ISP TalkTalk Hails Broadband Improvement from ASSIA DLM System

Budget UK ISP TalkTalk has confirmed that customers of their slower ADSL2+ based copper line broadband packages have been seeing faster speeds and improved service stability since they adopted a new system of Dynamic Line Management (DLM) from ASSIA (Adaptive Spectrum and Signal Alignment, Inc.).

DLM systems are used to automatically control the performance and stability of related lines, which in practice means that a customer’s speed may go up or down depending upon how stable / error prone DLM thinks the line is. Different unbundled ADSL2+ providers, such as Vodafone or Sky Broadband, may have different approaches to DLM.

Sadly the update from ASSIA doesn’t include any solid details or statistics to support the claimed improvements at the ISP itself and the language makes it sound like the roll-out of their DSL Expresse DLM platform at TalkTalk is a new one, although it was actually unveiled all the way back in January 2017 (here).

No doubt the “new” DLM system has helped to improve TalkTalk’s performance but there’s a lack of solid detail to confirm the level of change.

Phil Haslam, Chief Network Officer at TalkTalk, said:

“Since deploying ASSIA’s DLM system onto our broadband ADSL network, we have extended our capability with more granular data to drive diagnostics and automate continuous optimization processes to benefit the speed and reliability of our service for our end customers.”

David Raun, President & COO of ASSIA, added:

“TalkTalk is taking a data driven approach to methodically improve consumer experience which fits perfectly with the analytics and optimization capabilities of DSL Expresse. Our equipment vendor agnostic solution allows TalkTalk to implement a consistent management approach across their network. This drives up TalkTalk’s customer satisfaction and improves network efficiency.”

ASSIA added that the DSL Expresse diagnostic features were also assisting TalkTalk in identifying and addressing issues due to physical line impairment and noise in customer premises, thereby improving operational efficiency.