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Articles for Category Tag - postoffice

 

8th November, 2018 (5 Comments)

Ofcom’s latest Q2 2018 UK complaints report finds that consumer moans are falling, while Sky Broadband attracted the least gripes for fixed line broadband (TalkTalk attracted the most) and it was the same story for landline phone services. Pay TV and Mobile providers are also included.

30th October, 2018 (5 Comments)

A new survey of 7,026 broadband customers, which was conducted by consumer magazine Which? in July 2018, has examined 12 of the biggest UK home broadband ISPs and found that customers of Virgin Media were the most likely to experience problems with their service. Meanwhile subscribers to Zen Internet had the least moans.

1st October, 2018 (4 Comments)

The Post Office has today said that they will launch a new promotion, which should reduce the monthly price of their standard unlimited broadband (11Mbps average download speed) and phone line bundle to just £15.90 for the first 12 months of service (£29 per month thereafter). The setup fee will also become free.

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10th September, 2018 (9 Comments)

Internet and phone providers Zen Internet and Plusnet have come top in a new biannual UK MSE survey of ISP customer service quality. Sadly the news isn’t so good for those at the opposite (bottom) end of the table, where TalkTalk and the Post Office could both be found.

18th July, 2018 (3 Comments)

Ofcom has just published their latest Q1 2018 UK consumer complaints study, which notes that Sky Broadband attracted the least gripes for fixed line broadband and phone services, while TalkTalk attracted the most complaints for both. Pay TV and Mobile providers are also covered.

4th May, 2018 (3 Comments)

The Post Office has today become the latest big phone and home broadband ISP after Sky Broadband to adopt “average” (measured at peak time) advertised download speeds on their packages. On top of that they’ve also reduced their prices, which may help to counter the recent price rise news.

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3rd May, 2018 (3 Comments)

Ofcom has published their annual study of service quality, call waiting times, complaints and service provision among the largest UK ISPs and Mobile operators, which among other things found that Plusnet had the longest call waiting times (7:50 mins) and the highest broadband satisfaction (86%).

18th April, 2018 (1 Comment)

Ofcom has today published their latest Q4 2017 UK consumer complaints study, which notes that TalkTalk attracted the most gripes for both fixed line home broadband and landline phone services. Meanwhile BT were the naughtiest child for both Mobile and Pay TV.

2nd April, 2018 (15 Comments)

A new survey of more than 1,900 broadband customers across 12 different ISPs has revealed how each are ranked when ordered by the top four most common service complaints (price hikes, slow speeds, connection problems and router faults).

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23rd March, 2018 (2 Comments)

A new Mystery Shopper study conducted by consumer magazine Which? has revealed that major broadband ISPs are only giving the required information about connection speeds under Ofcom’s Code of Practice (CoP) less than half (47%) of the time, with some (e.g. TalkTalk) doing worse than others.

9th March, 2018 (2 Comments)

Customers of the Post Office’s UK home phone and broadband ISP packages have been braced for a series of price rises that will be introduced from 1st May 2018, which will see some services increase their monthly rental by between £1 to £2 extra and call charges will also hike upwards.

19th January, 2018 (3 Comments)

The UK telecom regulator’s latest Q3 2017 consumer complaints report has named and shamed TalkTalk for attracting the most gripes in the fixed ISP broadband sector, while the Post Office suffered the same for landline phone services and Vodafone took the most heat for Mobile.

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20th November, 2017 (0 Comments)

The Post Office has introduced a Black Friday bonus to their existing UK unlimited broadband and phone price reductions, which gives new customers a £30 account credit (available on orders made until 27th November). The downside is that you can only get this on their ‘up to’ 17Mbps package.

27th September, 2017 (7 Comments)

Broadband providers Virgin Media and Sky Broadband have today been praised by Ofcom’s Q2 2017 UK consumer complaints report after they received fewer gripes than any other ISP for their service. Unfortunately the same cannot be said for BT and TalkTalk, which attracted the most complaints.

22nd September, 2017 (13 Comments)

The latest biannual survey of UK phone and broadband providers by consumer magazine Which? has once again named Zen Internet as the best overall ISP (85% for customer satisfaction), but the same could not be said for TalkTalk that continues to languish at the bottom on a score of 40%.

23rd August, 2017 (4 Comments)

The Post Office has joined the summer discount club by slashing the price of their ‘up to’ 38Mbps and ‘up to’ 76Mbps capable unlimited “fibre broadband” (FTTC) and phone bundles for the first 18 months of service. On top of that their one-off activation fee has been cut from £60 to £30.

2nd August, 2017 (8 Comments)

The Post Office’s telecoms division has today announced that they’ve completed the acquisition of Fuel Broadband from previous owner New Call Telecom. Apparently the “seamless” migration progress concluded yesterday and 60,000 customers have now been moved.

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