Home » UK ISP News Archive » Article Tag: TalkTalk (1042 Posts)

Articles for Category Tag - TalkTalk

BBC Probe Claims TalkTalk Call Centre Scam Involved “hundreds of staff”

6th March, 2017 (10 Comments)

Several whistle-blowers’ claim to have revealed details of a significant scam that operated from “call centres” in two Indian cities and involved “hundreds of staff“, many of which had been “hired to scam customers” of UK based broadband and phone provider TalkTalk.

TalkTalk Confirms Plan to “revamp” its UK Mobile TV Service and Content

3rd March, 2017 (0 Comments)

At the start of this year we reported that TalkTalk were working on a “completely new” Mobile TV solution in order to replace or improve their TV Player app (here). The ISP has now confirmed this “large-scale update” and revealed some of its planned improvements.

Plusnet and Virgin Media Come Top in 2017 Home Broadband ISP Survey

21st February, 2017 (10 Comments)

The annual Broadband Genie 2017 survey has today handed their award for “Best Broadband Provider” to Plusnet after they came top in five out of seven categories and secured a consumer satisfaction score of 74%. Elsewhere Virgin Media also picked up several awards.

ISP TalkTalk Sees “Fibre Broadband” Growth, But CEO Dido Harding to Exit

1st February, 2017 (5 Comments)

TalkTalk has today published their quarterly trading update (Q4 2016 calendar), which doesn’t reveal a lot but did confirm that their “fibre broadband” (FTTC/P) base had grown by +74,000. Sadly overall on-net churn has risen to 1.6% (up from 1.4% at the last report), with -42,000 subscribers lost.

UK ISP TalkTalk Cuts FTTC Superfast Broadband Prices

30th January, 2017 (8 Comments)

Internet provider TalkTalk has today reduced the price of their ‘up to’ 38Mbps and ‘up to’ 76Mbps FTTC based “Fibre Broadband” packages for new subscribers on an 18 month contract and they’ve also removed the £50 one-off setup fee. The offers are expected to be available until 16th March 2017.

UK ISP TalkTalk Developing “Completely New” Mobile TV Content Service

27th January, 2017 (0 Comments)

The Senior Product Manager for TV at TalkTalk, Davide Turi, has revealed that broadband ISP TalkTalk is working on a “completely new” TV product that appears to be aimed at mobile devices (Smartphones, Tablets etc.). Turi recently joined the ISP after working at Sky on their Sky Q TV platform.

The Name is Bond, Broadband ISP TalkTalk Looks to Borrow £300m

10th January, 2017 (29 Comments)

Communications provider TalkTalk has revealed that it is turning to the bond markets for funding, as well as perhaps suffering an increase in the cost of borrowing, by securing £300 million. This should help them to repay some of their bank lenders (the provider owes around £847m in net debt).

UPDATE2 UK ISPs to Send First Internet Piracy Warning Letters this Month

10th January, 2017 (22 Comments)

ISPreview.co.uk can today confirm that the first Internet piracy warning letters (aka – “subscriber alerts” or “educational emails“) will this month begin to be sent by all of the biggest broadband ISPs. The “alerts” will be issued to those users who are suspected of engaging in online copyright infringement.

The UK Electricity Costs of Home Broadband ISP Routers Compared

3rd January, 2017 (8 Comments)

One of the unseen costs of running a modern Home Broadband connection stems from its impact on your electricity bill, not least the price of keeping your Internet router or modem device switched-on around the clock. We take a closer look at the costs of running such hardware.

Netflix UK’s 2016 vs 2015 Broadband ISP Video Streaming Speed Index

29th December, 2016 (0 Comments)

Netflix UK’s most recent ISP Speed Index update, which measures the popular Internet Movie and TV service’s video streaming performance on different broadband providers, has one again named Virgin Media as the fastest provider for their service in 2016; but it’s not that important to be top.

Q3 2016 Study – BT and Plusnet Attract Most Broadband Complaints

20th December, 2016 (6 Comments)

The UK telecoms regulator has today published their Q3 2016 consumer complaints study, which reports that the total volume of fixed line Broadband, Phone and Pay TV complaints in the UK has increased, while Mobile gripes declined. Sadly BT came out as the biggest magnet for broadband gripes.

UK ISP TalkTalk Tweak Broadband Prices and Adopt 24 Month Contracts

19th December, 2016 (6 Comments)

TalkTalk has today decided to complement their 18 month contract terms by adding a lengthy 24 month option (i.e. 12 and 18 month terms are also available) and they’ve tweaked some of their broadband bundle discounts to match, although the new offers won’t last forever.

UPDATE Teenage TalkTalk ISP Hacker Given Rehabilitation Order by Court

13th December, 2016 (13 Comments)

A little too lenient? The Norwich Youth Court has today handed down a Rehabilitation Order to a 17-year-old boy after he admitted to seven charges under the Computer Misuse Act 1990, two of which are in connection with last year’s cyber-attack on TalkTalk. They also took his iPhone away.

UK ISP TalkTalk Criticised for Questionable Router Security Advice

7th December, 2016 (7 Comments)

Last week several broadband ISPs in the UK were attacked by a new Internet worm called Mirai (here), which hijacked their routers. TalkTalk’s older DSL-3780 was one of the devices to be hit and the ISP was quick to patch the problem, but oddly they have not advised customers to change WiFi passwords.

UK ISPs to Send Internet Piracy Warning Letters from Early 2017

30th November, 2016 (7 Comments)

After years of waiting, the Government’s long-held plan to force major broadband ISPs into issuing warning letters / emails to customers, specifically those suspected of having engaged in online copyright infringement (Internet piracy), looks set to get underway from early 2017.

UPDATE3 TalkTalk and Other ISP Routers Potentially Vulnerable to New Mirai Worm

29th November, 2016 (17 Comments)

It’s spreading fast! A newly modified version of the malicious Mirai worm, which has recently been remotely infecting masses of different broadband routers at other European ISPs (900,000+ in Germany), may soon begin to hit devices in the United Kingdom too, such as TalkTalk’s D-Link DSL-3780 kit.

Three UK Launches Fun Public Campaign for a 30% Mobile Spectrum Cap

28th November, 2016 (5 Comments)

Mobile operator Three UK has taken a leaf out of TalkTalk’s “Fix Britain’s Internet” book and launched a new campaign (‘Make the Air Fair‘), which adopts the image of Ofcom’s CEO, Sharon White, and calls on her to impose a spectrum ownership cap of 30% that would hit EE (BT) and Vodafone.