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Articles for Category Tag - O2

umlaut connect UK Mobile Network Test 2026 Results

EE Named Best UK Mobile Operator in New 2026 Network Test Study

9th December, 2025 (14 Comments)

Mobile operator EE (BT) has once again come top in the annual 2026 umlaut connect UK Mobile Network Test, which deployed a range of different benchmarks to test 4G and 5G performance (voice and broadband) across 16 cities, 24 smaller towns and along 10,170km of major roads. On the flip side, O2 (Virgin Media) continued to be ranked at the bottom.

Smart Meter UK Display for Energy by 123rf ID197070935

UK Homes with Out of Range Energy Smart Meters Get Reprieve from 2G Switch Off

5th December, 2025 (21 Comments)

Some 46,000 consumers have been given extra time to resolve connectivity problems with their Energy Smart Meters, which were previously at risk of losing 2G based mobile data connectivity to the Data Communications Company‘s (DCC) wide area network on 1st January 2026. But Ofgem has now extended the service coverage until 1st June 2026.

O2 UK Gifts Free 10GB Mobile Broadband Data Boost to Customers

2nd December, 2025 (2 Comments)

Mobile operator O2 (Virgin Media) has today announced that they’re looking to spread some festive cheer and help data-hungry customers to stay connected this festive season, not least by gifting 10GB (GigaBytes) of 4G and 5G data “throughout December” to millions of their customers “at no extra cost“.

Virgin Media O2 UK Says Priority Members Can Get More Greggs Treats for £1

1st December, 2025 (2 Comments)

Customers of Virgin Media and O2’s various broadband, mobile, phone and TV packages may like to know that their ‘Priority’ app, which rewards existing subscribers with various special offers and discounts, is now offering the ability to enjoy one hot drink or savoury treat for just £1 every single week, and up to five times per month – doubling the monthly savings previously available.

Chancellor Calls on UK Broadband and Mobile Providers to Play Fair with Price Hikes UPDATE

26th November, 2025 (16 Comments)

The UK Government’s Chancellor, Rachel Reeves, has today increased the pressure on the country’s main broadband and mobile providers by calling on them to “reinforce” their commitment to “treating customers fairly” by, among other things, confirming that “customers under contract will not face price rises beyond those they signed up for“.

O2 Set for “Major” 5G Standalone Mobile Network Upgrade in Norfolk UK

26th November, 2025 (5 Comments)

Mobile operator O2 (Virgin Media) has this morning announced that they’ve begun to switch on their next-generation 5G Standalone (5GSA) mobile broadband network in Norfolk (England) as part of its UK-wide rollout, which is now live in a total of more than 500 locations (70% of the UK’s population or c.49 million people).

Streetwave Surveys Mobile Network Speeds at the Royal Welsh Show

26th November, 2025 (3 Comments)

Network analyst firm Streetwave, in collaboration with Growing Mid Wales and the Welsh Government (WG), has shared the results from a recent survey they conducted, which tested the mobile broadband coverage and performance of 4G and 5G networks – including EE, Three UK, Vodafone and O2 – around the recently held Royal Welsh Show.

O2 UK Nokia Massive MIMO Paddington Mast

Virgin Media O2 UK Expand 5G and Gigabit Broadband in Scotland

25th November, 2025 (0 Comments)

Mobile operator O2 has revealed that more than 50% of Scotland’s population can now be reached by their 5G mobile network, while its next generation 5G Standalone (5GSA) network has so far gone live across 54 Scottish towns and cities. On top of that, Virgin Media has invested £330m to expand gigabit broadband to more than 1.5 million Scottish premises.

Mobile Operator Giffgaff Expands UK eSIM Support to Website UPDATE

21st November, 2025 (4 Comments)

Consumer mobile provider giffgaff, which is a virtual mobile operator (MVNO) on O2’s national 4G / 5G network that is also owned by Telefónica UK, has this afternoon expanded the availability of their eSIM (Embedded SIM) support, making it easier for all customers – both new and existing subscribers alike – to access.

