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Articles for Category Tag - Plusnet

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Vodafone Attract Most UK Broadband ISP Complaints in Q3 2020

2nd February, 2021 (15 Comments)

Ofcom’s latest Q3 2020 consumer complaints report has just been published, which names UK ISP Vodafone as attracting the most gripes for home broadband, while Plusnet did the same for landline phone, Virgin Mobile were the worst for Mobile services and Virgin Media came bottom for Pay TV.

Broadband ISP Zen Internet UK Sweeps the Expert Reviews Awards

2nd February, 2021 (9 Comments)

Consumer site Expert Reviews has posted the winners of their annual ‘Best Broadband Awards 2021‘ event, which surveyed their readers in an effort to identify the best UK Internet Service Providers across a range of different categories. But the overall winner, by a comfortable margin, came out as Zen Internet.

ISP PlusNet UK Joins BT in Cull of Popular Pay TV Channels UPDATE

29th January, 2021 (14 Comments)

Broadband ISP Plusnet, which recently stopped taking new orders for their YouView (IPTV) powered Pay TV box and service but left existing customers to ride out their remaining contracts (here), has now put another nail in the coffin of their TV product by announcing the withdrawal of several popular channels.

BT to Create 428 New UK Apprenticeship and Graduate Jobs

27th January, 2021 (0 Comments)

Broadband and telecoms giant BT Group has announced that they will aim to hire a further 428 UK apprentices (229) and graduates (199) this year – part of their September 2021 intake plan. But the figure is down from the 700+ promised via last year’s September 2020 intake plan and comes at a time of job losses elsewhere.

Ofcom Updates Scorecards for Comparing Mobile and Broadband ISPs

14th January, 2021 (6 Comments)

Ofcom and the UK Regulators Network (UKRN), which includes data from CCW, FCA, Ofgem and Ofwat, have today published an updated series of scorecards that are intended to help consumers compare several key performance areas from the largest broadband, mobile, phone, energy, water and financial providers.

Broadband ISP Plusnet UK to Stop Taking YouView TV Orders

13th January, 2021 (21 Comments)

Budget broadband ISP Plusnet, which is part of the BT Group, has announced that they will “no longer be taking orders” for their YouView (IPTV) powered Pay TV box and service from 19th January 2021, although some customers are already reporting difficulties in adding the service to their package.

EE, BT Mobile and Plusnet Mobile to Zero Rate BBC Bitesize Data

11th January, 2021 (24 Comments)

Mobile customers of BT, Plusnet and EE have today been told that the operators will remove mobile data (mobile broadband) charges for BBC Bitesize content by the end of January 2021. The move forms part of BT’s new “Lockdown Learning” scheme (here), which was kicked off last week to help struggling school children.

The 2020 vs 2019 Top Fastest UK Mobile and Home Broadband ISPs

29th December, 2020 (16 Comments)

As usual we’re ending 2020 by taking a quick look back over the year to see how average download and upload speeds have changed across the top national fixed line home broadband ISPs and mobile network operators. Predictably, the rising take-up of faster connections has resulted in a general improvement.

ISP Plusnet Misses Ofcom’s UK Broadband Speed Code Deadline UPDATE

14th December, 2020 (42 Comments)

The UK telecoms regulator, Ofcom, has today singled out internet provider Plusnet for failing to introduce a key part of their new Broadband Speed Code of Practice before the deadline, which among other things requires supporting ISPs to provide customers with live sync speeds for certain lines or premises served by Openreach.

Ofcom See Average UK Broadband ISP Speeds Rise to 71.8Mbps

5th December, 2020 (40 Comments)

Ofcom has published a biannual update for their latest dataset on fixed broadband speeds, which among other things found that the average (mean) actual download speed of UK residential ISPs has increased from 64Mbps (14Mbps upload) in their May 2020 report (here) to 71.8Mbps (14.2Mbps) now.

CWU Maintain Threat of Strike After BT Confirm Redundancy Terms

28th November, 2020 (43 Comments)

The Communications Workers Union (CWU) has maintained its threat of strike action against broadband and mobile giant BT after the operator concluded their consultation on changes to redundancy terms, which among other things will see the operator slash redundancy payments in half (from 24 months to 12).

BT and Transatel Deal Means 5G Mobile Upgrade for UK MVNOs

25th November, 2020 (11 Comments)

A number of UK Mobile Virtual Network Operators (MVNO) on BT’s (EE) national UK mobile network, such as the mobile solutions offered by broadband providers like Plusnet and The Phone Co-op, may soon gain access to modern features (ultrafast 5G etc.) as a result of an expanded deal with Transatel (NTT Group).

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Plusnet, Vodafone and EE Drag Feet Over Automatic Compensation

14th November, 2020 (29 Comments)

After almost 20 months of waiting it’s become increasingly disappointing to find that three of the UK home broadband ISPs that originally pledged their support to Ofcom’s new automatic compensation system for customers – Vodafone, Plusnet and EE – have yet to officially join the scheme.

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ISP TalkTalk Tops Ofcom Broadband Complaints Table for Q2 2020

13th November, 2020 (19 Comments)

Ofcom’s new Q2 2020 consumer complaints report is out today, which names UK ISP TalkTalk as attracting the most gripes for both home broadband and landline phone, while Three UK did the same for Pay Monthly Mobile services and Virgin Media came bottom for Pay TV.

ISP Plusnet UK Deploys Black Friday Broadband Discounts

12th November, 2020 (19 Comments)

UK ISP Plusnet has today followed other providers by introducing new “Black Friday” focused discounts on their ADSL and FTTC based broadband and phone packages, which further reduce their monthly prices for the first 18 months of service and thrown in a “Reward Card” (pre-paid Mastercard) worth up to £60.

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Broadband ISPs that Cause UK Consumers the Most Stress Named

30th October, 2020 (15 Comments)

A new survey from Broadband Genie, which used a special tool to analyse and estimate the consumer stress levels of 305,568 tweets that were aimed at major UK broadband ISPs, has revealed which providers had the most stressed customers. Overall it’s bad news for Shell Energy, but good news for Hyperoptic.

BT Group Sees FTTP Broadband Reach 3.5 Million UK Premises

29th October, 2020 (25 Comments)

The BT Group has today published their Q2 2020/21 results, which saw Openreach expand their gigabit-capable Fibre-to-the-Premises (FTTP) broadband ISP network to cover 3.5 million UK premises (up from 2.98m last quarter). The full fibre build rate has now hit 40,000 premises per week (up from c.34,000).