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Articles for Category Tag - postoffice

Q4 2017 Ofcom UK ISP Complaints Study Shames TalkTalk and BT

18th April, 2018 (1 Comment)

Ofcom has today published their latest Q4 2017 UK consumer complaints study, which notes that TalkTalk attracted the most gripes for both fixed line home broadband and landline phone services. Meanwhile BT were the naughtiest child for both Mobile and Pay TV.

Which? Rank UK Broadband ISPs by the Top Four Complaints

2nd April, 2018 (15 Comments)

A new survey of more than 1,900 broadband customers across 12 different ISPs has revealed how each are ranked when ordered by the top four most common service complaints (price hikes, slow speeds, connection problems and router faults).

UK Broadband ISPs Failing to Provide Enough Speed Information

23rd March, 2018 (2 Comments)

A new Mystery Shopper study conducted by consumer magazine Which? has revealed that major broadband ISPs are only giving the required information about connection speeds under Ofcom’s Code of Practice (CoP) less than half (47%) of the time, with some (e.g. TalkTalk) doing worse than others.

Post Office Confirm UK Phone and Broadband Price Rises for 2018

9th March, 2018 (2 Comments)

Customers of the Post Office’s UK home phone and broadband ISP packages have been braced for a series of price rises that will be introduced from 1st May 2018, which will see some services increase their monthly rental by between £1 to £2 extra and call charges will also hike upwards.

Bad News for TalkTalk and Post Office in Ofcom Complaints Study Q3 2017

19th January, 2018 (3 Comments)

The UK telecom regulator’s latest Q3 2017 consumer complaints report has named and shamed TalkTalk for attracting the most gripes in the fixed ISP broadband sector, while the Post Office suffered the same for landline phone services and Vodafone took the most heat for Mobile.

Post Office Broadband Add £30 Credit to UK Black Friday Price Cuts

20th November, 2017 (0 Comments)

The Post Office has introduced a Black Friday bonus to their existing UK unlimited broadband and phone price reductions, which gives new customers a £30 account credit (available on orders made until 27th November). The downside is that you can only get this on their ‘up to’ 17Mbps package.

Ofcom Praise Sky and Virgin Media in Q2 2017 UK Consumer Complaints Study

27th September, 2017 (7 Comments)

Broadband providers Virgin Media and Sky Broadband have today been praised by Ofcom’s Q2 2017 UK consumer complaints report after they received fewer gripes than any other ISP for their service. Unfortunately the same cannot be said for BT and TalkTalk, which attracted the most complaints.

TalkTalk Rated the Worst ISP by 2017 Which? Consumer Broadband Survey

22nd September, 2017 (13 Comments)

The latest biannual survey of UK phone and broadband providers by consumer magazine Which? has once again named Zen Internet as the best overall ISP (85% for customer satisfaction), but the same could not be said for TalkTalk that continues to languish at the bottom on a score of 40%.

The Post Office Cuts UK FTTC Fibre Broadband and Phone Bundle Prices

23rd August, 2017 (4 Comments)

The Post Office has joined the summer discount club by slashing the price of their ‘up to’ 38Mbps and ‘up to’ 76Mbps capable unlimited “fibre broadband” (FTTC) and phone bundles for the first 18 months of service. On top of that their one-off activation fee has been cut from £60 to £30.

Post Office Completes Acquisition of Troubled UK ISP Fuel Broadband

2nd August, 2017 (8 Comments)

The Post Office’s telecoms division has today announced that they’ve completed the acquisition of Fuel Broadband from previous owner New Call Telecom. Apparently the “seamless” migration progress concluded yesterday and 60,000 customers have now been moved.

UPD Ofcom Q1 2017 UK Consumer Complaints Report Slaps BT and TalkTalk

28th June, 2017 (9 Comments)

Ofcom’s latest Q1 2017 study of UK consumer complaints about fixed line Broadband, Phone, Pay TV and Mobile services has praised Sky (Sky Broadband) for receiving the fewest gripes. Meanwhile BT, TalkTalk and Vodafone are highlighted for attracting the most complaints.

UPDATE2 Concern for Fuel Broadband as Customers Report Service Closure

12th June, 2017 (28 Comments)

Reports are coming in that UK ISP Fuel Broadband (formerly Primus Saver), which is owned by New Call Telecom (NCT), could be in serious trouble after customers were informed that the service would be shut down at the end of July 2017 and accounts moved to the Post Office.

UK Post Office Cuts Price of Unlimited Broadband and Phone Bundle

24th April, 2017 (4 Comments)

New subscribers to the Post Office’s “totally unlimited” broadband and phone package may be pleased to learn that the provider has shaved another 99p off their special offer price, which means that it will now cost £20 a month for the first 18 months of service (£26.99 thereafter).

Ofcom UK Report Compares Big Broadband and Mobile ISPs by Service Quality

12th April, 2017 (2 Comments)

Ofcom has today published a huge new report into the service quality and provision times of the United Kingdom’s largest ISPs and technologies, which finds that 87% of broadband customers are satisfied with their service and this rises to 89% for landline (phone) and 92% for Mobile.

Which? 2017 UK Broadband Survey Awards Best ISP to Zen Internet

7th April, 2017 (6 Comments)

Consumer magazine Which? has published the results from their first 2017 reader survey of broadband ISP satisfaction, which saw Zen Internet retain the top “Recommended Provider” award for their broadband service. At the other end TalkTalk attracted the lowest level of customer satisfaction.

Ofcom Q4 2016 UK Complaints Report Highlights Problems for BT and Plusnet

29th March, 2017 (6 Comments)

Ofcom’s latest Q4 2016 (Oct-Dec) consumer complaints study has found that BT attracted the most gripes for fixed line broadband services, while Plusnet did the same for fixed line phone, Vodafone had a similar problem for Mobile and once again BT also came bottom for Pay TV.

Q3 2016 Study – BT and Plusnet Attract Most Broadband Complaints

20th December, 2016 (6 Comments)

The UK telecoms regulator has today published their Q3 2016 consumer complaints study, which reports that the total volume of fixed line Broadband, Phone and Pay TV complaints in the UK has increased, while Mobile gripes declined. Sadly BT came out as the biggest magnet for broadband gripes.