Home » UK ISP News Archive » Article Tag: EE (1429 Posts)

Articles for Category Tag - EE

woman customer complaints call center vector illustration eps 10

Ofcom Name Shell Energy as UK ISP with Most Complaints in Q2 2022

18th October, 2022 (6 Comments)

Ofcom’s latest Q2 2022 survey of UK consumer complaints has named ISP Shell Energy as attracting the most moans for both fixed line broadband and landline phone services, while BT (BTMobile) did the same for Pay Monthly mobile services and Virgin Media (VMO2) were on the naughty step for Pay TV.

ISP Plusnet UK to Close Down John Lewis Broadband Division UPDATE

4th October, 2022 (25 Comments)

Budget UK ISP Plusnet, which is part of the wider BT Group, has announced that from today it will no longer be providing managed broadband and phone services to new residential customers under the John Lewis brand and the service will eventually close.

Ofcom Investigates EE UK Over Clarity of Contract Information UPDATE

4th October, 2022 (16 Comments)

The UK telecoms and media regulator, Ofcom, has today opened a new investigation into mobile and broadband provider EE, which relates to a concern that the operator may have “failed to comply” with rules that require them to provide new customers with clear and simple contract information before they sign-up to a new deal.

Ookla Sees AltNets Creeping Up on Big UK Broadband ISPs

3rd October, 2022 (5 Comments)

The latest data from Ookla, which operates the popular Speedtest.net website, is beginning to show the sort of impact that the new generation of alternative full fibre broadband networks (AltNets) are having across the UK. But for now, the seven largest ISPs still dominate the country’s fixed broadband market.

Opensignal Name UK Best 4G and 5G Mobile Networks in Q3 2022

28th September, 2022 (21 Comments)

Opensignal has published their biannual September 2022 Mobile Network Experience Report, which measures the 4G and 5G (mobile broadband) services of all four primary network operators – EE, Vodafone, O2 and Three UK – to determine which delivers the best performance. Both EE and Three UK picked up most of the wins.

EE Offers Free Independent Debt Advice to UK Customers

27th September, 2022 (5 Comments)

Broadband ISP and mobile operator EE has today announced that they’ve teamed up with the Money Adviser Network to offer customers free, independent debt advice through referrals from customer service advisors. Nearly 3,000 customers are said to have so far benefitted from the service since its rollout in June 2022.

Three UK Add New ZYXEL 5G Hub for Unlimited Home Broadband

24th September, 2022 (36 Comments)

Customers of mobile operator Three UK, specifically those looking to adopt their 5G unlimited Home Broadband packages (£20 per month – first 6 months at £10), may like to know that they’re no longer shipping it with a ZTE based router and have instead replaced it with the Zyxel NR5103E. But getting 5G to work is another matter.

speed broadband meter on grey background uk by 123rf

Ofcom UK Confirm Small Bundles Tweak to Broadband Speed Code

21st September, 2022 (11 Comments)

Ofcom has confirmed that they will update their 2019 voluntary Code of Practice for Broadband ISP Speeds, which among other things will extend the current “Right to Exit” (i.e. when an ISP fails to correct a speed problem) so that it applies to more aspects of a service bundle. The changes will go live on 21st December 2022.

EE Extend 5G Mobile Broadband Cover to 14 New UK Areas

7th September, 2022 (14 Comments)

Mobile operator EE (BT) has today announced the next phase of its effort to rollout their ultrafast 5G based network across the United Kingdom, which among other changes, will extend its network across 14 further towns and cities. Interestingly, they’re also deploying the existing 2100MHz band for 5G in 14 different locations.

BT Boss Says Future of Low Cost UK ISP Plusnet is Under Review

6th September, 2022 (61 Comments)

The CEO of BT’s Consumer division, Marc Allera, has revealed that the future of their low-cost phone and broadband ISP sub-brand, Plusnet, is under assessment. The move is understood to form part of their ongoing work to turn EE – over time – into their “flagship brand for our consumer customers“.

Mobile Operator Tries to Hide UK Mobile Mast.. As a Toilet Brush?

6th September, 2022 (24 Comments)

Sometimes when you try particularly hard to hide something big, you end up making it even more obvious – this seems to be what happened after EE and Three UK attempted to hide a new 25-metre mobile mast in the town of South Queensferry by making it look like a tree. But it ended up looking like a giant toilet brush instead.

UK Mobile Operators Gift Free Calls to Pakistan After Floods

3rd September, 2022 (2 Comments)

Mobile operators and some broadband ISPs including Vodafone, BT, EE, Plusnet, iD Mobile, O2 and Virgin Media have in the last week responded, separately, to the massive floods in Pakistan by giving their UK customers free calls to the country and roaming.

Mobile Operators Seek More Engagement with UK Councils

24th August, 2022 (9 Comments)

The Mobile UK trade body, which represents Three UK, EE (BT), O2 (VMO2) and Vodafone, has published a new report that highlight how mobile connectivity can help councils overcome the challenges of delivering adult social care. But it’s also pushing for rates relief and easier planning approvals on new masts etc.

BT Take Virgin Media O2 to Court Over UK Mobile Migrations

24th August, 2022 (24 Comments)

BT has launched a High Court case against Virgin Media (VMO2), which it accuses of having migrated customers away from their EE based Mobile Virtual Network Operator (MVNO) platform (Virgin Mobile) before an agreement had been concluded. The broadband ISP and mobile giant is reportedly seeking £24.6m in compensation.

Internet Danger Websites with Scam Ads and Malware

AI Firewall Helps EE UK Block 1 Million International Scam Calls a Day

18th August, 2022 (4 Comments)

Mobile operator EE – including broadband ISPs BT and Plusnet – have today revealed that they’ve blocked 11 million international scam calls since July, with the rate rising to 1 million a day. This comes after they launched a new AI powered firewall to filter out callers from international locations posing to be from UK-based numbers for legitimacy.

EE UK Launch New 4G and 5G Pay Monthly Mobile Plans and WiFi Boost

17th August, 2022 (47 Comments)

Mobile operator EE (BT) has today launched a refreshed range of Pay Monthly ‘Essentials‘, ‘All Rounder‘ and ‘Full Works‘ mobile plans for SIM-Only, handset bundles and connected device customers, which add various new features (e.g. a WiFi Coverage Boost, the Apple One subscription plan and a Multi-Line SIM discount etc.).

Ofcom Must Improve Protection Measures for EU Mobile Roaming

8th August, 2022 (31 Comments)

A new MSE report has called on Ofcom to improve consumer protection measures for mobile roaming when within the EU, which follows after the organisation’s research highlighted that consumers are still at risk of being caught out by unexpected roaming costs. But operators aren’t helping by adopting different definitions of a “day“.