Home » UK ISP News Archive » Article Tag: Sky Broadband (897 Posts)

Articles for Category Tag - Sky Broadband

Hundreds of Jobs at Risk as Sky UK Scale Back Firstsource Sites

25th May, 2023 (46 Comments)

Indian-owned Firstsource Solutions have confirmed that there has been a change in their long-running contract with Sky, which could result in up to 200 jobs being lost across their sites, such as in Belfast, Derry and Derby. The redundancies are likely to impact those working for NOW Broadband (NOW TV) sales, Sky service and Sky sales.

Umlaut Study Names Virgin Media as Fastest UK Broadband ISP

25th May, 2023 (10 Comments)

A new benchmark study from telecoms analyst firm Umlaut, which tested and measured fixed broadband connectivity in the United Kingdom over a period of 6 months, has awarded their overall “Best in Test” certificate to Virgin Media (VMO2) after they came top for both download and upload performance.

Sky Broadband UK Router and WiFi Visualisation

BT Gripe Gets UK Sky Broadband WiFi Guarantee TV Ad Banned

24th May, 2023 (4 Comments)

The Advertising Standards Authority (ASA) has banned a minions themed TV advert for UK ISP Sky Broadband, specifically their “Wall to Wall Wi-Fi Guarantee“, after BT complained it “misleadingly implied that customers would receive seamless Wi-Fi in every room of a house“, when in fact they wouldn’t and it didn’t include any extenders or boosters.

ISP NOW Broadband to Hike UK Prices by £3.50 a Month

18th May, 2023 (14 Comments)

Customers of Sky UK’s sibling NOW Broadband (NOW TV) sub-brand, which in March 2023 reportedly said that it would keep their broadband and phone prices frozen (here), has now begun notifying customers of an imminent price hike that will be introduced from 5th July 2023 – hiking monthly prices by an extra £3.50.

Ofcom Compare Broadband ISPs by Call Waits, Faults and Quality etc

18th May, 2023 (9 Comments)

Ofcom has today published their 2023 UK study of broadband ISP, phone and mobile service quality, call waiting times, complaint levels, faults, repairs, compensation and install times amongst the largest providers. For example, TalkTalk attracted the lowest satisfaction for broadband (78%), while Plusnet secured the highest (89%).

Netflix Warns UK Broadband ISPs of Password Sharing Crackdown

16th May, 2023 (23 Comments)

Internet video streaming giant Netflix has reportedly contacted several major UK broadband ISPs that bundle their service with Pay TV products, including Sky Broadband, BT, Virgin Media and TalkTalk, to discuss the potential impact on customers of their imminent crackdown on password / account sharing.

Sky Stream TV Customers Now Need a 25Mbps Broadband Speed UPDATE

4th May, 2023 (22 Comments)

Some customers of Sky’s standalone Sky Stream TV product, which uses your UK broadband ISP and WiFi connection to stream their on-demand video content and live TV channels directly to your existing TV set (without a satellite dish), may be displeased to learn that you now need a much faster minimum download speed.

ISP Sky Broadband UK Preparing New Home Router for H2 2023

4th May, 2023 (33 Comments)

Sources have informed ISPreview that UK ISP Sky Broadband (Sky), which sells FTTC and FTTP packages via Openreach’s national network, are aiming to introduce a new WiFi 6 capable router for their residential customers sometime around the end of Q3 and early Q4 2023.

Business UK ISP Sky Connect Rebrands Under Sky Business

3rd May, 2023 (1 Comment)

Sky’s (Sky Broadband) sibling ISP for small business broadband customers, Sky Connect, has today joined with Sky Business TV to both relaunch under the singular Sky Business brand – providing both business connectivity and entertainment products.

Sky TV’s Plan to go Dishless in the UK Sees Cracks in Glass

2nd May, 2023 (56 Comments)

Sources within Sky UK (Comcast) have reportedly told a major newspaper that sales of their Sky Glass product, which launched in late 2021 and is essentially a Sky branded TV that also streams content over your home broadband ISP connection (inc. WiFi) instead of via a Satellite dish, have “underwhelmed“.

woman customer complaints call center vector illustration eps 10

Ofcom UK Name Shell Energy as UK ISP with Most Complaints in Q4 2022

27th April, 2023 (12 Comments)

The latest Ofcom study of UK consumer complaints for Q4 2022 has, once again, named and shamed Shell Energy for attracting the most consumer moans about both home broadband and landline phone services, while BT did the same for Pay Monthly Mobile services and Virgin Media for Pay TV.

Dear UK Broadband ISPs – Make Your Post Contract Prices Clear

12th April, 2023 (25 Comments)

We’ve lost count now of how many times ISPreview has had to say this over the years, but there are still far too many broadband ISPs in the UK – particularly larger players – that fail to clearly inform their customers of how much their package will cost post-contract. As a result, consumers often feel misled when it comes time to re-contract.

TalkTalk Named Worst Major UK Broadband ISP in Which? Survey

29th March, 2023 (21 Comments)

Consumer magazine Which? has published a partial summary of the results from their latest biannual 2023 survey of the best and worst broadband ISPs, which once again named Zen Internet as the best overall provider (customer satisfaction score of 81%), while TalkTalk were found to be the worst of the major players.

Uswitch 2023 Awards Name Best UK Broadband and Mobile Providers

9th March, 2023 (12 Comments)

Uswitch.com has unveiled the winners of their annual 2023 Telecoms Awards event, which among things saw Plusnet named as the best LARGE broadband ISP of the year, while Hyperoptic took the same award for smaller providers. Meanwhile, BT was named as the most reliable broadband ISP and giffgaff came top for mobile.

New UK Sky Stream TV Customers No Longer Own the Box (puck)

7th March, 2023 (27 Comments)

New customers of the Sky Stream TV product, which uses your home broadband ISP (doesn’t have to be Sky Broadband) and WiFi to stream Sky’s on-demand video and live TV content directly to your existing TV without a satellite dish, may be displeased to learn that they no longer own the set-top-box (puck) itself.

Sky Broadband UK Start Selling 900Mbps Gigafast Plan Again

4th March, 2023 (58 Comments)

Good news. UK ISP Sky Broadband has finally returned to selling their top tier 900Mbps (90Mbps upload) “Gigafast” package – based off Openreach’s national FTTP network – to new customers, apparently after carrying out unspecified work to “upgrade and optimise” the service. The package was removed from sale last November 2022.

ISP NOW Broadband Shuns Price Hikes from Parent Sky UK

3rd March, 2023 (41 Comments)

Customers of Sky’s sibling NOW Broadband (NOW TV) sub-brand are starting to receive notifications of this year’s price increases, but unlike their parent operator, they appear to be keeping their broadband and phone line rental prices frozen in 2023. Instead, only call charges are being increased.