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Articles for Category Tag - postoffice

UPD Ofcom Q1 2017 UK Consumer Complaints Report Slaps BT and TalkTalk

28th June, 2017 (9 Comments)

Ofcom’s latest Q1 2017 study of UK consumer complaints about fixed line Broadband, Phone, Pay TV and Mobile services has praised Sky (Sky Broadband) for receiving the fewest gripes. Meanwhile BT, TalkTalk and Vodafone are highlighted for attracting the most complaints.

UPDATE2 Concern for Fuel Broadband as Customers Report Service Closure

12th June, 2017 (28 Comments)

Reports are coming in that UK ISP Fuel Broadband (formerly Primus Saver), which is owned by New Call Telecom (NCT), could be in serious trouble after customers were informed that the service would be shut down at the end of July 2017 and accounts moved to the Post Office.

UK Post Office Cuts Price of Unlimited Broadband and Phone Bundle

24th April, 2017 (4 Comments)

New subscribers to the Post Office’s “totally unlimited” broadband and phone package may be pleased to learn that the provider has shaved another 99p off their special offer price, which means that it will now cost £20 a month for the first 18 months of service (£26.99 thereafter).

Ofcom UK Report Compares Big Broadband and Mobile ISPs by Service Quality

12th April, 2017 (2 Comments)

Ofcom has today published a huge new report into the service quality and provision times of the United Kingdom’s largest ISPs and technologies, which finds that 87% of broadband customers are satisfied with their service and this rises to 89% for landline (phone) and 92% for Mobile.

Which? 2017 UK Broadband Survey Awards Best ISP to Zen Internet

7th April, 2017 (6 Comments)

Consumer magazine Which? has published the results from their first 2017 reader survey of broadband ISP satisfaction, which saw Zen Internet retain the top “Recommended Provider” award for their broadband service. At the other end TalkTalk attracted the lowest level of customer satisfaction.

Ofcom Q4 2016 UK Complaints Report Highlights Problems for BT and Plusnet

29th March, 2017 (6 Comments)

Ofcom’s latest Q4 2016 (Oct-Dec) consumer complaints study has found that BT attracted the most gripes for fixed line broadband services, while Plusnet did the same for fixed line phone, Vodafone had a similar problem for Mobile and once again BT also came bottom for Pay TV.

Q3 2016 Study – BT and Plusnet Attract Most Broadband Complaints

20th December, 2016 (6 Comments)

The UK telecoms regulator has today published their Q3 2016 consumer complaints study, which reports that the total volume of fixed line Broadband, Phone and Pay TV complaints in the UK has increased, while Mobile gripes declined. Sadly BT came out as the biggest magnet for broadband gripes.

Zen Internet Tops Which? UK Broadband Survey, But TalkTalk Bottom

18th November, 2016 (7 Comments)

Consumer magazine Which? has published the outcome from their latest H2 2016 reader survey of broadband ISP satisfaction, which for the 10th time has named Zen Internet the best of the bunch. Sadly the news isn’t so good for TalkTalk, which had the lowest customer satisfaction score of 37%.

Post Office Adopts All-in-One UK Pricing for Broadband and Phone

27th October, 2016 (1 Comment)

The Post Office has confirmed that their website will today be updated to reflect the Advertising Standards Authority‘s new all-inclusive pricing guideline (details), which nudges ISPs to combine the cost of phone line rental and broadband into a single price.

The UK Post Office Offers 18 Month Broadband and Phone Discount

29th September, 2016 (1 Comment)

Customers looking to take their standard unlimited broadband from the Post Office may like to know that they’re offering the service at £3 a month for the first 18 months (£10 thereafter), although you still have to bundle this with phone line rental from £16.99 per month.

Ofcom Q2 2016 Report – BT Broadband Attracts the Most Complaints

28th September, 2016 (11 Comments)

Good news, Ofcom’s latest Q2 2016 consumer complaints report finds that the total volume of UK Telecoms (mobile, broadband and phone) and Pay TV complaints has declined. Sadly some ISPs have fared better than others, with BT coming out top of the worst for fixed line home broadband.

Post Office Confirms UK Line Rental and Broadband Price Hikes

28th July, 2016 (2 Comments)

Once again the Post Office has announced a series of annual price hikes for their broadband and phone services, which will be introduced from 5th September 2016 (the last increase was on the 9th November 2015, so it’s now two hikes within a single year).

EE, BT and TalkTalk Collected the Most Consumer Complaints in Q1 2016

8th July, 2016 (6 Comments)

UK ISPs EE, BT and TalkTalk have managed to collect the greatest proportion of consumer complaints for their fixed line broadband services, at least that’s one way of reading Ofcom’s Q1 2016 consumer complaints report. Meanwhile Virgin Media and Sky Broadband attracted the fewest gripes.

Ofcom List the Naughtiest UK Mobile, Phone and Broadband ISPs – Q4 2015

30th March, 2016 (2 Comments)

The telecoms regulator has released their latest complaints report to the end of 2015, which reveals what mobile, TV, phone and broadband providers in the United Kingdom attracted the most consumer complaints. EE topped the naughty list for broadband, while TalkTalk dominated for fixed line phone gripes.

Broadband Satisfaction Study Hails Zen Internet, as TalkTalk Hit Bottom

18th March, 2016 (7 Comments)

Consumer magazine Which? has this week published the outcome from their latest reader survey of broadband ISP satisfaction, which saw Zen Internet and Utility Warehouse win the highest ratings. Unfortunately the same could not be said for TalkTalk, which had the lowest score by far.

UK Post Office Offers Half Price Unlimited Broadband for 18 Months

1st February, 2016 (0 Comments)

The Post Office will today launch a new deal that offers their top unlimited broadband package at half price (£4 a month) for the first 12 months of service (£8 per month thereafter), although you still have to pay for line rental from the equivalent of £14 a month if pre-paid for a year or £16 as standard.

Ofcom Name the Worst UK Mobile, Phone and Broadband ISPs – Q3 2015

15th December, 2015 (7 Comments)

The telecoms regulator has today published their latest Q3 2015 complaints report, which reveals the volume of gripes received for all of the United Kingdom’s largest broadband, phone, mobile and TV providers. As usual EE takes a beating, while Sky Broadband and Virgin Media win praise.