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Articles for Category Tag - EE

Giffgaff and Tesco Mobile in Top 30 UK Customer Satisfaction Index

23rd January, 2020 (7 Comments)

The latest biannual UK Customer Satisfaction Index from the Institute of Customer Service, which reveals the top 50 organisations for customer service, finds that the only two telecoms companies to have made it into the top table – mobile operators giffgaff and Tesco Mobile – have improved their ranking.

BT Defends Cost Proposals for Sharing Rural UK Mobile Sites

18th January, 2020 (19 Comments)

Last year’s £1bn Shared Rural Network (SRN) agreement between BT (EE), Vodafone, Three UK and O2, which will see the operators working together in order to extend geographic 4G mobile (mobile broadband) coverage to 95% of the UK by 2025, was just the start of what could be a tricky period of implementation.

EE and Vodafone Come Top of New 2020 UK Mobile Benchmark

14th January, 2020 (8 Comments)

Mobile operators EE and Vodafone have today come top in umlaut‘s (formerly P3) annual 2019 UK Mobile Network Test, which used a range of different benchmarks to test 3G and 4G (voice and data / broadband) services across 21 cities, 29 towns and along 10,700km of major roads.

SHOCK – Councils Find UK Mobile Coverage Estimates Unreliable

10th January, 2020 (22 Comments)

The Local Government Association, which represents hundreds of councils across England and Wales, has finally figured out what almost everybody else has known for years, that those mobile network coverage (3G, 4G, 5G etc.) checkers – usually run by operators – are not a particularly reliable gauge of signal quality.

Ofcom Scorecards Help Compare Big Mobile and Broadband ISPs

9th January, 2020 (1 Comment)

The national communications regulator, Ofcom, has today partnered with the UK Regulators Network (UKRN) to publish a series of new scorecards that are intended to help customers compare several key areas from the largest broadband ISPs, mobile and phone providers. But what of smaller providers? Forget about it.

Magdalene to Help EE and Three UK Deliver New Mobile Sites

9th January, 2020 (6 Comments)

Infrastructure firm Magdalene (part of M Group Services) has signed a new 5 year deal to help develop and upgrade 4G / 5G mobile sites (e.g. Masts) for Mobile Broadband Network Ltd (MBNL), which is the Joint Venture between Three UK and EE (BT) that is responsible for the management and deployment of their shared sites.

A Quick Snapshot of EE UK’s Mobile Christmas Internet Traffic

31st December, 2019 (1 Comment)

The CEO of BT’s Consumer divisions (BT, EE and Plusnet), Marc Allera, has posted a limited look at anonymised internet data traffic across EE’s mobile broadband network during Christmas Day and Boxing Day, which mainly focuses upon the key impacts for social media and video streaming usage.

2019 vs 2015 Netflix UK Video Streaming Broadband ISP Speed Index

30th December, 2019 (15 Comments)

It’s that time of the year again when we take a look back to see how video streaming speeds by different broadband ISPs have changed for UK users of Netflix’s popular internet movie and TV service, which this year adds the impact from Vodafone’s fixed line service and oddly splits TalkTalk’s “fibre” and “DSL” connections.

Young black woman sitting inside the underground on the mobile phone

EE UK Joins 4G Mobile Pilot on the London Underground Network

23rd December, 2019 (16 Comments)

As expected EE (BT) has today announced that they will next year be joining O2, Vodafone and Transport for London (TfL) to help pilot a new 4G (mobile broadband and voice) network through tunnels and at station platforms on the London Underground (tube trains).

EE’s Ultrafast 5G Mobile Network Goes Live in 6 New UK Cities

18th December, 2019 (5 Comments)

Mobile operator EE (BT) has today announced that their new 5G ultrafast mobile broadband network, which began its rollout across the United Kingdom in May 2019 (here), has today switched-on a further six cities including Hull, Leeds, Newcastle, Nottingham, Sheffield and Sunderland.

Black Friday – EE UK Discount Home Broadband and Phone Prices

26th November, 2019 (20 Comments)

New customers of EE’s fixed line home broadband and phone (ADSL, FTTC and G.fast) packages may like to know that the ISP has dropped their monthly prices in time for Black Friday, which reduces all of their upfront setup fees to free and knocks a few extra pounds off their previous best monthly rentals.

EE Switch-On Ultrafast 5G Mobile in 14 New UK Cities and Towns

19th November, 2019 (24 Comments)

Mobile operator EE (BT) has today announced that their new 5G ultrafast mobile broadband network, which started its rollout in May 2019 (here), has now gone live in a further 14 UK cities and towns. Some of the biggest locations include Liverpool, Glasgow, Guildford, Maidstone, Watford and Wolverhampton.

consumer complaint uk red triangle warning sign

Vodafone UK Top Naughty List for Q2 2019 Broadband Gripes

19th November, 2019 (7 Comments)

The latest Q2 2019 consumer complaints report from Ofcom has confirmed that UK ISP Vodafone attracted the most moans for fixed line broadband, while Plusnet were the worst for landline phone and Virgin Media did the same for both Mobile and Pay TV. On the flip side Sky Broadband generated the fewest gripes.

speed broadband meter on grey background uk

450% Faster – Ookla Reveals UK 5G Mobile Broadband Speeds

19th November, 2019 (28 Comments)

New data from internet speed testing giant Ookla (Speedtest.net) has shown how well early 5G mobile networks – including EE (BT), Vodafone and O2 – are performing across England, Scotland, Wales and N.Ireland. Overall the new mobile broadband tech is more than 450% faster than older ones, albeit not as impressive for uploads.

RootMetrics Show UK 5G Mobile Broadband Speeds in London UPDATE

19th November, 2019 (0 Comments)

RootMetrics has just published their third report into the tentative early availability and mobile broadband performance of UK 5G Mobile networks, which this time focuses upon the UK capital city of London. As before EE came top for both average download speeds (149.2Mbps) and network availability (60.6%).

GWS Benchmarks UK 5G Mobile Broadband Speeds in London

14th November, 2019 (13 Comments)

A new report from Global Wireless Solutions has benchmarked the 5G mobile performance of EE, Vodafone and O2 UK’s networks in London, which overall found that they were delivering download throughputs some 3-4x faster than 4G, although the latency times of 35-40ms weren’t much better than 4G and a far cry from the sub-10ms goal.

BT Halo is Live – Converged Unlimited 5G and Fixed Broadband

8th November, 2019 (11 Comments)

Customers of UK ISP BT (EE) can from today adopt the provider’s new converged “Halo” and “No Limits” plans, which aims to seamlessly bring together both their 5G mobile and fixed line home broadband (FTTC, FTTP, G.fast) networks. Existing 5G customers with BT Plus plans will be automatically upgraded to benefit from Halo.