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Articles for Category Tag - TalkTalk

TalkTalk and Virgin Media Moot UK Broadband Infrastructure Sharing

14th May, 2018 (26 Comments)

The rumour mill has burst into full swing this morning with reports that UK ISPs Virgin Media and TalkTalk are tentatively exploring the possibility of passive infrastructure sharing, which could enable the budget provider to lay their fibre optic lines in Virgin’s cable ducts and vice versa.

ISP TalkTalk Identifies the Most Common Online UK Frauds

9th May, 2018 (3 Comments)

Broadband ISP TalkTalk and Action Fraud have today published the results of their latest joint research, which attempts to identify the most common online scams (within the last year) and the areas in the UK that are most frequently targeted. Fraud related to online shopping or auctions tops the table.

Ofcom 2018 Study – Average Home Broadband Speeds Hit 46.2Mbps

9th May, 2018 (9 Comments)

Ofcom has published their annual study of fixed line home broadband ISP speeds across the United Kingdom, which reveals that the average download rate has risen from 36.2Mbps last year to 46.2Mbps now, while uploads hit 6.2Mbps (up from 4.3Mbps). Sadly the gap between urban and rural areas persists.

TalkTalk Launch New Wi-Fi Extender and Gigabit Powerline Device

3rd May, 2018 (13 Comments)

Residential broadband ISP TalkTalk has launched a new combined WiFi Extender and Powerline adapter device, which is being offered at a discount of £55 to their existing UK subscribers (using the voucher code EXTENDTT18) or £85 as the regular price.

2018 Study Compares Big UK Mobile and Broadband ISPs by Quality

3rd May, 2018 (3 Comments)

Ofcom has published their annual study of service quality, call waiting times, complaints and service provision among the largest UK ISPs and Mobile operators, which among other things found that Plusnet had the longest call waiting times (7:50 mins) and the highest broadband satisfaction (86%).

ISP TalkTalk Launch 150Mbps and 300Mbps G.fast Home Broadband UPDATE3

24th April, 2018 (25 Comments)

Low cost UK internet provider TalkTalk has today officially launched their new range of unlimited G.fast based ultrafast home broadband packages, which offer download speeds of ‘up to’ 150Mbps (30Mbps upload) and 300Mbps (50Mbps upload) from just £40 per month (including line rental).

Peak Time Congestion Hits Hardest for Broadband ISP Plusnet

23rd April, 2018 (17 Comments)

A new study into the impact on broadband ISP download speeds of peak (afternoon) vs off-peak (morning/daytime) internet usage at the largest six broadband providers in the United Kingdom has revealed that Plusnet suffers the biggest proportional drop in performance, while oddly TalkTalk got faster.

Snooping TalkTalk Security Feature Causes Customer Concern UPDATE2

20th April, 2018 (25 Comments)

A number of TalkTalk’s broadband ISP customers in the UK have raised concerns after the provider sent them an alarmist warning email, which without providing any useful details claimed that they “may have downloaded a virus on one or more of your devices” (phishing emails adopt a similar approach).

Q4 2017 Ofcom UK ISP Complaints Study Shames TalkTalk and BT

18th April, 2018 (1 Comment)

Ofcom has today published their latest Q4 2017 UK consumer complaints study, which notes that TalkTalk attracted the most gripes for both fixed line home broadband and landline phone services. Meanwhile BT were the naughtiest child for both Mobile and Pay TV.

Tesco Finally Scraps Email After Broadband ISP Closure in 2015

18th April, 2018 (0 Comments)

The Tesco.net email service, which was retained after Tesco’s broadband customers were sold to TalkTalk in 2015 (here), will be closed down for good on 27th June 2018. Despite this the platform has promised to continue forwarding its emails to another address of their users choice until 10th October.

UPDATE ISP TalkTalk Shifts UK Off-net TV Only Customers to Rakuten TV

12th April, 2018 (17 Comments)

Broadband ISP TalkTalk has announced that their remaining base of “off-net” TV only (previously Blinkbox) customers, which may also include some broadband and TV subscribers that have not synced accounts, are having their TV service moved over to the third-party Rakuten TV platform.

ISP TalkTalk Business Confirm 330Mbps UK G.fast Broadband Trial

9th April, 2018 (44 Comments)

The business division of residential ISP TalkTalk, which is naturally called TalkTalk Business, has announced that they’ve started a trial of 330Mbps capable hybrid fibre G.fast broadband technology for Wholesale and Partner customers. The commercial launch will then follow sometime this “summer“.

Which? Rank UK Broadband ISPs by the Top Four Complaints

2nd April, 2018 (15 Comments)

A new survey of more than 1,900 broadband customers across 12 different ISPs has revealed how each are ranked when ordered by the top four most common service complaints (price hikes, slow speeds, connection problems and router faults).

UK Broadband ISPs Failing to Provide Enough Speed Information

23rd March, 2018 (2 Comments)

A new Mystery Shopper study conducted by consumer magazine Which? has revealed that major broadband ISPs are only giving the required information about connection speeds under Ofcom’s Code of Practice (CoP) less than half (47%) of the time, with some (e.g. TalkTalk) doing worse than others.

Plusnet, Vodafone and Virgin Media Win 2018 Broadband ISP Survey

21st March, 2018 (4 Comments)

The annual Broadband Genie 2018 survey has today handed several awards to Plusnet, Vodafone and Virgin Media for taking the top spots in various different ISP performance categories. Overall budget ISP Plus.net scooped the most wins, as well as the headline ‘Best Broadband Provider‘ award.

ISP TalkTalk Loses UK Ultrafast Broadband Head to Virgin Media

19th March, 2018 (0 Comments)

The General Manager of “ultrafast broadband” at TalkTalk has switched sides and will soon join Virgin Media to become an Executive Director of Connectivity. The move comes ahead of both the ISP’s commercial G.fast launch and after their proposal to rollout 1Gbps FTTH/P to 3 million premises.

Phone and Broadband ISP in Top 20 Things Brits Hate to Change

26th February, 2018 (2 Comments)

A new survey commission by UK ISP TalkTalk has claimed that 69% of British people may be “losing out” due to an unwillingness to change and 25% agreed that they’d lost money as a result. Meanwhile 51% said that stress and anxiety were the main reasons they avoided change.