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Articles for Category Tag - TalkTalk

The 2024 Electricity Costs of Big UK ISP Home Broadband Routers UPDATE

30th March, 2024 (43 Comments)

Some years ago we examined the electricity costs of running a modern Home Broadband connection (here), which largely reflected the price of keeping your wireless internet router (or modem) switched-on around the clock. Given the issue of energy costs, we thought it might be worth seeing how this has changed.

Smaller UK Broadband ISPs Beat BIG Providers in Which? Ranking

28th March, 2024 (20 Comments)

Consumer magazine Which? has today published the results of their latest 2024 ranking of home broadband providers, which found that smaller ISPs like CommunityFibre, Zen Internet and Hyperoptic topped the table and eclipsed the biggest providers that now mostly inhabit the bottom half of the table.

PlatformX Communications on Display Screen with CEO

TalkTalk Wholesale Services Rebrands to PlatformX Communications

13th March, 2024 (16 Comments)

As expected, the wholesale division of UK ISP TalkTalk has today officially rebranded itself from ‘Wholesale Services’ to ‘PlatformX Communications‘ (PXC). The move forms part of the group’s ongoing demerger process, which began last year and is currently ongoing.

New Launch Date for Delayed Faster UK Broadband ISP Switching

12th March, 2024 (11 Comments)

The industry-led One Touch Switching Company (TOTSCo), which is responsible for implementing Ofcom’s solution for faster consumer switching between UK broadband ISPs on different networks (aka – One Touch Switch), has announced that the now heavily delayed system will aim to go live on 12th September 2024.

phone_voip_and_handset by 123RF ID 70258122

More UK Providers Commit to Protect Vulnerable Users During Digital Phone Switch UPDATE

11th March, 2024 (11 Comments)

The government has announced that seven UK broadband and phone operators, including Openreach, CityFibre, AllPoints Fibre, CommunityFibre, Ogi, KCOM and WightFibre, have today signed a charter that commits them to protect “vulnerable customers” (e.g. those with telecare devices) when upgrading phone lines to a new digital (IP) based network.

Consumer UK Broadband ISP TalkTalk Gets Another New CEO UPDATE

5th March, 2024 (7 Comments)

Budget internet provider TalkTalk has today announced the appointment of Susie Buckridge as the CEO of their consumer business. The previous CEO, Adam Dunlop, will be “stepping down … to pursue other opportunities outside the group” – Adam was promoted to the position in March 2023 and retained it during the group’s demerger (here).

Broadband ISP TalkTalk Updates on UK Demerger and Refinancing UPDATE

13th February, 2024 (7 Comments)

The TalkTalk Group has today issued a progress update on their ongoing demerger and refinancing efforts, which claims that “significant progress” has been made since their last update (Nov 2023) toward the separation of their network wholesale platform business (“PlatformX Communications“) and their residential ISP (“TalkTalk Consumer“).

consumer switching uk broadband and phone

Ofcom Pressures Big UK ISPs to Set New Broadband Switching Date

13th February, 2024 (7 Comments)

The UK telecoms regulator, Ofcom, has written a new letter that singles out big ISPs, including BT, Sky Broadband, TalkTalk and Virgin Media (VMO2), for being too slow to implement their One Touch Switch (OTS) system, which aims to make it quicker and easier for consumers to switch providers on different networks.

Virgin Media, Fibrus and Vodafone Top nPerf UK Broadband Speed Survey

12th February, 2024 (8 Comments)

European benchmarking firm nPerf has just published the results from their annual 2024 crowdsourced study into UK fixed broadband ISP performance, which finds that subscribers of Virgin Media, Fibrus and Vodafone enjoyed the best internet connection performances over the past year.

Virgin Media UK Sniffs Deal for TalkTalk’s Consumer Broadband ISP

11th February, 2024 (47 Comments)

Ding, ding.. round two. News reports claim that Virgin Media (VMO2) has allegedly revived its interest in a takeover of budget broadband ISP TalkTalk. But this time they’re reportedly focusing much more specifically upon the internet provider’s consumer division.

TalkTalk Confirm Acquisition of Shell Energy’s UK Broadband Customers

7th February, 2024 (11 Comments)

Low-cost focused ISP TalkTalk has this week confirmed recent news reports by officially announcing that they’ve acquired Shell Energy’s UK broadband customer base from Octopus Energy, albeit for an as yet undisclosed sum. At the last count, Shell was believed to be hosting a total base of 480,000 internet and phone users.

Ofcom and UK Phone Providers to Further Tackle Spoofed Calls UPDATE

1st February, 2024 (11 Comments)

The UK telecoms regulator, Ofcom, has today moved to strengthen their existing rules against the use of “fake phone numbers” and “spoofed calls“, which involves a proposal for phone providers (fixed line and mobile) to introduce stricter measures against “Presentation Numbers” that are used to identify who is making a call.

Cityfibre UK Complete Bury St Edmunds FTTP Broadband Build

30th January, 2024 (9 Comments)

CityFibre has announced that they’ve completed their “primary build” of a new 10Gbps capable Fibre-to-the-Premises (FTTP) based broadband ISP network in the Suffolk (England) town of Bury St Edmunds. The network is now Ready for Service for over 16,000 homes, which is said to reflect about 81% of homes and most businesses in the town.

Broadband ISP TalkTalk UK Offer Half Price NOW TV Entertainment

25th January, 2024 (0 Comments)

Customers of internet provider TalkTalk, specifically those that take their Pay TV service, may like to know that – for a limited time – they can add the premium NOW TV Entertainment plan for half price (£4.99 per month) and this will also come with the paid NOW TV Boost upgrade (full HD streaming etc.) for free (saving £6 per month).

complaint UK consumer broadband isp and phone gripes

Ofcom Shames Virgin Media and O2 for UK Telecoms Complaints UPDATE

25th January, 2024 (37 Comments)

Ofcom has published their latest study of UK consumer complaints for Q3 2023, which names Virgin Media as the worst for attracting the most gripes about fixed broadband, landline phone and pay TV services. Meanwhile, O2, which is part of the same company, attracted the most complaints for Pay Monthly Mobile services.

Tesco Mobile, Giffgaff and Sky Mobile Make UK Customer Satisfaction Top 50

23rd January, 2024 (1 Comment)

The Institute of Customer Service (ICS) has today published their first biannual UK Customer Satisfaction Index for January 2024, which reveals that three telecoms providers made it into their table of the country’s top 50 organisations, including Tesco Mobile (5th), Giffgaff (23rd) and Sky Mobile (42nd). The odd broadband ISP also gets a nod.

price-rise-uk-broadband-and-mobile-households

Jan 2024 Inflation Figures Reveal UK Broadband ISP Price Hikes

17th January, 2024 (22 Comments)

The Office for National Statistics has published their latest UK inflation figures, which saw the Consumer Price Index fall to 4% (down from 10.5% this time last year) and the Retail Price Index reach 5.2% (down from 13.4%). As a result, we now know how big the annual inflation-linked price hikes will be from most of the major UK ISPs.