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Articles for Category Tag - postoffice

Zen Internet Tops Which? UK Broadband Survey, But TalkTalk Bottom

18th November, 2016 (7 Comments)

Consumer magazine Which? has published the outcome from their latest H2 2016 reader survey of broadband ISP satisfaction, which for the 10th time has named Zen Internet the best of the bunch. Sadly the news isn’t so good for TalkTalk, which had the lowest customer satisfaction score of 37%.

Post Office Adopts All-in-One UK Pricing for Broadband and Phone

27th October, 2016 (1 Comment)

The Post Office has confirmed that their website will today be updated to reflect the Advertising Standards Authority‘s new all-inclusive pricing guideline (details), which nudges ISPs to combine the cost of phone line rental and broadband into a single price.

The UK Post Office Offers 18 Month Broadband and Phone Discount

29th September, 2016 (1 Comment)

Customers looking to take their standard unlimited broadband from the Post Office may like to know that they’re offering the service at £3 a month for the first 18 months (£10 thereafter), although you still have to bundle this with phone line rental from £16.99 per month.

Ofcom Q2 2016 Report – BT Broadband Attracts the Most Complaints

28th September, 2016 (11 Comments)

Good news, Ofcom’s latest Q2 2016 consumer complaints report finds that the total volume of UK Telecoms (mobile, broadband and phone) and Pay TV complaints has declined. Sadly some ISPs have fared better than others, with BT coming out top of the worst for fixed line home broadband.

Post Office Confirms UK Line Rental and Broadband Price Hikes

28th July, 2016 (2 Comments)

Once again the Post Office has announced a series of annual price hikes for their broadband and phone services, which will be introduced from 5th September 2016 (the last increase was on the 9th November 2015, so it’s now two hikes within a single year).

EE, BT and TalkTalk Collected the Most Consumer Complaints in Q1 2016

8th July, 2016 (6 Comments)

UK ISPs EE, BT and TalkTalk have managed to collect the greatest proportion of consumer complaints for their fixed line broadband services, at least that’s one way of reading Ofcom’s Q1 2016 consumer complaints report. Meanwhile Virgin Media and Sky Broadband attracted the fewest gripes.

Ofcom List the Naughtiest UK Mobile, Phone and Broadband ISPs – Q4 2015

30th March, 2016 (2 Comments)

The telecoms regulator has released their latest complaints report to the end of 2015, which reveals what mobile, TV, phone and broadband providers in the United Kingdom attracted the most consumer complaints. EE topped the naughty list for broadband, while TalkTalk dominated for fixed line phone gripes.

Broadband Satisfaction Study Hails Zen Internet, as TalkTalk Hit Bottom

18th March, 2016 (7 Comments)

Consumer magazine Which? has this week published the outcome from their latest reader survey of broadband ISP satisfaction, which saw Zen Internet and Utility Warehouse win the highest ratings. Unfortunately the same could not be said for TalkTalk, which had the lowest score by far.

UK Post Office Offers Half Price Unlimited Broadband for 18 Months

1st February, 2016 (0 Comments)

The Post Office will today launch a new deal that offers their top unlimited broadband package at half price (£4 a month) for the first 12 months of service (£8 per month thereafter), although you still have to pay for line rental from the equivalent of £14 a month if pre-paid for a year or £16 as standard.

Ofcom Name the Worst UK Mobile, Phone and Broadband ISPs – Q3 2015

15th December, 2015 (7 Comments)

The telecoms regulator has today published their latest Q3 2015 complaints report, which reveals the volume of gripes received for all of the United Kingdom’s largest broadband, phone, mobile and TV providers. As usual EE takes a beating, while Sky Broadband and Virgin Media win praise.

The UK PostOffice Offers 12 Months FREE Broadband and Calls

23rd October, 2015 (0 Comments)

The Post Office has launched a new promotion that offers their top unlimited broadband package FREE for the first 12 months of service (£8 per month thereafter), mind you there is a price rise coming.

The UK PostOffice Confirms Line Rental and Phone Call Price Hikes

7th October, 2015 (0 Comments)

Consumers who take one of the PostOffice’s phone bundles, most often alongside a broadband bundle, are being informed this week that from 9th November 2015 they too will become the latest ISP subscribers to suffer from the dreaded annual price hikes in line rental and call charges.

Ofcom Names the Worst UK Telecoms and Broadband ISPs for Q2 2015

22nd September, 2015 (4 Comments)

The telecoms regulator has published its latest quarterly report into the volume of complaints experienced by all of the United Kingdom’s largest broadband, phone, mobile and TV providers. As usual the news is good for some providers (e.g. Sky Broadband, Virgin Media) and bad for others (e.g. EE).

EE Top of the Worst in Ofcom’s Q1 UK Telecoms and TV Complaints Report

30th June, 2015 (1 Comment)

The communications regulator has today published their latest Q1-2015 consumer complaints report, which saw overall complaint volumes continue to fall across most of the major UK mobile, pay tv, fixed line phone and broadband sectors. But the news isn’t so good for EE, which has seen gripes surge.

PlusNet, Virgin Media and Post Office Rated Best for Customer Service

26th June, 2015 (6 Comments)

Broadband and phone providers PlusNet, Virgin Media and the Post Office have come top of a new survey of customer service quality, which questioned some 14,000 respondents about their experiences. Sadly TalkTalk / AOL and EE could all be found at the lowest rated end of the scale.

Ofcom Publish 2014 Broadband, Phone, Mobile and TV Complaints Report

12th May, 2015 (1 Comment)

The communications regulator has today published their latest quarterly consumer complaints report to the end of 2014 and unsurprisingly, despite a general flatness in complaint volumes, there are still some familiar names topping the tables. We’re looking at you EE (fixed broadband and phone), Vodafone (mobile) and BT (Pay TV).

John Lewis and Zen Internet Come Top for UK ISP Broadband Satisfaction

16th March, 2015 (4 Comments)

Consumer magazine Which? has today published the results of their latest Q1 2015 reader survey of broadband ISP satisfaction, which found that customers of John Lewis’s broadband division and Zen Internet were the most satisfied with their service. Meanwhile all of the biggest ISPs could be found languishing at the bottom.