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Articles for Category Tag - BT

BT and EE Adopt Hiya AI-based Customer Call Protection Service

24th January, 2023 (7 Comments)

Customers of UK broadband ISP BT (including EE) look set to benefit from improved protection against SPAM and fraud calls, which reflects the fact that they’ve just become the first major telecoms provider in the country to adopt Hiya’s AI-based voice security solutions – Hiya Protect – in conjunction with Ericsson.

Ofcom Probes UK ISP BT Over Clarity of Customer Contract Info.

23rd January, 2023 (14 Comments)

The UK telecoms and media regulator, Ofcom, has this morning opened an investigation into broadband ISP and telecoms giant BT (including subsidiaries EE and Plusnet), which focuses upon their compliance with its obligation to provide customers with clear and simple contract information before they sign up to a new deal.

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Openreach Add 51 UK Areas for Copper Phone to Fibre Switch – Tranche 11

19th January, 2023 (34 Comments)

Openreach (BT) has today announced the addition of a further 51 UK exchanges under ‘Tranche 11‘ of their project to move away from copper-based analogue phone (PSTN / WLR etc.) services and on to a new all-IP network, which can also occur once over 75% of premises in each area are able to get FTTP broadband.

Cityfibre Show Cost Savings of Taking its UK FTTP Broadband Network

19th January, 2023 (36 Comments)

A new study from CityFibre, which is building a 10Gbps capable full fibre (FTTP) network across the UK, has claimed that consumers switching to entry-level broadband plans from ISPs on their network could save as much as £119 in 12 months (rising up to £458 for those requiring 1Gbps speeds). Plus, you can now get an extra £50 discount.

UK ISP BT and EE Set Out Approach to Annual Broadband Price Hikes

18th January, 2023 (29 Comments)

BT’s consumer division (inc. EE and Plusnet) has today set out their approach to this year’s annual price hikes, which will see them increase their broadband, phone and other prices by the contracted CPI of 10.5% plus 3.9% – for a total of 14.4% – for the “majority” of their customers from 31st March. But there are exceptions.

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Jan 2023 Inflation Figures Confirm Huge UK Broadband Price Hikes UPDATE

18th January, 2023 (17 Comments)

Most of the major UK broadband ISPs can now confirm how much their annual price hikes will be after the Office of National Statistics (ONS) published their latest UK inflation figures, which saw the Consumer Price Index (CPI) hit 10.5% (up from 5.4% in Jan 2022) and the Retail Price Index (RPI) reach 13.4% (up from 7.5%).

Broadband ISP Plusnet UK Predicted to Remove BT Sport Add-on

18th January, 2023 (17 Comments)

Credible sources have informed ISPreview.co.uk that customers of UK broadband ISP Plusnet (part of the BT Group) may soon lose the ability to directly add BT Sport TV to their service (this currently costs from an extra £17.15 a month), with the feature allegedly due to then be closed by June 2023.

Ofcom UK Removes FAX Service Obligation from BT and KCOM

13th January, 2023 (12 Comments)

As expected, Ofcom has today confirmed that the requirement for certain UK telecoms operators to provide “outdated” FAX (facsimile) services under their legally-binding Universal Service Obligation (USO), which only applies to BT and KCOM, has officially been removed.

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EE and BT UK Report Surge in Boxing Day Fixed Broadband Traffic

12th January, 2023 (4 Comments)

Information supplied by BT has revealed that customers on their core fixed broadband ISP network (including Consumer, Enterprise and EE) consumed a total of 141PB (PetaBytes) of internet data on Boxing Day 2022, which is up by 17.5% from 120PB on the same day in 2021.

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BT and EE UK Trial New Smart Hub Router and WiFi Mesh Kit UPDATE3

9th January, 2023 (22 Comments)

Broadband ISPs BT and EE have sent out a new invite to registered trialists that asks them to help trial “our latest Smart Hub [router] and Wi-Fi [mesh] extenders” for free (including the broadband service itself). But unusually, they’re also asking the trialists to invite people who they know that aren’t yet customers.

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New Year Winter Sales Begin at UK ISPs Sky Broadband and BT

6th January, 2023 (0 Comments)

A number of broadband ISPs and mobile operators are kicking off special January sales today, such as BT with its offer of 6 months half-price broadband and Sky Broadband’s general package discounts. We’ve summarised both of these below in a bit more detail.

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2022 H2 – UK Full Fibre Broadband Cover Rockets to 45 Percent

4th January, 2023 (19 Comments)

The latest independent biannual summary of UK broadband coverage for H2 2022 has estimated that “full fibre” (FTTP) ISP network rollouts have surged to reach 45.13% of premises (up from 37.61% in H1 2022) and 72.66% are within reach of “gigabit” speeds (up from 69.24%). Read on for details of England, Wales, Scotland and N.Ireland.

BT Prep Consumer EE Rebrand and SmartHub 3 Router for Spring 2023

3rd January, 2023 (56 Comments)

Sources have informed ISPreview that UK broadband ISP BT will trigger the next phase of their plan to turn EE into their “flagship brand for consumer customers” around the February to April 2023 period, which among other things may see their new Smart Hub 3 (SH3) router launch first as an EE (not BT) product.

2023 New Year Honours for Members of BT and TalkTalk’s Team

30th December, 2022 (18 Comments)

The UK Government is in the process of publishing the King’s New Year Honours List for 2023, which sees Brendan Dick, the former Director of BT in Scotland (2006-18) and former Chair of Openreach’s Scotland Board (2018-21), picking up an OBE for services to telecommunications in Scotland. But he’s not alone.

Price Hikes in UK Telecoms and Broadband

Broadband Consumers Brace for Massive 2023 UK Price Hikes

28th December, 2022 (49 Comments)

As if 2022 wasn’t already devastating enough for the UK cost-of-living, the annual price hikes season is about to hit again for customers of the largest broadband ISPs and mobile operators, which for the second year running is expected to be driven by another huge increase in inflation. Expect hikes of around 14% or more.

2022 vs 2021 Top Fastest UK Mobile and Home Broadband ISPs

27th December, 2022 (20 Comments)

As another year passes, ISPreview.co.uk has taken a look back over the past 12 months to see how the average UK broadband download and upload speeds have changed across the fastest nationally available fixed line ISPs, mobile operators and Starlink (satellite provider). Suffice to say, there’s been a huge performance jump between 2021 and 2022.

Scotland’s R100 Fibre Broadband Build Won’t Finish Until 2028

26th December, 2022 (35 Comments)

A new Freedom-of-Information (FoI) request has revealed that the Scottish Government‘s £600m Reaching 100% (R100) project with Openreach (BT), which is extending fixed “superfast broadband” (30Mbps+) across rural parts of the country (predominantly via FTTP), is now not expected to reach full completion until March 2028.