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Articles for Category Tag - EE

Broadband ISP Plusnet Confirm Closure Date of UK Mobile Service

2nd June, 2024 (14 Comments)

Budget UK ISP Plusnet, which is typically positioned as BT’s low-cost division for basic internet access services, has now confirmed that their own-brand of EE powered Pay Monthly SIM-Only Mobile plans will finally be closing “throughout” this month (June 2024). Customers must transfer before their accounts are closed to avoid losing their service and number.

PAC Warn Pace of Rural UK 4G Mobile Rollout Project is Unsustainable

29th May, 2024 (4 Comments)

The Public Accounts Committee (PAC), which is responsible for overseeing UK government expenditures to ensure they are effective, has warned that the current build pace of the £1bn industry-led Shared Rural Network project (i.e. extending 4G mobile (broadband) coverage to 95% of the UK by the end of 2025) “may not be sustainable“.

Ofcom Fines BT £2.8m Over UK Customer Contract Info Failings UPDATE

22nd May, 2024 (13 Comments)

The UK telecoms, internet and media regulator, Ofcom, has today hit broadband ISP BT (including subsidiaries EE and Plusnet) with a fine of £2.8 million, which occurred after their investigation found the operator had “failed to provide” 1.1 million customers with clear and simple contract information before signing up to a new deal.

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Streetwave Rank 20 London Boroughs by Level of Good Mobile Cover

21st May, 2024 (0 Comments)

Mobile network analyst firm Streetwave has today published a new study that attempts to rank 20 of London’s Boroughs based on the level of “Good Mobile Coverage” they receive from the UK’s mobile network operators. Overall, Southwark had the highest average levels of Good Coverage (76.3%), while Barnet had the lowest (48%).

EE UK Running FTTP Broadband WiFi Hub Enhancement Trial

18th May, 2024 (11 Comments)

Sources have informed ISPreview that broadband ISP EE (BT) appears to have started inviting customers, specifically only those on one of their Fibre-to-the-Premises (FTTP) products, to take part in a new “Hub Enhancement Trial“. This is testing “new technology that’s designed to provide a coverage boost/enhanced Wi-Fi experience in the home“.

BT Group Grows FTTP to 13.81m UK Premises as Openreach Picked for Project Gigabit

16th May, 2024 (13 Comments)

The latest BT Group H2 FY24 results to March 2024 reveal that Openreach’s UK full fibre (FTTP) broadband ISP network added 1 million premises to their coverage in the quarter to cover 13.812m, while EE’s 5G mobile covers 75% of the population (up from 72% in H1), the PSTN (analogue phone) migration won’t complete until Jan 2027 and Openreach is named “preferred bidder” for Type C Project Gigabit contracts.

Opensignal Examines the Impact of Virgin Media UK Going Wholesale

15th May, 2024 (12 Comments)

Network benchmarking firm Opensignal has published a new report that attempts to analyse the “user experience” impact of Virgin Media’s (VMO2) decision to open up their existing fixed broadband ISP network to wholesale (here) via a new business (NetCo), which is expected to be introduced during the second half of 2025.

4G Mobile Cover Extended to More of the UK London Underground

14th May, 2024 (2 Comments)

Mobile network operators can now deploy 4G and 5G (mobile broadband) connectivity across more stations and tube lines on the London Underground, which comes after the ongoing network roll-out was extended to include Paddington, Whitechapel, Canary Wharf and Woolwich on the Elizabeth line.

Customers of 1p Mobile Suffering Network Connectivity Problems UPDATE2

14th May, 2024 (34 Comments)

Several thousand of 1p Mobile’s customers in the UK are currently suffering from network connectivity problems, which appears to have started yesterday morning and remains ongoing today. At the same time, the operator’s website reports that they’re also having “issues with our customer service telephone system” (probably due to high demand).

1p Mobile UK Offers 500GB Data SIM for GBP25 Per Month

13th May, 2024 (14 Comments)

Several of our readers have spotted that mobile operator 1p Mobile are stealthily offering a 500GB data (4G / 5G mobile broadband) SIM with unlimited UK calls and texts, which doesn’t appear alongside their main plans but costs just £25 per month on a regular rolling monthly term.

BT, TalkTalk, Virgin Media and Vodafone on UK Router Security and Upgrades

13th May, 2024 (31 Comments)

Last week we covered how Sky Broadband was responding to the UK government’s new internet and network security laws, which among other things prompted them to launch a new router upgrade scheme and be more transparent with customers about the state of security updates for their existing network kit. Since then, we’ve asked the other major ISPs how they plan to respond.

EE UK Says No TV for 1.6Gbps Broadband Users Until Later in 2024

5th May, 2024 (14 Comments)

New customers and those migrating from BT, who may be looking to upgrade to broadband ISP EE’s top 1.6Gbps speed Fibre-to-the-Premises (FTTP) plans, may sadly have to keep waiting until later this year. But only if they also intend on bundling it in with the provider’s Pay TV products.

Government Reject Calls by UK Mobile Operators for 4G SRN Delay

23rd April, 2024 (5 Comments)

The CEO of the Government’s Building Digital UK (BDUK) agency, Dean Creamer, has told MPs on the Public Accounts Committee (PAC) that officials have rejected a request from several mobile operators to delay completion of the 4G roll-out for Partial Not-Spot (PNS) areas under the £1bn Shared Rural Network (SRN) project by 18-months.

Scottish Government Complete £28.75m 4G Mobile Infill Programme

22nd April, 2024 (0 Comments)

The Scottish Government’s (SG) £28.75m 4G Infill Programme (S4GI), which has spent the past few years improving rural mobile voice and data (broadband) coverage by building new masts in rural parts of Scotland, has officially updated to announce that “mast build and 4G activation within the programme has been completed.“

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Tesco Named Best UK Mobile Operator in Which? 2024 Survey

20th April, 2024 (32 Comments)

Consumer magazine Which? has published the results of their latest 2024 consumer survey of UK mobile operators, which revealed the best and worst providers. Overall the four primary operators (O2, EE, Vodafone and Three UK) came at or near the bottom of the table, while Tesco Mobile attracted the highest customer score.

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Ofcom Sees Virgin Media Attract Most UK Broadband Gripes in Q4 2023 UPDATE

17th April, 2024 (15 Comments)

Ofcom has published their latest study of UK consumer complaints for Q4 2023, which once again names Virgin Media as the worst for attracting the most gripes about fixed broadband, landline phone and pay TV services. Meanwhile, O2, which is part of the same company, attracted the most complaints for Pay Monthly Mobile services.

ISP BT and EE Introduce New UK Pricing Policy for Customers

10th April, 2024 (38 Comments)

Broadband, TV, phone and mobile provider BT (inc. EE) has today introduced their new “clear and simple” pricing policy, which sees them move away from % figures and CPI (inflation)-linked changes for their monthly plans in order to “provide certainty for our customers on exactly what their price change will be, and when“.