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Articles for Category Tag - TalkTalk

TalkTalk Joins Major UK ISPs to Sign Nuisance Calls Strategy with Ofcom

8th February, 2016 (0 Comments)

UK ISP TalkTalk has today announced that they’ve joined ten other broadband and mobile providers in signing Ofcom’s Memorandum of Understanding (MoU) on Nuisance Calls, which commits them to develop new technical measures for “reducing the impact of unlawful nuisance calls on consumers“.

UK ISP TalkTalk Confirm Loss of 101,000 Subscribers After Cyber-Attack

2nd February, 2016 (11 Comments)

As feared last year’s cyber-attack (here) had a significant impact upon TalkTalk, albeit not nearly as big as some had predicted (here), with today’s vague trading update reporting that the ISP’s on-net subscriber base declined by -101,000 during the final quarter of 2015 (calendar).

Three of TalkTalk’s Indian Call Centre Staff Arrested for Scamming

28th January, 2016 (12 Comments)

Relations between UK broadband provider TalkTalk and sub-contractor Wipro, which operates their outsourced call centre(s) in India, have been strained after the ISP identified three customer support agents that appeared to be stealing personal data from subscribers and using it in scams.

Study Claims TalkTalk Suffered 200-300K Customer Exodus After Attack

21st January, 2016 (14 Comments)

The next set of financial results from TalkTalk aren’t due until 2nd February 2016, but that hasn’t stopped a new Kantar Worldpanel report from predicting that the ISP may have lost up to 7% (200,000 – 300,000) of its broadband base in the final quarter of 2015 after last October’s Cyber-Attack.

Broadband ISPs Face New Advertising Rules to Stop Misleading Prices

21st January, 2016 (16 Comments)

A new joint study from Ofcom and the Advertising Standards Authority (ASA) has ruled that the current approach to broadband price advertising is “likely to mislead” and as a result UK ISPs will, from 30th May 2016, be forced to adapt their approach. But the new approach may create some problems of its own.

UK ISP TalkTalk Make “Super Router” Standard for all Broadband Packages

18th January, 2016 (2 Comments)

Customers of TalkTalk’s home Internet access packages may like to know that the ISP is now supplying their fastest “Super Router” (Huawei HG633) connection hardware with all new broadband packages “at no extra cost“, not just on their “fibre broadband” or Plus TV options.

Sky Broadband and Virgin Media Come Top in Ofcom Satisfaction Study

15th January, 2016 (15 Comments)

The UK telecoms regulatory has today published a new study of consumer satisfaction with fixed line broadband, phone, pay TV and mobile providers, which surveyed thousands of consumers between July and September 2015 to reveal that Sky Broadband is the highest rated of all the big ISPs.

UPDATE Customers of UK ISP TalkTalk Suffer Dead Phone Lines

14th January, 2016 (12 Comments)

A large number of customers with a TalkTalk home telephone line have spent most of the day with a malfunctioning service, which seemingly presents no dial tone and often does not allow either incoming or outgoing calls.

UK Competition Regulator to Examine BT’s Superfast Broadband Prices

6th January, 2016 (5 Comments)

Opposing appeals by both BT and TalkTalk against the approach taken last year by Ofcom’s new “margin squeeze” test, which is designed to keep the incumbent operator’s FTTC “fibre broadband” prices under control, have today been referred to the Competition and Markets Authority.

No Flood Delays as Cityfibre Resumes York UK FTTH Broadband Rollout

4th January, 2016 (0 Comments)

Construction of Cityfibre’s joint roll-out of a new ultrafast 1Gbps capable Fibre-to-the-Home (FTTH/P) network with Sky Broadband and TalkTalk in the UK city of York (England) has officially resumed today after work was paused due to the Christmas break. Happily the recent flood had no impact.

Netflix’s 2014 vs 2015 UK Broadband Speed Index Sees Virgin Media Top

31st December, 2015 (0 Comments)

Cable operator Virgin Media continues to hold the top spot in Netflix’s latest UK ISP Speed Index, which measures the popular Internet Movie and TV service’s video streaming performance on different broadband providers; but it doesn’t mean much.

The 2015 Worst UK Home Broadband ISPs for Advertising Complaints

29th December, 2015 (2 Comments)

Some broadband ISPs are worse than others when it comes to “misleading” promotions of their services. So, as we prepare to bid farewell to another year, ISPreview.co.uk takes a quick look back over the past 12 months to see which providers suffered the most bans for bad advertising.

ISP TalkTalk Offer 18 Months FREE Broadband and 12 Months FREE Fibre

23rd December, 2015 (10 Comments)

Internet provider TalkTalk has today become the latest to launch a new batch of discounts for Christmas, which are being headlined by the offers of 18 months free unlimited broadband (up to 17Mbps) or 12 months free unlimited “Superfast Fibre Broadband” (up to 38Mbps FTTC).

Ofcom Name the Worst UK Mobile, Phone and Broadband ISPs – Q3 2015

15th December, 2015 (7 Comments)

The telecoms regulator has today published their latest Q3 2015 complaints report, which reveals the volume of gripes received for all of the United Kingdom’s largest broadband, phone, mobile and TV providers. As usual EE takes a beating, while Sky Broadband and Virgin Media win praise.

TalkTalk Offer FREE Access to 6 Premium TV Channels for Christmas

9th December, 2015 (0 Comments)

UK ISP TalkTalk has advised that new and existing customers of their TV (YouView) offering broadband and phone bundles will benefit from free access to six premium channels over the Christmas holiday period.

Major Security Holes Found at the Big Six UK Home Broadband ISPs

2nd December, 2015 (2 Comments)

A new report from security consultant Paul Moore has revealed that many of the United Kingdom’s major broadband ISPs, including BT, PlusNet, EE, Virgin Media, Sky Broadband and TalkTalk, have significant vulnerabilities in their systems that could be exploited by hackers. But some, such as EE and TalkTalk, did far worse than others.

TalkTalk Offers Half Price Line Rental and 18 Months Free Broadband

26th November, 2015 (4 Comments)

UK ISP TalkTalk will today join the “Black Friday” bandwagon by slashing the cost of their standard Phone Line Rental to £8.85 per month for 12 months (£17.70 thereafter), which is in addition to all of their existing discounts on fixed line home broadband and TV bundles.