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Articles for Category Tag - Plusnet

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Ofcom’s Q2 2021 Complaints Study Shames UK ISP TalkTalk

16th November, 2021 (7 Comments)

Ofcom has published their latest Q2 2021 (calendar) consumer complaints study, which saw TalkTalk come top of the naughty table for gripes about their fixed line home broadband and phone services. Meanwhile, Virgin Media took the most flak for Mobile and Pay TV, although overall complaints were down.

Major Email Outage Hits Plusnet’s UK Broadband ISP Customers UPDATE2

11th November, 2021 (122 Comments)

Customers of broadband ISP Plusnet have been affected by a major email outage, which appears to have started at around 6am yesterday morning and prevented users from being able to login to their email account. Some access has been restored this morning, albeit not without plenty of new problems showing up.

Update on IPv6 Plans for Virgin Media, TalkTalk, Plusnet and Vodafone

6th November, 2021 (63 Comments)

A number of our readers have been asking for an update on the progress being made by several major UK broadband ISPs, including TalkTalk, Vodafone, Plusnet and Virgin Media (VMO2), toward the deployment of the “new” IPv6 internet addressing standard. Sadly only one provider was able to give a rough launch date.

BT Group’s UK FTTP Broadband Cover Hits 5.8 Million Premises

4th November, 2021 (25 Comments)

The BT Group has published their Q2 2021/22 results, which reports that their consumer ISP division now has a total of 945,000 broadband customers on their Fibre-to-the-Premises (FTTP) network (up from 860K last quarter), while Openreach has grown their UK FTTP coverage to 5.78m premises (up from 5.16m). Build costs have also fallen.

Six Big UK ISPs Ordered to Block Five Piracy Streaming Websites

25th October, 2021 (25 Comments)

Several major UK broadband ISPs, including BT, EE, Plusnet, Sky Broadband, TalkTalk and Virgin Media (VMO2), have been ordered by London’s High Court to block six more streaming websites after they were found to be facilitating internet copyright infringement (piracy).

Broadband ISP Plusnet UK Launch Familiar New Hub Two Router UPDATE

21st October, 2021 (23 Comments)

Internet provider Plusnet has quietly introduced a new broadband router called the ‘Hub Two‘, which may be familiar to some as it looks to be a re-brand of parent operator BT’s SmartHub 2 (SH2) device, which was originally shipped in 2018 (here) to support a new range of G.fast and Fibre-to-the-Premises (FTTP) based packages.

Ookla Publish Latest UK 5G Mobile Broadband Speeds for Q1-Q2 2021

14th September, 2021 (5 Comments)

Ookla, which runs Speedtest.net, has today revealed more data about 5G mobile speeds and availability across the UK. Overall, the country delivered average (median) 5G download speeds of 167.38Mbps (15.91Mbps upload), but availability is still low at 10.2% (17.9% on EE, 10.3% on Vodafone, 6.4% on Three UK and 5.4% on O2).

Speedometer flat icon with long shadow on white background

Ofcom 2021 Study – Median UK Broadband ISP Speeds Hit 50Mbps

9th September, 2021 (11 Comments)

Ofcom has published their annual study into UK fixed line home broadband ISP speeds, which reports that the average (median) download rate has risen from 50Mbps last year to just 50.4Mbps now (uploads are unchanged at 9.8Mbps). Meanwhile, the performance gap between urban and rural areas remains a problem.

Consumers-Complaints-for-Ofcom-UK-via-Smartphone

Ofcom Shames Virgin Media Over Broadband and TV Complaints UPDATE2

6th September, 2021 (29 Comments)

Ofcom has today published their Q1 2021 (calendar) consumer complaints study, which names and shames Virgin Media UK for attracting the most moans about fixed line home broadband, Pay TV and landline phone services in the quarter, while Three UK did the same for Mobile.

Broadband ISP Plusnet Scraps TV for Existing UK Customers

18th August, 2021 (9 Comments)

Broadband ISP Plusnet has begun to inform existing customers of their YouView (IPTV) powered Pay TV box that they’ve decided to completely close the service from 1st November 2021. Subscribers will be allowed to keep their set-top-box and can continue to use it to watch Freeview channels or to access their players and apps.

Rootmetrics Names EE Best for UK 5G Mobile Reach and Speeds UPDATE

5th August, 2021 (17 Comments)

Mobile benchmarking firm RootMetrics will today publish a new biannual H1 2021 report into the performance of 5G (mobile broadband) networks in the United Kingdom, which praises EE (BT) for their “consistent broad availability … fast speeds and reliability.”

Ookla Study Names Three UK Fastest for 5G Speeds at 231Mbps

3rd August, 2021 (49 Comments)

Ookla, which operates the popular Speedtest.net service, has just published a new Q1-Q2 2021 (H1) study of 5G mobile broadband performance from Three UK, EE, Vodafone and O2 (VMO2), which found that Three delivered the fastest average (median) download speeds of 231.07Mbps. But Vodafone wins on uploads (19.69Mbps).

BT Group Grows FTTP Broadband Coverage to 5.2m UK Premises

29th July, 2021 (20 Comments)

The BT Group has today reported their latest Q1 2021/22 results, which among other things reports that Openreach’s 1Gbps capable Fibre-to-the-Premises (FTTP) broadband ISP network now covers 5.16 million UK premises (up from 4.6m last quarter) and 860,000 of BT’s retail ISP customers have taken the service.

Do UK Broadband ISPs Need a New Approach to Price Hikes

11th July, 2021 (31 Comments)

Price hikes are fairly common amongst all of the largest UK broadband ISPs, which tend to increase what they charge by an average of c.4-6% with every passing year, albeit often via a mix of very different and changeable approaches. But is it time for the industry to start considering a more predictable and standardised approach?

H1 2021 – Fastest National UK Mobile and Home Broadband ISPs

26th June, 2021 (9 Comments)

We’re nearly six months into 2021 and that means it’s time to take a quick look back to see how the UK’s average broadband download and upload speeds have changed across the fastest nationally available fixed line ISPs and mobile network operators. The good news is there’s been a good increase from most providers.

EE UK Boosts 4G Mobile Coverage Across London’s Rail Network UPDATE

17th May, 2021 (7 Comments)

Mobile operator EE (BT) has today announced that they’ve built 69 new 4G mobile sites and upgraded 35 more across multiple lines in London, which has improved their network coverage and data speeds (mobile broadband) along the city’s key commuter rail routes. But the work doesn’t stop there.

BT Raises FTTP Broadband Target to 25 Million UK Premises

13th May, 2021 (38 Comments)

The BT Group has published their latest Q4 2020/21 results today, which reveals that Openreach has further expanded their gigabit-capable Fibre-to-the-Premises (FTTP) broadband ISP network rollout target from 20 million UK premises to 25 million by December 2026. The extended target will support an additional 7,000 jobs.