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Articles for Category Tag - TalkTalk

BT, TalkTalk, Virgin Media and Vodafone on UK Router Security and Upgrades

13th May, 2024 (31 Comments)

Last week we covered how Sky Broadband was responding to the UK government’s new internet and network security laws, which among other things prompted them to launch a new router upgrade scheme and be more transparent with customers about the state of security updates for their existing network kit. Since then, we’ve asked the other major ISPs how they plan to respond.

Red Road Closed road sign in a UK city street. 123rf

Report Examines Why Openreach’s UK Full Fibre Take-up Beats AltNets

8th May, 2024 (38 Comments)

A new report from strategic consultancy firm Eight Advisory has examined the question of why the average consumer take-up across alternative full fibre (FTTP) broadband networks (Altnet) is currently still at 16%, while Openreach stands at c.34%, despite the collective footprint of the new challengers now equalling that of the incumbent.

Ofcom Keep Close Tabs on TOTSCo’s Progress with Broadband Switching

4th May, 2024 (12 Comments)

The telecoms regulator, Ofcom, has formally served a statutory information request to check up on UK ISPs and progress in the One Touch Switching Company (TOTSCo), which is responsible for implementing the regulator’s heavily delayed One Touch Switch (OTS) migration system for faster consumer broadband ISP switching.

Broadband ISP TalkTalk Offers UK NOW TV Discounts

1st May, 2024 (0 Comments)

New customers of UK internet provider TalkTalk, specifically those who are also looking to take their Android (Google) powered Pay TV service, may like to know that the ISP has started offering a 33% discount on their TV and NOW Entertainment Membership (NOW TV) – reducing the bundle to just £9.99/month for 12 months, saving £5 a month.

UK ISP TalkTalk’s Bundled Echo Dots Get Turned into WiFi Extenders

29th April, 2024 (8 Comments)

Broadband ISP TalkTalk last week informed their customers, specifically those who are using one of their Amazon supplied ‘eero’ routers, that they can now benefit from a free eero software upgrade that turns Echo Dot (4th and 5th Fen) smart speakers into WiFi extenders (the provider is currently bundling Dots for free with several packages).

CityFibre Covers 90,000 Wolverhampton Premises with FTTP Broadband

25th April, 2024 (4 Comments)

Network operator CityFibre has revealed that their £50m project to deploy a gigabit-capable Fibre-to-the-Premises (FTTP) broadband ISP network across the West Midland’s city of Wolverhampton, which began all the way back in July 2020 (here), has now covered over 90,000 premises (homes and businesses).

complaints ofcom report isp broadband tv phone mobile

Ofcom Sees Virgin Media Attract Most UK Broadband Gripes in Q4 2023 UPDATE

17th April, 2024 (15 Comments)

Ofcom has published their latest study of UK consumer complaints for Q4 2023, which once again names Virgin Media as the worst for attracting the most gripes about fixed broadband, landline phone and pay TV services. Meanwhile, O2, which is part of the same company, attracted the most complaints for Pay Monthly Mobile services.

The 2024 Electricity Costs of Big UK ISP Home Broadband Routers UPDATE

30th March, 2024 (43 Comments)

Some years ago we examined the electricity costs of running a modern Home Broadband connection (here), which largely reflected the price of keeping your wireless internet router (or modem) switched-on around the clock. Given the issue of energy costs, we thought it might be worth seeing how this has changed.

Smaller UK Broadband ISPs Beat BIG Providers in Which? Ranking

28th March, 2024 (20 Comments)

Consumer magazine Which? has today published the results of their latest 2024 ranking of home broadband providers, which found that smaller ISPs like CommunityFibre, Zen Internet and Hyperoptic topped the table and eclipsed the biggest providers that now mostly inhabit the bottom half of the table.

PlatformX Communications on Display Screen with CEO

TalkTalk Wholesale Services Rebrands to PlatformX Communications

13th March, 2024 (16 Comments)

As expected, the wholesale division of UK ISP TalkTalk has today officially rebranded itself from ‘Wholesale Services’ to ‘PlatformX Communications‘ (PXC). The move forms part of the group’s ongoing demerger process, which began last year and is currently ongoing.

New Launch Date for Delayed Faster UK Broadband ISP Switching

12th March, 2024 (11 Comments)

The industry-led One Touch Switching Company (TOTSCo), which is responsible for implementing Ofcom’s solution for faster consumer switching between UK broadband ISPs on different networks (aka – One Touch Switch), has announced that the now heavily delayed system will aim to go live on 12th September 2024.

phone_voip_and_handset by 123RF ID 70258122

More UK Providers Commit to Protect Vulnerable Users During Digital Phone Switch UPDATE

11th March, 2024 (11 Comments)

The government has announced that seven UK broadband and phone operators, including Openreach, CityFibre, AllPoints Fibre, CommunityFibre, Ogi, KCOM and WightFibre, have today signed a charter that commits them to protect “vulnerable customers” (e.g. those with telecare devices) when upgrading phone lines to a new digital (IP) based network.

Consumer UK Broadband ISP TalkTalk Gets Another New CEO UPDATE

5th March, 2024 (7 Comments)

Budget internet provider TalkTalk has today announced the appointment of Susie Buckridge as the CEO of their consumer business. The previous CEO, Adam Dunlop, will be “stepping down … to pursue other opportunities outside the group” – Adam was promoted to the position in March 2023 and retained it during the group’s demerger (here).

Broadband ISP TalkTalk Updates on UK Demerger and Refinancing UPDATE

13th February, 2024 (7 Comments)

The TalkTalk Group has today issued a progress update on their ongoing demerger and refinancing efforts, which claims that “significant progress” has been made since their last update (Nov 2023) toward the separation of their network wholesale platform business (“PlatformX Communications“) and their residential ISP (“TalkTalk Consumer“).

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Ofcom Pressures Big UK ISPs to Set New Broadband Switching Date

13th February, 2024 (7 Comments)

The UK telecoms regulator, Ofcom, has written a new letter that singles out big ISPs, including BT, Sky Broadband, TalkTalk and Virgin Media (VMO2), for being too slow to implement their One Touch Switch (OTS) system, which aims to make it quicker and easier for consumers to switch providers on different networks.

Virgin Media, Fibrus and Vodafone Top nPerf UK Broadband Speed Survey

12th February, 2024 (8 Comments)

European benchmarking firm nPerf has just published the results from their annual 2024 crowdsourced study into UK fixed broadband ISP performance, which finds that subscribers of Virgin Media, Fibrus and Vodafone enjoyed the best internet connection performances over the past year.

Virgin Media UK Sniffs Deal for TalkTalk’s Consumer Broadband ISP

11th February, 2024 (47 Comments)

Ding, ding.. round two. News reports claim that Virgin Media (VMO2) has allegedly revived its interest in a takeover of budget broadband ISP TalkTalk. But this time they’re reportedly focusing much more specifically upon the internet provider’s consumer division.