Internet provider PlusNet has been named the overall winner for Broadband Choices annual Customer Satisfaction Awards 2013, which claims to have quizzed over 2,500 subscribers of the main ISPs in the United Kingdom to help reach its conclusion. But there were other winners too.
As usual the results should perhaps be taken with a pinch of salt due to the fact that the survey only appears to have included the six largest providers, which is most likely due to a lack of feedback from users of the smaller and usually more reputable ISPs (it’s unclear whether or not smaller ISPs were offered as an option for voting).
Customer Satisfaction Awards 2013 – Winners
Overall Winner (Broadband) – PlusNet
Customer Service – PlusNet
Online Security Features – PlusNet
Quality and Reliability – PlusNet
Speed of Activation – PlusNet
Value for Money – PlusNet
Home Phone – PlusNet
Quality of Router – BT
Wi-Fi Hotspots – BT
TV – BT
Speed of Activation (TV) – BT
Value for Money (TV) – BT
Additional Customer Benefits – Sky Broadband
Range of Channels (TV) – Sky Broadband
Set-Top-Box (TV) – Sky Broadband
Broadband Speed – Virgin Media
Customer Service (TV) – Virgin Media
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