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Articles for Category Tag - Sky Broadband

Sky Broadband and BT Upgrade UK Internet Platforms to Boost Performance

4th October, 2013 (15 Comments)

Customers of Sky Broadband’s dominant fully unbundled (MPF LLU) network should now be benefitting from two subtle ADSL2+ performance improvements after the ISP confirmed that it had recently added G.INP and Nitro technology to help “boost line stability and speeds“. BT are also testing G.INP but for superfast FTTC lines.

ISP Sky Broadband UK Hikes the Price of Phone Line Rental

26th September, 2013 (13 Comments)

Customers who take their phone service from Sky Broadband (BSkyB) will be displeased, if perhaps not surprised (every other major ISP has already announced a rise), to learn that the price of Sky Line Rental will increase from £14.50 a month now to £15.40 from 1st December 2013.

ISP Plusnet Named Overall Winner in UK Customer Satisfaction Awards 2013

24th September, 2013 (4 Comments)

Internet provider PlusNet has been named the overall winner for Broadband Choices annual Customer Satisfaction Awards 2013, which claims to have quizzed over 2,500 subscribers of the main ISPs in the United Kingdom to help reach its conclusion. But there were other winners too.

UPD Sky Broadband Criticise BT Openreach UK for Consistently Poor Service

23rd September, 2013 (20 Comments)

BTOpenreach, which is responsible for maintaining BT’s national UK network, has said that it’s always “working to improve” its service after at least two ISPs – Sky Broadband (BSkyB) and TalkTalk – both criticised their service quality ahead of Ofcom’s on-going review of the fixed telecoms market.

The Phone Rage Index Scalds UK ISPs BT, Sky Broadband and TalkTalk

13th September, 2013 (4 Comments)

A new study into the frustration caused by automated phone menus on telephone support and service lines, which are used by multiple companies around the United Kingdom, has listed BT, Sky (Sky Broadband) and TalkTalk in its annual list of the Top 20 worst offenders.

Free Cash Vouchers and Credits Galore from BT, TalkTalk, Sky and Virgin Media

6th September, 2013 (8 Comments)

Customers taking a new broadband, phone and or TV service bundle from BT, Sky Broadband, Virgin Media and TalkTalk are being offered a range of special financial incentives as the ISPs go to war over competing voucher and credit promotions.

UPDATE2 Sky Broadband is the First UK ISP to Begin Trialling Self Install FTTC

5th September, 2013 (8 Comments)

BTOpenreach, which among other things works to maintain and upgrade BT’s national UK telecoms network, has confirmed Sky Broadband as the country’s first ISP to begin trialling a new and possibly cheaper wires only (self-install) variant of its up to 80Mbps capable FTTC superfast broadband technology (i.e. no home engineer visit required).

UK ISP Sky Broadband Breaks 1000Gbps Network Data Traffic Milestone

4th September, 2013 (4 Comments)

Sky Broadband (BSkyB) claims that its network of 4.9 million internet access customers in the United Kingdom is now handling more than 1 Terabit per second of online data traffic, which equates to over 1000Gbps (Gigabits/sec).

UPD Virgin Media Say New SuperHub Offers Best Home WiFi of the Big UK ISPs

4th September, 2013 (7 Comments)

Cable ISP Virgin Media (Liberty Global) has today highlighted the latest “independent testing” from the University of Bristol and Farncombe, which appears to show that their new SuperHub wireless broadband router offers better home WiFi performance than BT’s equivalent HomeHub4. It also beat similar kit from Sky Broadband and TalkTalk.

UK ISP Sky Broadband Says No Need to Fear SessionCam Snooping

22nd August, 2013 (11 Comments)

Sky Broadband has moved to reassure people after some of their customers noticed that the third-party SessionCam service appeared to be monitoring private activity upon sensitive parts of the ISPs online account management (My Sky) pages, such as the page for entering payment details.

UPDATE ISP Sky Broadband Confirms O2 UK and BE Migration Timetable

19th August, 2013 (13 Comments)

Sky Broadband (BSkyB) have quietly updated their FAQ pages with more information about the forthcoming migration of O2 UK and BE Broadband fixed line ISP customers, which was previously expected to begin during the “autumn“. We now know that this process will start in October 2013 and should end sooner than expected.

UPDATE AAISP UK Migrate O2 Wholesale Lines to TalkTalk After SKY Concern

17th August, 2013 (8 Comments)

Business ISP Andrews and Arnold (AAISP) has confirmed that they’ve started moving “a lot of” BE/O2 Wholesale broadband lines over to their other back-haul carrier (TalkTalk Wholesale), which has primarily been caused by a loss of customers and related “uncertainty over the Sky take over“.

Sky and Other UK ISPs Finally Fix Crystal Palace FC and RadioTimes Block

15th August, 2013 (7 Comments)

Customers of Sky Broadband (plus those of many other UK ISPs) should now be able to access the Radio Times, Crystal Palace FC, Taylor Swift and over 100 other legitimate websites after providers resolved a problem in their court-ordered internet censorship system that occurred because Rights Holders failed to check the data.

UPD Sky to Recreate UK ISP BE Broadband as a Premium Fibre Service

14th August, 2013 (6 Comments)

Customers of BE Broadband, which is now owned by BSkyB (Sky Broadband), have been told that Sky intends to “recreate BE on their own network as a premium service“, which will based off their top Fibre Unlimited Pro (76Mbps) FTTC product with a few extras bolted-on top.

ASA UK Ban Bruce Willis TV Advert for Sky Broadband over Price Confusion

14th August, 2013 (2 Comments)

The Advertising Standards Authority (ASA) has banned one of Sky Broadband’s hugely expensive TV adverts, which showcased action movie star Bruce Willis, after a viewer complained that it failed to make the pricing commitment clear to potential subscribers. Yippee ki-yay..

UPD4 EZTV Cause Website Blocking Fail for UK Sky Broadband ISP Users

10th August, 2013 (11 Comments)

Some Sky Broadband users were this week left frustrated after the ISP began sporadically blocking TorrentFreak, a well-recognised news source for the BitTorrent and P2P community. But the cause appears to have been a deliberate manipulation by one of the websites that Sky is required to block, which has highlighted the danger of overblocking.

Which UK Broadband ISP and Mobile Operator Gives Top Twitter Support

10th August, 2013 (2 Comments)

An interesting new study from social media analyst WaveMetrix has taken a look at the United Kingdom’s biggest broadband ISPs to discover which gives the best support via Twitter. The study found that good support is about more than being the fastest to reply. Just ask Virgin Media, which wasn’t the fastest like Sky Broadband but still did well.