uSwitch 2018 Awards Name the UK Best Mobile and Broadband ISPs

The annual uSwitch.com Awards 2018 were held last night, which saw budget ISP Plusnet pick-up the most wins for fixed line home broadband services and giffgaff grab the largest number of awards for their mobile service. Meanwhile NOW TV was named as the best TV provider.

The winners appear to have been selected via a combination of methods, including respondents from a UK consumer survey of 5,603 adults (collected between 18th December 2017 and 2nd January 2018), a panel of fifteen judges from the national and technology press and a couple were selected by using other data that uSwitch had collected.

Apparently the ‘Most Popular Broadband Provider’ award and ‘Most Popular Mobile Network’ award were calculated using the consumer panel and uSwitch sales. Meanwhile the ‘Fastest Broadband Provider of the Year’ award was based on data collected via uSwitch’s consumer speed testing tool between 1st January 2017 and 31st December 2017 (i.e. over 1 million speed tests).

Perhaps unsurprisingly for a big commercial comparison site, smaller broadband ISPs were nowhere to be seen in the award selection. As a result it’s no real surprise to find that Virgin Media picked up the award for ‘Fastest Broadband Provider’, even though faster residential ISPs do exist (B4RN. Hyperoptic, Gigaclear etc.). Take with the usual pinch of salt.

2018 Award Winners & Runners Up