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Articles for Category Tag - O2

Ofcom Bans UK Mobile Operators from Locking Phones

17th December, 2021 (29 Comments)

The UK telecoms regulator, Ofcom, has today begun to enforce a number of new consumer protection measures on mobile operators, which in practice means that they can no longer supply locked phones and are now limited to a maximum contract term of 24-months on bundles (mobile plans and handsets).

Virgin Media O2 Update on Rural UK 4G and 5G Progress in 2021

17th December, 2021 (8 Comments)

Mobile operator O2 (VMO2) has today informed us that they’ve upgraded 2,876 locations in small towns and hamlets with 4G this year, and increased 4G network capacity in 178,500 postcodes across the UK. The network provider has also rolled out 5G in a total of 53 smaller towns and hamlets, in addition to urban areas.

5G Performance in London and 5 More UK Cities for H2 2021

15th December, 2021 (9 Comments)

Mobile benchmarking firm RootMetrics has today published a new set of H2 2021 results from their testing of 5G (mobile broadband) networks in the UK cities of Bristol, Cardiff, Glasgow, Liverpool, London and Manchester. Overall, EE tended to deliver the strongest availability and performance, but not for all cities.

EE Comes Top Again of Umlauts 2021 UK Mobile Network Test

14th December, 2021 (7 Comments)

Mobile operator EE (BT) has once again come top in umlaut‘s latest annual 2021 UK Mobile Network Test, which used a range of different benchmarks to test 4G (voice and data / broadband) and 5G service performance across 19 cities, 46 towns and along 10,000km of major roads. But Vodafone weren’t far behind.

Mobile Operators Unhappy as Ofcom Set Licence Fees for 2100MHz

13th December, 2021 (9 Comments)

The UK telecoms regulator has today set new annual licence fees (ALF) for spectrum licences in the 2100MHz band, which was originally auctioned off in April 2000 to support the rollout of 3G mobile (mobile broadband) networks for the eye watering sum of £22.5bn. But mobile operators aren’t happy about the change.

virgin media o2 network engineer in datacentre 2021

Virgin Media O2 Name Trial Cities for UK FTTP Broadband Upgrade UPDATE

11th December, 2021 (46 Comments)

Last month we reported that Virgin Media (VMO2) had begun trials in three cities to test their UK plan for upgrading existing Hybrid Fibre Coax (HFC) based network areas with Fibre-to-the-Premises (FTTP) broadband – using XGS-PON technology (here). The good news is that we now know the names of those three locations.

CityFibre Start Legal Fight Over Ofcom Approval of Openreach FTTP Price Cut UPDATE2

8th December, 2021 (22 Comments)

CityFibre has this week carried out their earlier threats by launching an appeal via the Competition Appeal Tribunal (CAT) to challenge Ofcom’s recent approval of Openreach’s “Equinox” offer (here), which introduced a “major” price cut (details) to the incumbents Fibre-to-the-Premises (FTTP) broadband products for UK ISPs.

telecommunication tower a falling signal on the city

All Public 2G and 3G UK Mobile Services Switched Off by 2033

8th December, 2021 (37 Comments)

The Government has unveiled a new agreement with the four primary mobile network operators, including Vodafone, EE (BT), O2 (VMO2) and Three UK, which among other things will see existing 2G and 3G signals being “phased out” by 2033 (benefitting 4G / 5G services and mobile broadband) and a new target for OpenRAN adoption.

Virgin Media O2 UK Suffers National Outage of Pay TV Service UPDATE5

2nd December, 2021 (52 Comments)

Customers of broadband ISP Virgin Media (VMO2) are this morning reporting that the operator appears to be suffering from a major national outage of their TV platform – impacting their Live TV, On demand, and TV GO service. The issue started at about 10:30am and is currently ongoing.

Virgin Media Make Gigabit Speeds Available to 1.2 Million Scottish Homes

1st December, 2021 (13 Comments)

UK ISP Virgin Media (VMO2) has today confirmed that their entire network of 1.2 million premises in Scotland now have access to gigabit broadband speeds (1130Mbps downloads and 52Mbps up), although this figure includes some areas that have previously already been upgraded to the DOCSIS 3.1 standard.

Ofcom Fines O2 UK GBP150,000 Over Inaccurate Information UPDATE

1st December, 2021 (4 Comments)

Mobile operator O2 (VMO2) has been fined £150k by the UK telecoms regulator, Ofcom, after they were found to have provided “inaccurate and incomplete information” during an earlier investigation into the company’s billing issues (here), which separately resulted in the operator being fined £10.5m for overcharging customers.

Billing and Payment Problems Strike O2 UK Mobile Customers UPDATE

30th November, 2021 (17 Comments)

Customers of mobile operator O2 UK (VMO2) appear to be suffering from a major problem or outage of the provider’s billing system, which for the past couple of days has been preventing them from being able to view their bills, make payments, add a data bolt-on or change their tariff.

Lyca Mobile UK Discounts Unlimited Data Plan to GBP12.50

23rd November, 2021 (2 Comments)

Mobile operator Lyca Mobile, which is powered by an MVNO agreement with O2’s national network, has joined the bandwagon of Black Friday discounts by reducing the price of their two 4G based unlimited data (mobile broadband) plans by 50% for the first six months of service (available to order until midnight on 30th November 2021).

Rivals Prep Legal Challenge Over Ofcom Approval of Openreach FTTP Price Cut

21st November, 2021 (31 Comments)

Several alternative UK network (AltNets) builders, including Gigaclear and CityFibre, among others, are reportedly set to launch a legal challenge against Ofcom’s recent approval of Openreach’s “Equinox” offer (here), which introduces a “major” price cut (details) to the incumbents Fibre-to-the-Premises (FTTP) broadband products.

Virgin Media O2 Engineers with CPR Training

Virgin Media O2 UK Train 500 Front Line Staff to Save Lives

18th November, 2021 (7 Comments)

Some 500 of Virgin Media’s front-line UK staff, including broadband ISP engineers, have been given special training by the British Heart Foundation (BHF) so that they have the ability to administer lifesaving CPR (Cardiopulmonary Resuscitation) and can use a defibrillator.

Virgin Media Broadband Customers Get Access to O2 Priority

16th November, 2021 (6 Comments)

Customers of UK ISP Virgin Media’s home broadband, phone and TV packages should now be able to access O2’s Priority app, which is normally exclusive to O2’s customers and is a way of rewarding them with various offers from high street brands, tickets and experiences – all at no extra cost.

complaints ofcom report isp broadband tv phone mobile

Ofcom’s Q2 2021 Complaints Study Shames UK ISP TalkTalk

16th November, 2021 (7 Comments)

Ofcom has published their latest Q2 2021 (calendar) consumer complaints study, which saw TalkTalk come top of the naughty table for gripes about their fixed line home broadband and phone services. Meanwhile, Virgin Media took the most flak for Mobile and Pay TV, although overall complaints were down.