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ISP Plusnet Named Overall Winner in UK Customer Satisfaction Awards 2013

Tuesday, Sep 24th, 2013 (2:03 pm) - Score 1,542

Internet provider PlusNet has been named the overall winner for Broadband Choices annual Customer Satisfaction Awards 2013, which claims to have quizzed over 2,500 subscribers of the main ISPs in the United Kingdom to help reach its conclusion. But there were other winners too.

As usual the results should perhaps be taken with a pinch of salt due to the fact that the survey only appears to have included the six largest providers, which is most likely due to a lack of feedback from users of the smaller and usually more reputable ISPs (it’s unclear whether or not smaller ISPs were offered as an option for voting).

Customer Satisfaction Awards 2013 – Winners

Overall Winner (Broadband) – PlusNet

Customer Service – PlusNet

Online Security Features – PlusNet

Quality and Reliability – PlusNet

Speed of Activation – PlusNet

Value for Money – PlusNet

Home Phone – PlusNet

Quality of Router – BT

Wi-Fi Hotspots – BT


Speed of Activation (TV) – BT

Value for Money (TV) – BT

Additional Customer Benefits – Sky Broadband

Range of Channels (TV) – Sky Broadband

Set-Top-Box (TV) – Sky Broadband

Broadband Speed – Virgin Media

Customer Service (TV) – Virgin Media

By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook and .
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