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Articles for Category Tag - O2

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O2 UK extends 5G standalone mobile broadband network to Bristol

6th October, 2026 (1 Comment)

Mobile operator O2 (Virgin Media) has today announced that they’ve switched-on their next-generation 5G Standalone (5G+) mobile broadband network in the Bristol area, which is said to reach up to 495,000 people across the city – delivering “faster speeds, better coverage and lower latency at no extra cost.”

Virgin Media O2 UK 2025 Customer Support at Manchester Island

Virgin Media O2 create new team in Newcastle to help handle repeat UK calls UPDATE

6th October, 2026 (14 Comments)

Broadband and mobile operator Virgin Media (O2) has today announced the creation of a new dedicated team of 150 agents in Newcastle, who will be responsible for handling repeat customer calls. The goal is to help the telecoms provider to boost first-time resolution of more complex issues across their entire UK customer base.

SpeedGeo UK Mobile and Broadband Speedtest Study

SpeedGeo Q3 2026 study names Virgin Media fastest for UK broadband

5th October, 2026 (2 Comments)

The SpeedGeo project, which compares broadband connection quality by benchmarking the internet speeds of real users, has published their Q3 2026 results and once again named Virgin Media as the fastest fixed broadband ISP. But the study only examined a handful of the largest ISPs, which ignores all of the smaller often faster altnets and retail providers that exist.

Netomnia Network-Installation in Street 2026

CMA raise competition fears over nexfibre’s £2bn Netomnia UK broadband deal

2nd October, 2026 (45 Comments)

The Competition and Markets Authority has published its preliminary findings for their fast-tracked Phase 2 investigation into the £2bn acquisition of full fibre broadband network Netomnia (Substantial Group) by the parents of nexfibre and Virgin Media (O2). Overall the CMA found the deal would result in a “substantial lessening of competition (SLC) in the wholesale supply of fixed broadband services.”

Virgin Media O2 UK Community Forum Screenshot by ISPreview 100326

Virgin Media O2 update on status of UK Community Forum upgrades

29th September, 2026 (7 Comments)

Broadband and mobile providers Virgin Media and O2 (VMO2) have today provided a brief update to ISPreview on the status of their popular customer community forums, which have been offline since the start of this year for a major platform upgrade (originally they were also going to be merged but this was later abandoned).

Keep On Roaming add EU roaming feature to multi-operator UK eSIM plan

25th September, 2026 (10 Comments)

Mobile travel-focused eSIM provider Keep On Roaming has informed ISPreview that their Sidekick plan, which is designed to act as a backup for your main UK mobile plan and gives you access to EE, O2, Vodafone and Three UK when your main mobile service isn’t available, has now added support for roaming across the EU, EEA and Switzerland “at no extra cost“.

concept of wireless radio Internet. 5G mobile technologies by 123rf

nPerf study names EE best for 4G and 5G mobile coverage in the UK

24th September, 2026 (9 Comments)

France-based benchmarking firm nPerf has today published the results from a new study they conducted into 4G and 5G mobile (mobile broadband) coverage across the United Kingdom, which found that EE delivered the best reach for both network technologies. The results took account of both population and geographic network coverage.

Virgin Media O2 UK launch a new AI voice agent to support broadband fault calls

24th September, 2026 (6 Comments)

UK ISP Virgin Media (O2) have this morning followed yesterday’s news from Liberty Global by announcing the expected launch of a new AI voice agent, which will initially be deployed to support selected broadband fault calls (i.e. helping customers get routine issues resolved more quickly) and will later “gradually” be expanded to cater for other issues.

AI Chat and Support System by 123rf ID233196570

Virgin Media UK co-parent Liberty Global adopt new AI chatbot for support

23rd September, 2026 (11 Comments)

The co-owner of UK broadband, pay TV and mobile giant Virgin Media (O2), Liberty Global, has today announced that they’ve signed a 3-year “strategic partnership” to adopt Sierra‘s conversational AI platform across their various operating companies, which is intended to make customer interactions “easier, more intuitive and more effective“.

Vodafone temporary mast site in Lancaster by MP Cat Smith

Temporary Vodafone UK mast brings some relief to Lancaster after network attacks

22nd September, 2026 (3 Comments)

The government MP for Lancaster and Wyre, Cat Smith, has today confirmed that mobile operator Vodafone has finally erected a new but temporary mobile mast in central Lancaster, which became necessary after the old site was taken offline in April 2026 following repeated attacks of vandalism by gangs of youths.

Freshwave outdoor 4g and 5g small cell on pole

O2 UK and Freshwave boost outdoor 5G mobile in Wigan via 10 Small Cells

22nd September, 2026 (4 Comments)

Mobile network operator O2 (Virgin Media) and connectivity provider Freshwave have today announced that they’ve boosted outdoor 4G and 5G (mobile broadband) signal coverage in busy parts of Wigan (Greater Manchester) by deploying ten new Small Cells. In addition, they’ve also separately improved indoor signals (for all operators) at three council-operated buildings.

Winners of the Mobile Industry Awards 2026 Announced

19th September, 2026 (4 Comments)

The annual Mobile Industry Awards event for 2026 was held last week at the Royal Lancaster in London, which among other categories saw Sky Mobile being named the ‘Best MVNO‘ (virtual) operator, while Lebara won the ‘Best SIM Only Network‘ and O2 Satellite was named ‘Innovation of the Year‘.

SignalTracker highlights poor mobile broadband speeds in central London

19th September, 2026 (5 Comments)

A new study from SignalTracker, which operates a popular Android mobile app (not iOS) for monitoring and testing mobile network performance, has used its own data to support a separate BBC News article, which this week wrote about the problems of poor mobile network (4G and 5G) performance across key parts of the UK’s capital city.

Virgin Media O2 UK makes structural changes to its leadership

17th September, 2026 (11 Comments)

Broadband, TV and mobile giant VMO2 (Virgin Media and O2) appears to have followed the creation of a new Consumer unit by making some structural changes to their leadership, which has seen several senior figures depart as part of efforts to reorganise the team to ensure there is “greater prioritisation, simplification, alignment and focus” on the areas that will have the biggest impact.

O2 UK boost outdoor 4G and 5G mobile with Small Cells in Tonbridge

17th September, 2026 (2 Comments)

Mobile operator O2 (Virgin Media) and network connectivity provider Freshwave have today confirmed the successfully deployment of five new 4G and 5G capable outdoor Small Cells to boost network coverage across busy areas of Tonbridge in Kent (England), delivering faster mobile broadband and more reliable calling etc.

Vodafone UK warn London planning rules forcing 100 mobile sites offline in 2026

16th September, 2026 (3 Comments)

A new report from mobile operator VodafoneThree (Vodafone and Three UK) claims that London could be losing around £2.7bn a year in economic output because of bad “planning measures“, such as those that force them to take 4G and 5G network sites offline (masts and other cell sites) without first ensuring an appropriate replacement location.

O2 UK switch on 5G standalone mobile broadband network in Tyne and Wear

15th September, 2026 (1 Comment)

Mobile operator O2 (Virgin Media) has today announced that they’ve switched-on their next-generation 5G Standalone (5G+) mobile broadband network across Newcastle, Tyneside and Sunderland, which is said to reach nearly 1.2 million residents – delivering “faster speeds, better coverage and lower latency at no extra cost.”