Home » UK ISP News Archive » Article Tag: Sky Broadband (1081 Posts)

Articles for Category Tag - Sky Broadband

complaints ofcom report isp broadband tv phone mobile

Ofcom Shames TalkTalk and O2 for UK Telecoms Complaints – Q3 2024

13th February, 2025 (7 Comments)

Ofcom have today published their Q3 2024 study of UK consumer telecoms complaints, which names and shames TalkTalk for attracting the most complaints about broadband, while O2 took the most flak mobile and Virgin Media was put on the naughty step for Pay TV.

New Gov Action Plan Supports Vulnerable Users in UK Digital Phone Switchover

12th February, 2025 (20 Comments)

The UK government has published its revised Telecare National Action Plan (TNAP), which will require major UK broadband and phone providers (e.g. BT, Virgin Media, Vodafone and Sky Broadband) to go further with protecting vulnerable telecare users when upgrading legacy phone lines to new digital (IP based) networks.

Sky Glass Gen 2 TV in a Living Room PR 110225

Sky UK Launches New Broadband-based Sky Glass Gen 2 TV Sets

11th February, 2025 (31 Comments)

Customers of Sky’s broadband-based pay TV streaming service and devices may be interested to learn that the company has today introduced the first of their next generation Sky Glass Gen 2 televisions, which features an even brighter 4K HDR screen and an enhanced seven-speaker Dolby Atmos® sound system built in. This will be followed by SkyGlass Air “later this year“.

nPerf Ranks Fastest UK Fixed Broadband ISPs by Nation and Speed

7th February, 2025 (3 Comments)

Internet connection benchmarking firm nPerf has today published the results from a new crowdsourced study into fixed broadband ISP speeds across England, Scotland, Wales and Northern Ireland. But oddly the results only cover Sky Broadband, Virgin Media, Vodafone, TalkTalk, Fibrus (NI) and Ogi (Wales).

Openreach 2025 Storm Eowyn Damage in UK Garden PR 050225

N.Ireland Assembly Blasts Broadband and Mobile Providers Over Storm Eowyn Response

6th February, 2025 (10 Comments)

Members of the Northern Ireland Assembly have this week criticised UK broadband and mobile operators, particularly Vodafone, BT, EE, Sky Broadband, Vodafone, O2 and Fibrus, for their response to the damage caused by Storm Éowyn. The complaints touched on issues of slow repairs, absent compensation and poor communication with customers.

Sky Broadband Max Hub Router and WiFi Max Kit 2023

UK ISP Sky Broadband and TV Confirms Price Increases for 2025 UPDATE3

4th February, 2025 (34 Comments)

Customers of Sky UK’s (Sky Broadband, Comcast etc.) internet, phone and TV products have today been told to brace for an average annual price increase of 6.2% (down from 6.7% last year), which will be introduced from April 2025. But broadband and phone customers who are unhappy about this will be able to exit their contracts penalty free.

Ofcom Probes Deeper into Flaws of New UK Broadband Switching Process

31st January, 2025 (9 Comments)

The UK telecoms regulator, Ofcom, has called on major ISPs – including BT, Sky Broadband, Vodafone, TalkTalk, and Virgin Media – to provide more information in an effort to help them understand why the new consumer broadband and phone switching system (One Touch Switching) is still struggling to successfully complete many consumer migration requests.

Sky-Broadband-Max-Hub-with-Coloured-Lines

Sky Broadband Users in West Yorkshire Suffer Unusual Connectivity Woes UPDATE

21st January, 2025 (6 Comments)

Some customers of UK ISP Sky Broadband, primarily those in West Yorkshire (England), appear to be suffering from an unusual problem with their internet connectivity. The issue is disrupting video playback on YouTube and hampering access and downloads from Google Play (Android App store), as well as some other services.

