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Articles for Category Tag - postoffice

Which? Identifies the Most Moaned About UK Broadband ISPs

30th October, 2018 (5 Comments)

A new survey of 7,026 broadband customers, which was conducted by consumer magazine Which? in July 2018, has examined 12 of the biggest UK home broadband ISPs and found that customers of Virgin Media were the most likely to experience problems with their service. Meanwhile subscribers to Zen Internet had the least moans.

Post Office Cuts UK Unlimited Broadband and Phone to £15.90

1st October, 2018 (4 Comments)

The Post Office has today said that they will launch a new promotion, which should reduce the monthly price of their standard unlimited broadband (11Mbps average download speed) and phone line bundle to just £15.90 for the first 12 months of service (£29 per month thereafter). The setup fee will also become free.

Zen and Plusnet Come Top of 2018 Biannual MSE Broadband Survey

10th September, 2018 (9 Comments)

Internet and phone providers Zen Internet and Plusnet have come top in a new biannual UK MSE survey of ISP customer service quality. Sadly the news isn’t so good for those at the opposite (bottom) end of the table, where TalkTalk and the Post Office could both be found.

Ofcom Q1 2018 ISP Complaints Report Praises Sky – Shames TalkTalk

18th July, 2018 (3 Comments)

Ofcom has just published their latest Q1 2018 UK consumer complaints study, which notes that Sky Broadband attracted the least gripes for fixed line broadband and phone services, while TalkTalk attracted the most complaints for both. Pay TV and Mobile providers are also covered.

Post Office Adopt Average Broadband Speeds and Discount Prices

4th May, 2018 (3 Comments)

The Post Office has today become the latest big phone and home broadband ISP after Sky Broadband to adopt “average” (measured at peak time) advertised download speeds on their packages. On top of that they’ve also reduced their prices, which may help to counter the recent price rise news.

2018 Study Compares Big UK Mobile and Broadband ISPs by Quality

3rd May, 2018 (3 Comments)

Ofcom has published their annual study of service quality, call waiting times, complaints and service provision among the largest UK ISPs and Mobile operators, which among other things found that Plusnet had the longest call waiting times (7:50 mins) and the highest broadband satisfaction (86%).

Q4 2017 Ofcom UK ISP Complaints Study Shames TalkTalk and BT

18th April, 2018 (1 Comment)

Ofcom has today published their latest Q4 2017 UK consumer complaints study, which notes that TalkTalk attracted the most gripes for both fixed line home broadband and landline phone services. Meanwhile BT were the naughtiest child for both Mobile and Pay TV.

Which? Rank UK Broadband ISPs by the Top Four Complaints

2nd April, 2018 (15 Comments)

A new survey of more than 1,900 broadband customers across 12 different ISPs has revealed how each are ranked when ordered by the top four most common service complaints (price hikes, slow speeds, connection problems and router faults).

UK Broadband ISPs Failing to Provide Enough Speed Information

23rd March, 2018 (2 Comments)

A new Mystery Shopper study conducted by consumer magazine Which? has revealed that major broadband ISPs are only giving the required information about connection speeds under Ofcom’s Code of Practice (CoP) less than half (47%) of the time, with some (e.g. TalkTalk) doing worse than others.

Post Office Confirm UK Phone and Broadband Price Rises for 2018

9th March, 2018 (2 Comments)

Customers of the Post Office’s UK home phone and broadband ISP packages have been braced for a series of price rises that will be introduced from 1st May 2018, which will see some services increase their monthly rental by between £1 to £2 extra and call charges will also hike upwards.

Bad News for TalkTalk and Post Office in Ofcom Complaints Study Q3 2017

19th January, 2018 (3 Comments)

The UK telecom regulator’s latest Q3 2017 consumer complaints report has named and shamed TalkTalk for attracting the most gripes in the fixed ISP broadband sector, while the Post Office suffered the same for landline phone services and Vodafone took the most heat for Mobile.

Post Office Broadband Add £30 Credit to UK Black Friday Price Cuts

20th November, 2017 (0 Comments)

The Post Office has introduced a Black Friday bonus to their existing UK unlimited broadband and phone price reductions, which gives new customers a £30 account credit (available on orders made until 27th November). The downside is that you can only get this on their ‘up to’ 17Mbps package.

Ofcom Praise Sky and Virgin Media in Q2 2017 UK Consumer Complaints Study

27th September, 2017 (7 Comments)

Broadband providers Virgin Media and Sky Broadband have today been praised by Ofcom’s Q2 2017 UK consumer complaints report after they received fewer gripes than any other ISP for their service. Unfortunately the same cannot be said for BT and TalkTalk, which attracted the most complaints.

TalkTalk Rated the Worst ISP by 2017 Which? Consumer Broadband Survey

22nd September, 2017 (13 Comments)

The latest biannual survey of UK phone and broadband providers by consumer magazine Which? has once again named Zen Internet as the best overall ISP (85% for customer satisfaction), but the same could not be said for TalkTalk that continues to languish at the bottom on a score of 40%.

The Post Office Cuts UK FTTC Fibre Broadband and Phone Bundle Prices

23rd August, 2017 (4 Comments)

The Post Office has joined the summer discount club by slashing the price of their ‘up to’ 38Mbps and ‘up to’ 76Mbps capable unlimited “fibre broadband” (FTTC) and phone bundles for the first 18 months of service. On top of that their one-off activation fee has been cut from £60 to £30.

Post Office Completes Acquisition of Troubled UK ISP Fuel Broadband

2nd August, 2017 (8 Comments)

The Post Office’s telecoms division has today announced that they’ve completed the acquisition of Fuel Broadband from previous owner New Call Telecom. Apparently the “seamless” migration progress concluded yesterday and 60,000 customers have now been moved.

UPD Ofcom Q1 2017 UK Consumer Complaints Report Slaps BT and TalkTalk

28th June, 2017 (9 Comments)

Ofcom’s latest Q1 2017 study of UK consumer complaints about fixed line Broadband, Phone, Pay TV and Mobile services has praised Sky (Sky Broadband) for receiving the fewest gripes. Meanwhile BT, TalkTalk and Vodafone are highlighted for attracting the most complaints.