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Articles for Category Tag - TalkTalk

UK ISP TalkTalk Trial Prices for 150Mbps and 300Mbps G.fast Broadband

24th October, 2017 (16 Comments)

TalkTalk has unofficially revealed the prices for their new unlimited 150Mbps and 300Mbps ultrafast broadband products for those covered by Openreach’s (BT) new G.fast service, which is currently in the pilot phase (here) but should reach 1 million premises by the end of 2017 and 10 million by 2020.

UK ISPs in Legal Threat Opposing £600m BT 10Mbps Broadband USO

23rd October, 2017 (32 Comments)

Several ISPs, including Sky Broadband, TalkTalk, Hyperoptic and Gigaclear, are reported to be considering a possible legal challenge if the Government chooses to adopt BT’s voluntary proposal to deliver a 10Mbps minimum broadband speed across the UK by 2020.

Which? Claim Half of UK Households Suffered Broadband Problems in 2017

21st October, 2017 (20 Comments)

A survey of 1,709 UK telecoms customers in June to July 2017, which was conducted by Which?, found that 53% had experienced a “problem with their broadband” in the last year. Sadly customers of Virgin Media (61%), TalkTalk (60%), Sky Broadband (56%) and BT (54%) were “most likely” to suffer.

UK ISP TalkTalk Shaves a Little Extra Money Off Unlimited Broadband

20th October, 2017 (4 Comments)

Budget ISP TalkTalk has today further reduced the special offer pricing of their ‘up to’ 17Mbps “Fast Broadband” and ‘up to’ 38Mbps “Faster Fibre” (FTTC) broadband and phone bundles for new customers, which also continue to benefit from no setup fee. The discount will last until 2nd November 2017.

UK ISP TalkTalk Enhance Nuisance Call Blocking with ‘Check and Report’

28th September, 2017 (9 Comments)

Broadband ISP TalkTalk, which already blocks nuisance calls at the network level and recently enabled Caller Display + Last Call Barring for all users at no extra cost, has today launched a new phone security feature called ‘Check and Report‘ that helps customers to identify and stop unwanted calls.

Ofcom Praise Sky and Virgin Media in Q2 2017 UK Consumer Complaints Study

27th September, 2017 (7 Comments)

Broadband providers Virgin Media and Sky Broadband have today been praised by Ofcom’s Q2 2017 UK consumer complaints report after they received fewer gripes than any other ISP for their service. Unfortunately the same cannot be said for BT and TalkTalk, which attracted the most complaints.

TalkTalk Rated the Worst ISP by 2017 Which? Consumer Broadband Survey

22nd September, 2017 (13 Comments)

The latest biannual survey of UK phone and broadband providers by consumer magazine Which? has once again named Zen Internet as the best overall ISP (85% for customer satisfaction), but the same could not be said for TalkTalk that continues to languish at the bottom on a score of 40%.

Broadband ISP TalkTalk Ponders Plan to Scale Back its UK Mobile Service

5th September, 2017 (0 Comments)

Internet and telecoms provider TalkTalk has confirmed that they’re in “advanced discussions” with a number of potential partners about the possibility of scaling back their existing Mobile Virtual Network Operator (MVNO) arrangement in order to focus on fixed line broadband.

EE Launch UK Legal Challenge to Ofcom’s 5G Mobile Spectrum Auction

21st August, 2017 (5 Comments)

Last month Three UK threatened Ofcom with a Judicial Review unless they changed the rules of their 4G and 5G radio spectrum auction in order to aggressively curb EE’s (BT) dominance (here). Now EE has issued its own letter before action in order to defend against such measures.

UPD Citizens Advice Warn of Watered Down Broadband Compensation System

21st August, 2017 (9 Comments)

The Citizens Advice agency has estimated the cost of BT, Virgin Media and Sky Broadband’s proposed voluntary system for handling automatic compensation, which would be paid during a total loss of broadband service. But consumers could receive 32% less than via Ofcom’s own plan.

UK ISP TalkTalk Cuts Price of Unlimited “Faster Fibre Broadband” Bundles

18th August, 2017 (7 Comments)

Internet provider TalkTalk has cut the price of their up to 38Mbps (9.5Mbps upload) “Faster Fibre Broadband” (FTTC) and phone line rental package back down to £25 per month for the first 18 months of service (£33.50 thereafter), which will be available to order until 14th September 2017.

UPDATE3 Rodents Knock Out Broadband and Phone Services in South London

11th August, 2017 (11 Comments)

A number of major broadband and phone providers (e.g. Sky Broadband and TalkTalk) have been affected in central South London after several core fibre optic cables were “damaged” by hungry rodents, which has kept thousands of customers offline since last night.

UK ISP TalkTalk Hit by £100,000 Fine for 2014 Personal Data Breach

10th August, 2017 (2 Comments)

Once again the Information Commissioner’s Office (ICO) has today whacked broadband ISP TalkTalk with a £100,000 fine, which comes after several accounts at their outsourced Wipro call centre in India were used to access the personal data of 21,000 customers.

UK ISP TalkTalk Warns BT’s 10Mbps Broadband USO is “legally questionable”

10th August, 2017 (11 Comments)

Budget ISP TalkTalk has warned that it is “legally questionable” for BT to recover up to £600m of the costs incurred for their proposed 10Mbps Universal Service Obligation deployment by extracting the money via charges for products providing access to Openreach’s local access networks.

Three UK in Formal Legal Threat to Delay Ofcom’s 4G – 5G Spectrum Auction

9th August, 2017 (17 Comments)

Here we go again. Mobile operator Three UK has issued a formal letter before action to Ofcom, which threatens the regulator with a Judicial Review unless they change the rules of their forthcoming 4G and 5G radio spectrum auction in order to more aggressively curb EE’s (BT) dominance.

TalkTalk Moves to Fix Mild Broadband Congestion on its Wholesale Network

24th July, 2017 (27 Comments)

Consumers who use a broadband connection supplied via TalkTalk Business‘s wholesale network (not the same as their retail ISP), which is used by a wide variety of ISPs in the United Kingdom, may see an improvement in congestion and packet loss from midnight on 1st August 2017.

TalkTalk Upgrade to Protect UK Customers from Nuisance and Scam Calls

20th July, 2017 (0 Comments)

Low cost ISP TalkTalk, which already blocks nuisance calls at a network level (last month they blocked more than 100 million scam calls), has today announced improvements that will introduce further protection for customers and at no extra cost.