Sky UK Shifts Sky Cinema Customers to Paramount+ Basic (with ads) Plan

17th January, 2025 (24 Comments)

Customers of Sky’s TV (Sky Broadband) service, specifically those with their Sky Cinema plan, have been told that their included Paramount+ subscription will be “moved” to the lower value Paramount+ Basic (with ads) plan from 21st January 2025. Some customers will no doubt see this as a downgrade, given that the overall plan price remains the same.

Report Examines Customer Take-up of Openreach vs AltNet Broadband ISPs UPDATE

16th January, 2025 (4 Comments)

Strategic consultancy firm Eight Advisory has today launched a new Takeup Tracker, which examines the steady rise in take-up across the UK’s many alternative full fibre broadband (altnet) networks and compares it with that of incumbent operator Openreach (BT). The new tracker paints a mixed picture, albeit one with some positives to share.

Sky Stream Box Briefly Gains Option to Add Terrestrial UK TV Channels UPDATE

14th January, 2025 (8 Comments)

Some customers of Sky’s broadband-based Sky Stream TV devices (puck) have, over the past week, noticed the surprise addition of a new “TV Input” App that appears to activate the previously unused TV aerial port (tuner) on the back of the box – making it possible to add terrestrial Freeview channels via the old-fashioned method. But it may only be temporary.

Broadband ISP TalkTalk UK Starts Phasing Out NOW TV on Bills UPDATE

8th January, 2025 (2 Comments)

Customers of budget internet provider TalkTalk, specifically those who take their Pay TV service, have had it confirmed that the ISP will be phasing out their single billing integration of Sky’s NOW TV streaming service (i.e. customers will no longer be able to add NOW TV Plans to a single bill from the ISP). Netflix integration was also removed last month.

Price rise uk broadband and mobile households by 123rf

2025 Broadband Price Hikes and the Impact of Ofcom’s New UK Policy

28th December, 2024 (45 Comments)

On 17th January 2025 Ofcom will begin enforcing a ban on mid-contract price hikes that are linked to inflation and percentage changes (here), but this doesn’t extend to many existing broadband contracts. Consumers on bigger ISPs may thus find themselves being divided between two different pricing policies, and one is going to hurt your wallet more than the other.

Broadband UK speed meter multiple colours by 123rf

Top Fastest UK Mobile and Home Broadband ISPs for H2 2024

27th December, 2024 (1 Comment)

Once again, as we reach the end of 2024, it’s time for ISPreview to take our usual biannual look back to see how the broadband download and upload speeds have changed across the fastest nationally available UK fixed line ISPs, mobile network operators and Starlink (satellite) services. But this time around we’ve made a few changes.

Big UK ISPs Ordered to Block More Pirated Book and Journal Websites

20th December, 2024 (18 Comments)

The Publishers Association (PA) has convinced the High Court to force most of the major broadband ISPs in the United Kingdom (BT, Sky Broadband, Virgin Media, TalkTalk, EE and Plusnet) to extend and expand their existing block of websites, focusing on those that were found to facilitate internet copyright infringement (piracy) of books and journals.

Sky Glass and Stream UK Customers Get New Ad-Skipping Feature

19th December, 2024 (11 Comments)

Customers of Sky’s broadband-based Sky Glass and Sky Stream pay TV streaming devices have finally got access to the provider’s new Ad-Skipping feature, which is an add-on pack that appears to have been introduced alongside Sky’s latest firmware update (e.g. QS34.022.00P on Sky Glass).

House-with-WiFi-broadband-symbol-above-123RF-60930318

Ofcom Report 506,000 UK Homes Now Take Social Broadband Tariffs

12th December, 2024 (0 Comments)

The UK telecoms regulator has today published their annual 2024 Pricing Trends Report, which among other things confirms that the take-up of cheaper social broadband ISP and mobile tariffs for those on state benefits has jumped to 506,000 customers in June 2024 (up from 380,000 in Sept 2023). But that’s still just 9.6% of eligible households (e.g. those on Universal Credit).