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Articles for Category Tag - Statistics

UK Digital Music Sales Soar Despite Threat from ISP Internet Piracy

2nd January, 2013 (7 Comments)

The British Phonographic Industry (BPI), which claims to represent the United Kingdom’s music industry, has once again reported “strong growth” from digital music sales during 2012 (e.g. digital album sales were up 14.8% to 30.5m) and that’s despite the perceived threat from internet piracy by broadband ISP consumers.

Survey Finds Rising Broadband ISP Satisfaction But Many Still Unhappy

2nd January, 2013 (0 Comments)

The results from 1,200 consumers to ISPreview.co.uk’s latest reader poll has found that 41.6% of UK based respondents continue to be “unhappy” with their current broadband ISP, with familiar concerns over poor internet speeds and reliability being among the biggest gripes.

Top 20 UK Local Authorities with the Highest Superfast Broadband Uptake

31st December, 2012 (10 Comments)

Ofcom’s most recent data reveals that superfast broadband (25Mbps+) ISP technology is now available to 65% of homes and businesses in the United Kingdom and yet just 7% of premises have actually adopted it. But where is superfast internet access most popular and why? The city of Portsmouth tops our new list with a take-up of 15.2%.

EU Broadband Coverage Reaches 72% of Households vs 80% in the UK

19th December, 2012 (1 Comment)

The European Union (EU27) has released its latest annual ‘Internet use in households and by individuals in 2012‘ report, which found that 76% of EU households now have internet access (up from 66% in 2009) and 72% of EU homes connect via broadband (up from just 57% in 2009).

UPDATE EE UK Overtakes TalkTalk as Broadband ISP with Most Complaints

18th December, 2012 (1 Comment)

Ofcom has today published its latest Q3-2012 customer complaints report for the UK’s largest fixed line broadband and phone providers (i.e. those with a market share of +4%). Happily TalkTalk continued to see fewer complaints but Orange UK’s service, which is now rebranded under EE, has seen consumer anger skyrocket.

International Ofcom Study Finds UK Strong for Broadband Availability and Price

13th December, 2012 (0 Comments)

Ofcom has released its annual 2012 International Communications Market Report (ICMR), which looks at the adoption, coverage and the uptake of broadband, phone, mobile, TV and radio services across 17 major countries. The report found that the UK was one of the cheapest markets and our superfast broadband (30Mbps+) availability compares favourably.

Point Topic Publishes UK Map of Superfast Broadband Uptake

4th December, 2012 (0 Comments)

Telecoms analyst firm Point Topic has today published a new map of superfast broadband take-up in the United Kingdom, which predictably reveals that adoption of superfast services appears to be strongest in areas where it has been “available for some time” (e.g. Northern Ireland, which is said to have “encouraging” adoption rates).

Sky Broadband Tops Ofcom Study of UK ISP Customer Service Satisfaction

4th December, 2012 (1 Comment)

The UK communications regulator, Ofcom, has today published its latest study of customer service satisfaction among the biggest telecoms operators and revealed that Sky Broadband (BSkyB) comes top for both its fixed line broadband, TV and phone services, while O2 was rated the best for mobile providers.

UK Top 8 Fastest Broadband ISPs by Download Speed for November 2012

4th December, 2012 (3 Comments)

The latest monthly summary of anecdotal consumer broadband ISP speed testing data, which covers the November 2012 period, reveals that the average download speed in the United Kingdom has fallen from 18.038Mbps (Megabits per second) last month to 17.054Mbps now. Meanwhile the average upload speed has remained largely unchanged at 2.13Mbps.

ISPs Could Use Behavioural Economics to Help Get Elderly People Online

29th November, 2012 (3 Comments)

A report from the International Longevity Centre – UK (ILC-UK) has proposed new ways in which broadband ISPs could use behavioural economics to get more elderly and disadvantaged people online, such as by offering “discounted installation” deals or “guaranteeing” that they can return to a “paper service” if the online experience doesn’t work out.

Should Broadband ISPs Improve their Signup Process? Our survey says..

26th November, 2012 (3 Comments)

The results from 552 respondents to ISPreview.co.uk’s latest reader poll found that over a third (39.8%) would like to see their broadband ISP improve its registration system, which is despite the fact that 78.4% claimed the sign-up process itself was “Easy“.

Europe Releases Study of Retail Broadband Internet Access Costs in 2012

23rd November, 2012 (2 Comments)

The EU has released data on retail prices for fixed broadband ISP services, which reveals a pattern of price reduction over the last three years for bundled offers. It also finds that price competition is mainly taking place in the market for download speeds of above 4Mbps (Megabits per second).

RootMetrics Claim Average EE 4G Mobile Broadband Speeds Hit 17Mbps

21st November, 2012 (0 Comments)

A new RootMetrics study of EE’s allegedly faster Mobile Broadband speeds has revealed that just 40.2% of its test locations had access to the 4G (1800MHz) network, yet speeds averaged 17Mbps (Megabits per second) in locations where it was available and 7.6Mbps when only 3G connectivity could be found.

Ofcom Study Reveals the Extent of UK Internet Piracy by ISP Customers

20th November, 2012 (1 Comment)

The communications regulator has today revealed that 47% of UK internet users are unable to “confidently identify” whether the online content they download, stream or share is legal or not. Meanwhile some 16% of users aged 12+ said they had “accessed online content illegally” between May to July 2012.

ISPreview Details Staff Roles Within the Broadband Delivery UK Office

19th November, 2012 (5 Comments)

A Freedom of Information Act (FoI) request submitted by ISPreview.co.uk has revealed more details about the specific roles of staff working in the government’s Broadband Delivery UK (BDUK) office, which is responsible for overseeing the national and publicly funded roll-out of superfast broadband services to 90% of people by spring 2015.

Ofcom Want UK 2Mbps Target Raised as Superfast Broadband Reaches 65%

16th November, 2012 (10 Comments)

The communications regulator has published its annual 2012 Infrastructure Report, which claims that “close to” 100% of premises in the United Kingdom can now receive a broadband service (71% take-up) and just 10% can only get sub-2Mbps speeds (down from 14% in 2011). Superfast broadband (25Mbps+) is also available to 65% of homes and businesses (7% take-up).

ISP TalkTalk UK Falls to 4.043m Broadband Users as Fibre Connections Double

13th November, 2012 (1 Comment)

Budget internet, tv and phone provider TalkTalk has today released its latest Q3-2012 financial results, which reveal that their broadband subscriber base declined by -4,000 in the quarter to total 4,043,000 (that’s a big improvement from the -19k lost in Q2). Thankfully superfast broadband (FTTC) customers doubled to 30,000.