Virgin-Media-O2-5G-SA-Mobile-Mast-Surrounded-by-Trees-2023

O2 Boost 4G and 5G Cover Across Over 40 Major UK Motorways and A Roads

20th November, 2025 (1 Comment)

Mobile operator O2 (Virgin Media) has revealed that they’ve recently boosted 4G and 5G based mobile (mobile broadband) coverage across 590 miles of road in the UK (i.e. major motorways and A roads, including the M1, M4, M6, M8 and M25). The move aims to improve network reliability and help drivers with navigation, charging apps and calls to breakdown services etc.

Competition Tribunal Allows UK Mobile Handset Overcharging Case to Proceed

18th November, 2025 (3 Comments)

The Competition Appeal Tribunal (CAT) has allowed a class action claim – originally worth “at least” £3.285bn – against EE (BT), Vodafone (Three UK) and O2 (Virgin Media) to move forward, albeit with limitations. The case, brought by Justin Gutmann and law firm Charles Lyndon, accuses the operators of overcharging for mobile handsets beyond the end of their contractual term.

O2 UK Hit Customer with £1,000 Bill After Losing their Mobile Number

16th November, 2025 (21 Comments)

Most people who call up their mobile operator’s retentions team to negotiate a better deal don’t expect to walk away from that with an unexpected £1,000 bill and to later be told that “sorry … we’ve lost your [mobile] number [and] … there isn’t anything we can do about it“. Nevertheless, that’s what recently happened to one of O2’s (Virgin Media) customers.

Streetwave Publish Map of South Yorkshire 4G and 5G Mobile Cover and Data Speed

14th November, 2025 (5 Comments)

A few months ago we reported that the South Yorkshire Mayoral Combined Authority (SYMCA) in England and network analyst firm Streetwave had begun a new project to map 4G and 5G mobile broadband coverage and speed across the region using bin lorries (here). The data from this has now been made available to the public via a new interactive map.

mobile phone user with confused expression 123RF ID 121414377

Poverty Alliance Warn Vulnerable Users at Risk from UK 2G and 3G Mobile Switch Off UPDATE

10th November, 2025 (22 Comments)

A new report from the Digital Poverty Alliance (DPA) has warned that the ongoing switch-off by mobile operators Vodafone / Three UK, EE and O2 of legacy 3G and 2G networks “exposes a deep fault line in digital inclusion,” which they say could risk disconnecting vulnerable users (e.g. those with telecare systems and safety devices) from essential communication and support.

Nexfibre Publish Q3 2025 UK Full Fibre Broadband Build Update – 2.44M Premises

7th November, 2025 (11 Comments)

Network operator nexfibre, which shares some parentage with ISP partners Virgin Media (O2) and giffgaff, has published their latest quarterly Q3 2025 build update and confirmed that their new 10Gbps capable Fibre-to-the-Premises (FTTP) broadband network now covers 2.44 million UK premises. But future deployments beyond 2025 remain uncertain.

Telefonica Strategic 5 Year Plan Announcement

Key News for Virgin Media O2 as Telefonica’s Strategic Plan to Focus on UK

5th November, 2025 (8 Comments)

Spanish telecoms giant Telefónica, which forms part of the joint venture that controls broadband and mobile operators Virgin Media and O2 UK, has today announced the outcome of their recent Strategic Review and set out the six pillars underpinning their new five-year strategic plan. This includes consolidation and retaining the UK as one of their core markets.

Price rises arrow with bag of UK pounds sterling GBP

Gov Push Ofcom to Tackle Mid Contract UK Broadband and Mobile Price Hikes

4th November, 2025 (27 Comments)

The Secretary of State for Science, Innovation and Technology (DSIT), Liz Kendall, has now joined the chorus of displeasure at O2’s recent decision (here) to increase their annual mid-contract price rises beyond what customers agreed when they signed-up. In response, the minister has directed Ofcom’s CEO, Dame Melanie Dawes, to “look at in-contract price rises again“.