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Articles for Category Tag - Plusnet

Netflix UK’s 2018 to 2014 Video Streaming Broadband Speed Index

31st December, 2018 (6 Comments)

Internet Movie and TV video streaming giant Netflix UK has recently published the latest update of their broadband ISP speed index, which reveals that cable operator Virgin Media is still the fastest provider for their service in 2018 and also going all the way back to 2014. But being the fastest here doesn’t really matter.

The Top 2018 vs 2017 Fastest UK Mobile and Home Broadband ISPs

27th December, 2018 (8 Comments)

We’ve looked back at 2018 to see how the average download and upload speeds have changed across national fixed line broadband ISPs and mobile operators, although it’s no surprise to find that Virgin Media (fixed) and EE (mobile) are still front runners. But the picture changes when alternative “full fibre” ISPs are included.

Which? Warn Broadband ISP Loyalty Penalties Cost Users up to £220

7th December, 2018 (2 Comments)

Consumer magazine Which? has surveyed 3,000 of its UK members and concluded that broadband ISP customers who remain with their provider, and don’t haggle for a better price (i.e. after their minimum contract term has ended), are being hit with so-called “loyalty penalties” of up to £220 a year on average.

The Fastest Big UK ISPs According to SamKnows New Broadband Test

5th December, 2018 (16 Comments)

Internet speed analyst firm SamKnows has this week posted the results from a limited run of their new “sensationally accurate” broadband ISP speedtest tool, which was tested last month as part of support for some research that the BBC’s Watchdog TV show was doing. Unsurprisingly Virgin Media came top, with TalkTalk bottom.

ISP Plusnet and John Lewis Broadband Launch Black Friday Offers

21st November, 2018 (0 Comments)

Low cost UK ISPs Plusnet and John Lewis have today both introduced new Black Friday discounts on their broadband (ADSL2+ / FTTC) and phone packages, which include reductions in monthly rentals and various different reward cards. Rather than do two articles we’ve decided to merge them.

Which? Name Top Rated UK Broadband ISPs and Slam Cost of Loyalty UPDATE

10th November, 2018 (13 Comments)

A new survey by consumer magazine Which? has named the best and worst rated 12 home broadband ISPs for customer satisfaction, which saw Zen Internet (86%) come top and Sky Broadband (47%) fall to the bottom. But the survey also warned that many people are paying over the odds by choosing to remain loyal.

Q2 2018 UK ISP Complaints Report Shames TalkTalk – Praises Sky

8th November, 2018 (5 Comments)

Ofcom’s latest Q2 2018 UK complaints report finds that consumer moans are falling, while Sky Broadband attracted the least gripes for fixed line broadband (TalkTalk attracted the most) and it was the same story for landline phone services. Pay TV and Mobile providers are also included.

ISP Plusnet Extend £50 Cashback to Superfast Broadband Packages

31st October, 2018 (0 Comments)

Low cost UK ISP Plusnet appears to have extended their £50 cashback cheques to both of their FTTC based unlimited superfast broadband and phone line rental packages, which currently start at £23.99 per month for an average speed of 36Mbps and £28.99 for an average of 66Mbps.

Which? Identifies the Most Moaned About UK Broadband ISPs

30th October, 2018 (5 Comments)

A new survey of 7,026 broadband customers, which was conducted by consumer magazine Which? in July 2018, has examined 12 of the biggest UK home broadband ISPs and found that customers of Virgin Media were the most likely to experience problems with their service. Meanwhile subscribers to Zen Internet had the least moans.

Zen and Plusnet Come Top of 2018 Biannual MSE Broadband Survey

10th September, 2018 (9 Comments)

Internet and phone providers Zen Internet and Plusnet have come top in a new biannual UK MSE survey of ISP customer service quality. Sadly the news isn’t so good for those at the opposite (bottom) end of the table, where TalkTalk and the Post Office could both be found.

Big Plusnet UK Billing Upgrade Suffers Bugs and Personal Data Leak

4th September, 2018 (30 Comments)

Customers of budget broadband ISP Plusnet appear to have experienced a turbulent weekend after a major migration of their billing system, which the provider had described as being “one of the biggest projects the company has undertaken“, suffered bugs and a small personal data leak.

Big Broadband ISPs Must Improve UK Support for Deaf Users

14th August, 2018 (6 Comments)

Living with a hearing problem is no fun and there can be different forms of such disabilities, which means a solution that works for one group may be unusable for others. Suffice to say that we expect the largest broadband ISPs to cater for such scenarios but a new investigation by Cable.co.uk suggests some are falling short.

Budget UK ISP Plusnet Launch Fixed Price Broadband Contracts

8th August, 2018 (14 Comments)

Low cost ISP Plusnet will today follow TalkTalk’s lead by launching their own range of fixed price broadband and line rental (phone) contracts for residential and small business customers, which means that the price you pay will stay the same for the duration of your minimum contract term.

Ofcom Q1 2018 ISP Complaints Report Praises Sky – Shames TalkTalk

18th July, 2018 (3 Comments)

Ofcom has just published their latest Q1 2018 UK consumer complaints study, which notes that Sky Broadband attracted the least gripes for fixed line broadband and phone services, while TalkTalk attracted the most complaints for both. Pay TV and Mobile providers are also covered.

ISP Plusnet Cut Business Broadband and FTTC Prices for Summer 2018

17th July, 2018 (3 Comments)

Internet provider Plusnet Business has today slashed the prices of their top two (up to 18Mbps ADSL2+ and 76Mbps FTTC) domestic grade unlimited broadband and phone line rental bundles for new UK small business customers.

H1 2018 – Top 10 Fastest National UK Broadband and Mobile ISPs

25th June, 2018 (2 Comments)

The first six months of 2018 recorded another rise in average fixed home broadband download speeds to 33.29Mbps (7.82Mbps upload) among the top 10 ISPs, which continues to be fuelled by the rising adoption of faster FTTC, FTTP and Cable lines. Average mobile data speeds also hit 18.87Mbps (5.02Mbps upload).

Plusnet Tests Water with New Broadband and UK Free Calls Bundles

20th June, 2018 (5 Comments)

Low cost UK ISP Plusnet has gone against the industry trend by testing a new range of broadband and phone bundles for one week, which are not only cheaper than usual but also come with free evening, weekend and mobile calls as standard. Previously providers have preferred to scrap their calling plans to focus on broadband.