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Articles for Category Tag - EE

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Study Examines Patchy UK Mobile Coverage on the South West Mainline

18th April, 2025 (12 Comments)

Network analyst firm Streetwave has conducted an anecdotal study of UK mobile coverage (4G, 5G etc.) and mobile broadband speeds along the South West Mainline – as operated by South Western Railway (SWR). This found that customers connected via mobile operator EE received the best coverage, while O2 were the weakest.

Which? Awards the Best and Worst UK Mobile Operators for H1 2025

17th April, 2025 (8 Comments)

Consumer magazine Which? has published the results from their latest UK mobile network satisfaction survey, which questioned 4,153 adults in January 2025 about their chosen operators. Overall, Smarty topped the table with a customer satisfaction score of 82%, while Three UK placed last on just 62%.

EE UK Launch Tech Drops – Giving Big Discounts on Modern Technology

16th April, 2025 (10 Comments)

Mobile operator and broadband ISP EE has updated their online “Tech Store“, which sells a mix of extra services and gadgets (e.g. TVs, games consoles, laptops etc.), to introduced “Tech Drops“. This is a new monthly scheme that sees their store “offer a huge saving on a limited amount of stock of the hottest tech“, purchased via their App on a “first-come-first-serve basis“.

Opensignal Find Ultrafast UK Broadband ISPs More Reliable vs Superfast Ones

16th April, 2025 (1 Comment)

Network benchmarking firm Opensignal has today published a new report that examines how the UK’s broadband experience varies across speed tiers, with homes on “ultrafast” (300Mbps+) connections enjoying a “smoother and more reliable” service than those on “superfast” (30-300Mbps) ones. ISPs EE, Vodafone and Plusnet topped the performance rankings.

EE and BT to Raise Price of UK Social Broadband Tariffs After Earlier Denial

16th April, 2025 (19 Comments)

Broadband ISP BT (EE) has this morning caused a degree of surprise by appearing to reverse last week’s denial (here) and announcing a price increase of £1 per month across their low-cost home broadband social tariffs for those on state benefits (Home Essentials). The provider had previously indicated to ISPreview that no such price increases would be introduced in 2025.

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ASA Ban Vodafone UK Ad Over Misleading “The Nation’s Network” Claim

16th April, 2025 (3 Comments)

The Advertising Standards Authority (ASA) has banned an advert on UK mobile and broadband operator Vodafone’s website. This occured after EE complained that its claim of being “The Nation’s Network” was an “implied comparative superiority claim“, which was ultimately deemed to be “misleading“.

BT Corrects Embarrassing Error on UK Social Broadband Tariffs Page UPDATE3

10th April, 2025 (7 Comments)

This morning we reported on how ISP BT (EE) had updated their website to change their low-cost home broadband social tariffs for those on state benefits (Home Essentials). The changes saw the removal of their £15 per month 36Mbps “fibre” plan for those with “no income” on 1st May 2025 and some price rises. But BT has now reversed this, saying they were “changed in error“.

FarrPoint Orkney 4G Mobile Coverage by EE

FarrPoint Study 4G Mobile Network Performance on Orkney in Scotland

9th April, 2025 (1 Comment)

Consultancy firm FarrPoint has today published the results of a new study, which saw them working with the Orkney Islands Council to investigate 4G mobile coverage and network performance (mobile broadband) across Orkney. Vodafone and O2 were found to have the best coverage in the main areas surveyed, while Three UK and EE have the “worse coverage overall“.

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New Map Shows Broadband and Mobile Related Streetworks in England

9th April, 2025 (8 Comments)

A useful new interactive map has today been published by Thinkbroadband, which rather handily provides a visual overview of broadband related roadworks across the whole of England and thus helps to see who is building near to your home. Plans are also afoot to expand the map’s coverage beyond England.

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Operators Dispute Ofcom’s Proposed UK Corrections to Mobile Spectrum Fees

8th April, 2025 (5 Comments)

Mobile networks operators including EE (BT), O2 (Virgin Media), Vodafone and Three UK have warned that Ofcom’s proposals to change the cost of Annual Licence Fees (ALF) in the 900MHz, 1800MHz and 2100MHz radio spectrum bands – used to support 2G, 3G and 4G mobile (mobile broadband) services – still do not reflect reality.

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Mobile Operator Spusu UK Enables VoLTE Calling for Google Pixel

7th April, 2025 (9 Comments)

SIM-Only UK mobile provider spusu, which holds a virtual operator (MVNO) agreement via BTWholesale to harness EE’s national 4G and 5G network, has today confirmed that they’ve finally resolved calling problems (here) on Google’s popular Pixel Smartphones by enabling Voice over Long-Term Evolution (VoLTE) calling support.

Councils Streetwave is Mapping in the UK

Streetwave Data Casts Doubt on Ofcom’s 4G UK Mobile Coverage Claims UPDATE

2nd April, 2025 (10 Comments)

Network analyst firm Streetwave, which is harnessing bin lorries to map the coverage and performance of 4G and 5G mobile (broadband) networks across 113 UK councils, has said its data “calls into question” Ofcom’s claim that 88-89% of the UK’s landmass (geographic coverage) can access a 4G network if you look across all operators.

UK Mobile Operators Attempt to Dismiss GBP3.3bn Overcharging Case

1st April, 2025 (14 Comments)

Mobile operators including EE (BT), Vodafone, Three UK and O2 (Virgin Media) yesterday attempted to dismiss a class action claim worth “at least” £3.285bn. The case, brought by consumer rights champion Justin Gutmann and law firm Charles Lyndon, accuses the operators of overcharging for mobile handsets beyond the end of their contractual term.

ASA Ban EE UK Broadband Ads for Misleading Wi-Fi 7 Router Claims UPDATE

26th March, 2025 (16 Comments)

The Advertising Standards Authority (ASA) has banned several TV, radio, paid-for social media and digital poster adverts for UK ISP EE’s (BT) home broadband service. This occurred after they were found to have made “misleading” claims about the capabilities of the provider’s new Wi-Fi 7 Smart Hub Pro router and Smart Wi-Fi Pro device.

Uswitch 2025 Awards Name Best UK Broadband and Mobile Providers

21st March, 2025 (18 Comments)

Uswitch.com has today named the winners of their annual 2025 Telecoms Awards event, which among things saw UK ISP Plusnet once again being named as the best “National Broadband Provider of the Year“, while YouFibre won the best regional provider award and giffgaff scooped the win for best mobile “Network of the Year“.

BT UK to Shut Older Contact Centres in Leeds and Exeter

20th March, 2025 (23 Comments)

Telecoms and broadband giant BT has confirmed to ISPreview that, as part of their ongoing UK programme to modernise and consolidate the number of offices they have, they’ve decided to close their Contact Centres in Leeds and Exeter over the “coming months“. The move is expected to impact hundreds of jobs, but many will be consolidated into more modern sites.

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New Which Survey Award Best and Worst UK Broadband ISPs for 2025

20th March, 2025 (6 Comments)

Consumer magazine Which? has published the results from their latest broadband ISP satisfaction survey, which questioned 4,347 UK adults (Dec 2024 to Jan 2025) about their internet providers. Overall three ISPs were labelled ‘Recommended Providers‘ – Zen Internet, Plusnet and Utility Warehouse, while NOW TV (NOW Broadband) and Virgin Media were ranked at the bottom.