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Articles for Category Tag - TalkTalk

TalkTalk Confirm Acquisition of Shell Energy’s UK Broadband Customers

7th February, 2024 (11 Comments)

Low-cost focused ISP TalkTalk has this week confirmed recent news reports by officially announcing that they’ve acquired Shell Energy’s UK broadband customer base from Octopus Energy, albeit for an as yet undisclosed sum. At the last count, Shell was believed to be hosting a total base of 480,000 internet and phone users.

Ofcom and UK Phone Providers to Further Tackle Spoofed Calls UPDATE

1st February, 2024 (11 Comments)

The UK telecoms regulator, Ofcom, has today moved to strengthen their existing rules against the use of “fake phone numbers” and “spoofed calls“, which involves a proposal for phone providers (fixed line and mobile) to introduce stricter measures against “Presentation Numbers” that are used to identify who is making a call.

Cityfibre UK Complete Bury St Edmunds FTTP Broadband Build

30th January, 2024 (9 Comments)

CityFibre has announced that they’ve completed their “primary build” of a new 10Gbps capable Fibre-to-the-Premises (FTTP) based broadband ISP network in the Suffolk (England) town of Bury St Edmunds. The network is now Ready for Service for over 16,000 homes, which is said to reflect about 81% of homes and most businesses in the town.

Broadband ISP TalkTalk UK Offer Half Price NOW TV Entertainment

25th January, 2024 (0 Comments)

Customers of internet provider TalkTalk, specifically those that take their Pay TV service, may like to know that – for a limited time – they can add the premium NOW TV Entertainment plan for half price (£4.99 per month) and this will also come with the paid NOW TV Boost upgrade (full HD streaming etc.) for free (saving £6 per month).

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Ofcom Shames Virgin Media and O2 for UK Telecoms Complaints UPDATE

25th January, 2024 (37 Comments)

Ofcom has published their latest study of UK consumer complaints for Q3 2023, which names Virgin Media as the worst for attracting the most gripes about fixed broadband, landline phone and pay TV services. Meanwhile, O2, which is part of the same company, attracted the most complaints for Pay Monthly Mobile services.

Tesco Mobile, Giffgaff and Sky Mobile Make UK Customer Satisfaction Top 50

23rd January, 2024 (1 Comment)

The Institute of Customer Service (ICS) has today published their first biannual UK Customer Satisfaction Index for January 2024, which reveals that three telecoms providers made it into their table of the country’s top 50 organisations, including Tesco Mobile (5th), Giffgaff (23rd) and Sky Mobile (42nd). The odd broadband ISP also gets a nod.

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Jan 2024 Inflation Figures Reveal UK Broadband ISP Price Hikes

17th January, 2024 (22 Comments)

The Office for National Statistics has published their latest UK inflation figures, which saw the Consumer Price Index fall to 4% (down from 10.5% this time last year) and the Retail Price Index reach 5.2% (down from 13.4%). As a result, we now know how big the annual inflation-linked price hikes will be from most of the major UK ISPs.

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2024 New Year Honours for TalkTalk CEO and Tove Valley Broadband Leader

30th December, 2023 (20 Comments)

The UK Government has published the New Year Honours List for 2024, which sees the CEO of UK ISP TalkTalk, Tristia Harrison, being named a Dame for services to telecommunications. The Founder and Chair of the Tove Valley Broadband project, Eric Malcomson, also picked up an MBE for services to his community.

The 2023 vs 2022 Top Fastest UK Mobile and Broadband ISPs

27th December, 2023 (8 Comments)

We’re today taking a quick look back over 2023 to see how the average UK broadband download and upload speeds have changed across the fastest nationally available fixed line, satellite and mobile network operators. As usual, improvements in FTTP and 5G coverage are continuing to fuel performance gains.

Softer UK Broadband and Mobile Price Hikes Expected in 2024

26th December, 2023 (11 Comments)

Surging inflation has meant that the past couple of years have been, to put it mildly, an uncomfortable experience for many broadband ISP and mobile users. In 2022 most consumers saw their prices rise by around 9% (here) and in 2023 that hit over 14% (here), but the predicted hikes for 2024 won’t be as bad.

Major UK Home Phone Providers Commit to Protect Vulnerable Users

18th December, 2023 (26 Comments)

The UK government has this morning announced the signing of a new charter with major broadband ISPs and landline phone providers, including Sky Broadband, BT, Virgin Media (O2) and TalkTalk, which sets out “new measures” to protect vulnerable customers when upgrading phone lines to a new digital (IP / VoIP based) network.

Broadband ISP TalkTalk UK Expands Android TV Hub Availability

15th December, 2023 (22 Comments)

UK ISP TalkTalk has announced that their Android TV powered ‘TV Hub‘ box, which was initially only made available to their full fibre (FTTP) customers, has expanded its availability to include both new and existing customers on their FTTC based “fibre broadband packages” (Fibre 35 & 65).

ISP TalkTalk to Acquire Shell Energy’s UK Broadband Customers

14th December, 2023 (39 Comments)

News reports claim that the Octopus Energy Group will shortly sell Shell Energy’s remaining internet and phone customers, reflecting a total base of around 480,000, to budget broadband ISP TalkTalk for an as yet undisclosed sum. The deal could be formally announced within the next few days.

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Ofcom Find 380,000 UK Homes on Cheaper Social Broadband Tariffs

12th December, 2023 (1 Comment)

Ofcom has today published their latest biannual UK consumer affordability report, which reveals that the take-up of cheaper social broadband ISP and mobile tariffs for those on state benefits has increased to 380,000 households (up from 220,000 six months ago). But that still represents just 8.3% of households on Universal Credit (4.6 million).

ISP TalkTalk Warn of Uncertain Future as UK Broadband Users Fall UPDATE

11th December, 2023 (46 Comments)

UK ISP TalkTalk has published their annual accounts to 28th Feb 2023 and revealed that their broadband base fell to 3.94 million (down from 3.98m in 2022), while the provider’s bosses also reportedly warned that there is “material uncertainty” ahead of an expect debt refinancing that “may cast significant doubt” over its future.

Opensignal Rate UK Broadband ISPs by Quality and Speed

7th December, 2023 (6 Comments)

Benchmarking firm Opensignal has today published a supposedly “definitive” study of fixed broadband speeds across the United Kingdom, which reveals which ISPs are delivering both the best service quality and speeds to consumers. Perhaps unsurprisingly, the table ends up being topped by CommunityFibre, Virgin Media and Hyperoptic etc.

Questions for Broadband as Octopus Finish Shell Energy UK Purchase

5th December, 2023 (18 Comments)

Broadband ISP and energy provider Shell Energy has confirmed that the Octopus Energy Group have now completed their acquisition of the UK retail provider from the Shell Group, which follows the signing of a related deal in September 2023 (here). But uncertainty remains over the future of their internet and phone customers.