurred as a result of a fault on their 999 service during Sunday 25th June 2023.

Confusion as UK Lyca Mobile Users Swap from O2 to EE MVNO UPDATE

27th June, 2023 (76 Comments)

Customers of UK mobile operator Lyca Mobile, which until now has long held a Mobile Virtual Network Operator (MVNO) agreement to harness O2’s (VMO2) national network, have over the past few days begun informing ISPreview that their service has been stealthily switched to an EE based platform.

Ofcom Cautions BT in New Report on Openreach’s Independence

27th June, 2023 (26 Comments)

Ofcom has published their annual 2023 monitoring report into Openreach’s independence from BT, which found that the commitments made by the operator “have generally proved to be successful“. But the regulator warns against complacency and cautions BT’s CEO, Philip Jansen, against repeating some of his recent remarks.

BT UK Allegedly Preps Pay TV Rebrand to EE TV with Free Multi-Room

27th June, 2023 (11 Comments)

Credible sources have informed ISPreview that broadband ISP and mobile operator EE, as part of BT’s ongoing work to turn the provider into their “flagship brand for our consumer customers” (here), are allegedly preparing to rebrand the BT TV service to EE TV and re-launch it alongside free multi-room support, while also adding YouTube.

Top Fastest UK Mobile and Home Broadband ISPs for H1 2023

24th June, 2023 (22 Comments)

We take a quick look back to see how the average UK broadband download and upload speeds have changed across the fastest nationally available fixed line ISPs and mobile operators over the past six months. Suffice to say, the growing coverage of gigabit-capable fixed line and 5G networks continues to push performance.

Openreach Updates on Pilot for National UK Exchange Closures

23rd June, 2023 (41 Comments)

Network access provider Openreach (BT) has published a new industry consultation that sets out, in more detail, how they’re proposing to close the first 103 of their “priority exchanges” by 2030 (pilot phase). But eventually the plan is to shut 4,500 exchanges across the UK, which will impact various broadband, PIA and Ethernet services.