Home » UK ISP News Archive » Article Tag: TalkTalk (1042 Posts)

Articles for Category Tag - TalkTalk

ISPs TalkTalk, Sky, Vodafone Launch New “Fix Britain’s Internet” Campaign

27th July, 2016 (45 Comments)

Several major Internet providers and other organisations, including TalkTalk, Vodafone, Sky Broadband, XLN and the Federation of Communication Services, have today launched a new campaign that encourages business to criticise the quality of Openreach’s UK network as part of Ofcom’s Strategic Review.

UPDATE UK ISP TalkTalk Ranked Worst for Call Centre Customer Service

21st July, 2016 (6 Comments)

A new Brick Wall Index from customer service solutions provider Eckoh, which identifies call centre menus that create the highest levels of consumer frustration, has ranked TalkTalk top of its table for being one of the “worst customer service offenders” in the United Kingdom.

TalkTalk Lose 9000 Broadband Subs as FTTH in York Covers 11000 Premises

20th July, 2016 (3 Comments)

UK ISP TalkTalk has today issued a Q2 2016 (calendar) trading update, which confirms that they lost another 9,000 broadband subscribers in the quarter (est. total 3,987,000) and their joint 940Mbps FTTH network roll-out with Sky and Cityfibre in the City of York (England) has covered 11,000 premises.

Sky Broadband in Ofcom Complaint Over BT’s Fault Investigation Charges

19th July, 2016 (5 Comments)

UK ISP Sky Broadband has mirrored TalkTalk’s recent move (here) by nudging Ofcom into launching a second parallel probe of Openreach’s (BT) Special Fault Investigation (SFI) engineer service and Time Related Charges (TRC), with both questioning whether such charges are being correctly applied.

EE, BT and TalkTalk Collected the Most Consumer Complaints in Q1 2016

8th July, 2016 (6 Comments)

UK ISPs EE, BT and TalkTalk have managed to collect the greatest proportion of consumer complaints for their fixed line broadband services, at least that’s one way of reading Ofcom’s Q1 2016 consumer complaints report. Meanwhile Virgin Media and Sky Broadband attracted the fewest gripes.

UK ISPs Lose Appeal Against Website Blocks for Trade Mark Abuse

6th July, 2016 (2 Comments)

Several big UK broadband ISPs, including BT, Sky Broadband, EE, TalkTalk and Virgin Media, have lost an appeal against a 2014 ruling by the High Court, which extended court ordered website blocking to include sites that sell counterfeit goods (i.e. abuse of Trade Mark).

TalkTalk and Sky Broadband Non-Committal on Use of BT’s FTTP Network

4th July, 2016 (8 Comments)

Openreach recently announced that their ultra-fast 330Mbps capable (soon to reach 1Gbps) Fibre-to-the-Premise (FTTP) broadband network will reach 2 million UK premises by 2020 (here), but residential users face a limited choice of affordable ISPs and BT’s rivals see adoption problems.

Scam Alert – UK Broadband ISP Users Targeted by Fake Support Pop-ups

22nd June, 2016 (4 Comments)

Customers of BT, TalkTalk, PlusNet and Sky Broadband in the United Kingdom (others may also be affected) are all being warned to keep an eye out for fake pop-up support messages that claim to come from your ISP (phishing), which due to a simple exploit can appear on even legitimate websites.

Inquiry Threatens to Fine ISPs and Companies for Internet Security Fails

20th June, 2016 (0 Comments)

A cross-party Culture, Media and Sport Committee has published the outcome from an inquiry into Internet (cyber) security, which was setup following last year’s TalkTalk hack. The report recommends a series of changes, including jail terms for “data abusers” and fines for those who “fail to report, prepare for or learn from data breaches“.

UPD CMA Reject TalkTalk and BT Appeals Over UK Fibre Broadband Prices

20th June, 2016 (2 Comments)

The Competition and Markets Authority has today rejected opposing appeals by BT and TalkTalk against Ofcom’s “margin squeeze” test, which is designed to keep the incumbent operator’s FTTC (VULA) based superfast broadband prices fair. But BT did win a small victory over its compliance period.

TalkTalk CEO Dido Harding Donates GBP220K Bonus to Charity

20th June, 2016 (35 Comments)

The CEO of UK broadband provider TalkTalk, Dido Harding, has donated here annual £220,000 bonus to charity. The decision follows last year’s cyber-attack (here), which cost the operator tens of millions and resulted in a large number of subscribers having their personal data compromised.

The 2016-H1 Top 10 UK Fastest National Home Broadband and Mobile ISPs

18th June, 2016 (8 Comments)

The first half of 2016 has seen average broadband speeds rise as consumers increasingly switch to faster services, with Virgin Media delivering the fastest average broadband download speeds and Zen Internet coming top for uploads. Meanwhile EE remains the king for Mobile Broadband.

UPDATE UK ISP TalkTalk Suffering More Unexplained Website Woes

14th June, 2016 (6 Comments)

Once again websites and email services that belong to broadband ISP TalkTalk appear to be suffering from further disruption today and have been up and down like a yo-yo, although so far the provider hasn’t provided much of an explanation for the problems.

UK ISP TalkTalk Cull 6 TV Channels from their Entertainment Package

8th June, 2016 (0 Comments)

Subscribers who take one of TalkTalk’s broadband, TV (YouView), phone and or mobile bundles may be displeased to learn that the ISP’s Entertainment Package of premium television will lose six of its channels from 30th June 2016, including some big names like the ‘Discovery Channel’.

TalkTalk Warns UK Consumers to Watch Out for Scammers

6th June, 2016 (4 Comments)

UK ISP TalkTalk, which has itself recently been the subject of several major hacks and related personal data breaches that sadly triggered quite a few fraudulent calls to subscribers, has today joined with Get Safe Online to launch their nationwide ‘Beat the Scammers‘ information campaign.

UK ISP TalkTalk Lodge Complaint Over BT’s Fault Investigation Charges

3rd June, 2016 (12 Comments)

Ofcom has opened a new investigation after TalkTalk complained about the amount of money being charged by Openreach (BT) for their Special Fault Investigation (SFI) engineer service and Time Related Charges (TRC), which are often used to resolve customer phone or broadband problems.

BT Get TalkTalk Super Router Ad Banned for Misleading Performance Claim

1st June, 2016 (6 Comments)

The Advertising Standards Authority has banned a website advert for TalkTalk’s Super Router (Huawei HG633 / HG635) hardware after BT complained that the device was making misleading performance claims, such as one that boasted of delivering “the strongest signal and fastest speeds in the UK.”