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Articles for Category Tag - TalkTalk

Three UK in Formal Legal Threat to Delay Ofcom’s 4G – 5G Spectrum Auction

9th August, 2017 (17 Comments)

Here we go again. Mobile operator Three UK has issued a formal letter before action to Ofcom, which threatens the regulator with a Judicial Review unless they change the rules of their forthcoming 4G and 5G radio spectrum auction in order to more aggressively curb EE’s (BT) dominance.

TalkTalk Moves to Fix Mild Broadband Congestion on its Wholesale Network

24th July, 2017 (27 Comments)

Consumers who use a broadband connection supplied via TalkTalk Business‘s wholesale network (not the same as their retail ISP), which is used by a wide variety of ISPs in the United Kingdom, may see an improvement in congestion and packet loss from midnight on 1st August 2017.

TalkTalk Upgrade to Protect UK Customers from Nuisance and Scam Calls

20th July, 2017 (0 Comments)

Low cost ISP TalkTalk, which already blocks nuisance calls at a network level (last month they blocked more than 100 million scam calls), has today announced improvements that will introduce further protection for customers and at no extra cost.

UK ISP TalkTalk Sees Broadband Subscribers Return to Growth

19th July, 2017 (6 Comments)

Internet provider TalkTalk has today issued one of their short quarterly trading updates, which didn’t reveal a lot but we do learn that during Q2 2017 (calendar) the provider added another +20,000 on-net broadband and line rental customers (total 3,967,000) and churn fell to just 1.2%.

UK ISP TalkTalk Offer Cheap Sky Sports or Cinema TV with Broadband

18th July, 2017 (0 Comments)

Internet provider TalkTalk appears to be making a more aggressive move to grab a bigger share of the premium Pay TV market today by reducing the price of their broadband based triple-play TV bundles and cutting the price of the Sky Sports and Sky Cinema add-ons by 75% and 50% respectively.

UK ISP TalkTalk Adds In-App Chat to MyTalkTalk Customer Support App

11th July, 2017 (2 Comments)

Customers of broadband and phone provider TalkTalk, specifically those who make use of their free iOS and Android based MyTalkTalk app, will be pleased to learn that the ISP has added a new in-app chat feature that enables them to talk with customer support without making a call.

UPD Ofcom Set 4G / 5G Spectrum Caps for 2.3GHz and 3.4GHz Mobile Auction

11th July, 2017 (9 Comments)

After various delays and a bizarre campaign (here), Ofcom has today set out the final rules and caps for their auction of radio spectrum in the 2.3GHz and 3.4GHz bands, which will help mobile operators to launch “very fast” Mobile Broadband (4G and 5G) services by 2020.

Musical Chairs as UK ISP TalkTalk Swaps Finance Chief

10th July, 2017 (2 Comments)

Broadband ISP TalkTalk has today announced another change at the top as the operator’s Chief Financial Officer (CFO), Iain Torrens, steps down. Iain will be replaced by Kate Ferry, who is currently the Group Strategic Corporate Affairs Director at Dixons Carphone.

UPDATE3 Big Broadband Outage Hits ISPs and Customers in South East England

6th July, 2017 (36 Comments)

Customers of several broadband ISPs (particularly those on Sky Broadband, BT and TalkTalk) in the South East of England appear to be suffering from a total loss of internet connectivity or unstable services, which is the result of 7 “separate” breaks in major core fibre optic cables.

Rights Holders Ask Google to Block UK ISP Piracy Site Blocking Notifications

3rd July, 2017 (5 Comments)

Several enforcement groups for copyright holders have taken the unusual step of asking Google to remove links for the website blocking notification pages used by Virgin Media, BT and Sky Broadband, which inform visitors when websites have been blocked by a court order.

TalkTalk Survey Warns Slow Broadband “Load Rage” Driving Brits Barmy

1st July, 2017 (12 Comments)

A new survey of 2,000 British adults by Mortar, which was commissioned by UK ISP TalkTalk, has revealed that slow broadband comes top in a list of household bugbears for 2017 and as a result this is causing people to lose their cool as often as 138 times a year (aka “Load Rage“).

UK ISP TalkTalk Details 1st August 2017 Price Hikes for Broadband

29th June, 2017 (7 Comments)

Customers of TalkTalk’s existing broadband and phone (line rental) packages have this week been informed that their prices are set to be hiked by between 4-6% from 1st August 2017 and some increases will be introduced from tomorrow. The cost of calls is also set to rise.

UPD Ofcom Q1 2017 UK Consumer Complaints Report Slaps BT and TalkTalk

28th June, 2017 (9 Comments)

Ofcom’s latest Q1 2017 study of UK consumer complaints about fixed line Broadband, Phone, Pay TV and Mobile services has praised Sky (Sky Broadband) for receiving the fewest gripes. Meanwhile BT, TalkTalk and Vodafone are highlighted for attracting the most complaints.

H1-2017 – The Top 10 Fastest National UK Home Broadband and Mobile ISPs

26th June, 2017 (11 Comments)

The first half of 2017 has seen another rise in average fixed line broadband download speeds to 28.21Mbps, albeit mostly fuelled by the on-going migration of consumers from older ADSL lines and on to newer “fibre broadband” (FTTC/P) services. Meanwhile EE is still king for Mobile Broadband.

BT’s Ryan Reynolds Broadband TV Adverts Banned for Misleading WiFi Claims

14th June, 2017 (8 Comments)

ISPs Sky Broadband, Virgin Media and TalkTalk have succeeded in getting the Advertising Standards Agency to ban several adverts for BT’s Infinity SmartHub broadband router, which made “misleading” claims to offer the “UK’s most powerful wi-fi signal” and “better wi-fi coverage“.

UPDATE2 Scotland Based UK ISP TenTel Quietly Slips into Administration

5th June, 2017 (7 Comments)

Thousands of customers are at risk after Edinburgh-based broadband ISP TenTel, which at the end of last year boasted of “fantastic growth” and their success in securing a £500k investment (loan) from the Barclays (here), slipped into administration. TalkTalk will take on their customers.

Analysts Blame Price Hikes for Slowdown in the UK Broadband ISP Market

5th June, 2017 (4 Comments)

Telecoms analysts have warned that periodic price hikes and a lack of innovation could be fuelling a slowdown in customer growth among many of the United Kingdom’s largest phone and broadband ISPs (e.g. BT, Sky Broadband, TalkTalk etc.), although the wider picture is more complicated.