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Articles for Category Tag - TalkTalk

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2024 New Year Honours for TalkTalk CEO and Tove Valley Broadband Leader

30th December, 2023 (20 Comments)

The UK Government has published the New Year Honours List for 2024, which sees the CEO of UK ISP TalkTalk, Tristia Harrison, being named a Dame for services to telecommunications. The Founder and Chair of the Tove Valley Broadband project, Eric Malcomson, also picked up an MBE for services to his community.

The 2023 vs 2022 Top Fastest UK Mobile and Broadband ISPs

27th December, 2023 (8 Comments)

We’re today taking a quick look back over 2023 to see how the average UK broadband download and upload speeds have changed across the fastest nationally available fixed line, satellite and mobile network operators. As usual, improvements in FTTP and 5G coverage are continuing to fuel performance gains.

Softer UK Broadband and Mobile Price Hikes Expected in 2024

26th December, 2023 (11 Comments)

Surging inflation has meant that the past couple of years have been, to put it mildly, an uncomfortable experience for many broadband ISP and mobile users. In 2022 most consumers saw their prices rise by around 9% (here) and in 2023 that hit over 14% (here), but the predicted hikes for 2024 won’t be as bad.

Major UK Home Phone Providers Commit to Protect Vulnerable Users

18th December, 2023 (26 Comments)

The UK government has this morning announced the signing of a new charter with major broadband ISPs and landline phone providers, including Sky Broadband, BT, Virgin Media (O2) and TalkTalk, which sets out “new measures” to protect vulnerable customers when upgrading phone lines to a new digital (IP / VoIP based) network.

Broadband ISP TalkTalk UK Expands Android TV Hub Availability

15th December, 2023 (22 Comments)

UK ISP TalkTalk has announced that their Android TV powered ‘TV Hub‘ box, which was initially only made available to their full fibre (FTTP) customers, has expanded its availability to include both new and existing customers on their FTTC based “fibre broadband packages” (Fibre 35 & 65).

ISP TalkTalk to Acquire Shell Energy’s UK Broadband Customers

14th December, 2023 (39 Comments)

News reports claim that the Octopus Energy Group will shortly sell Shell Energy’s remaining internet and phone customers, reflecting a total base of around 480,000, to budget broadband ISP TalkTalk for an as yet undisclosed sum. The deal could be formally announced within the next few days.

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Ofcom Find 380,000 UK Homes on Cheaper Social Broadband Tariffs

12th December, 2023 (1 Comment)

Ofcom has today published their latest biannual UK consumer affordability report, which reveals that the take-up of cheaper social broadband ISP and mobile tariffs for those on state benefits has increased to 380,000 households (up from 220,000 six months ago). But that still represents just 8.3% of households on Universal Credit (4.6 million).

ISP TalkTalk Warn of Uncertain Future as UK Broadband Users Fall UPDATE

11th December, 2023 (46 Comments)

UK ISP TalkTalk has published their annual accounts to 28th Feb 2023 and revealed that their broadband base fell to 3.94 million (down from 3.98m in 2022), while the provider’s bosses also reportedly warned that there is “material uncertainty” ahead of an expect debt refinancing that “may cast significant doubt” over its future.

Opensignal Rate UK Broadband ISPs by Quality and Speed

7th December, 2023 (6 Comments)

Benchmarking firm Opensignal has today published a supposedly “definitive” study of fixed broadband speeds across the United Kingdom, which reveals which ISPs are delivering both the best service quality and speeds to consumers. Perhaps unsurprisingly, the table ends up being topped by CommunityFibre, Virgin Media and Hyperoptic etc.

Questions for Broadband as Octopus Finish Shell Energy UK Purchase

5th December, 2023 (18 Comments)

Broadband ISP and energy provider Shell Energy has confirmed that the Octopus Energy Group have now completed their acquisition of the UK retail provider from the Shell Group, which follows the signing of a related deal in September 2023 (here). But uncertainty remains over the future of their internet and phone customers.

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ISP TalkTalk Business Appoints Ruth Kennedy as New UK CEO

28th November, 2023 (0 Comments)

Broadband ISP TalkTalk Business (TTB) has this morning announced that the UK company’s existing Managing Director, Ruth Kennedy, has been officially promoted to the top job of Chief Executive Officer (CEO). The move comes as the wider TalkTalk group is going through a lot of changes, while trying to tackle its debt pile.

Customers of UK ISP Origin Broadband Suffer Support Problems

29th October, 2023 (15 Comments)

Some of Origin Broadband’s customers have, over the past couple of weeks, reported a number of problems with ineffective support and being unable to access their accounts via the provider’s website. The issues are said to be related to an upgrade of their systems as part of efforts to merge Ovo’s customers into Origin.

Broadband ISP TalkTalk Shut UK Digital TV Store – Customers Lose Purchases

20th October, 2023 (26 Comments)

One of the problems with modern online UK content distribution platforms is that – unlike physical media (DVD, Blu-rays etc.), when they close, customers risk losing all of the content they purchased over them. Sadly, this appears to be what is about to happen to customers of TalkTalk’s TV Store, which is due to close on 31st October 2023.

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Ofcom Shames Vodafone in Q2 2023 Broadband Complaints Table

19th October, 2023 (11 Comments)

Ofcom has published their latest quarterly (Q2 2023) study of UK consumer complaints, which shames Vodafone as attracting the most gripes about broadband ISPs, while TalkTalk, Shell Energy and Virgin Media tied the lowest ranking for landline phone, BT did the same for Mobile services, and Virgin Media and BT came bottom for TV.

ISP TalkTalk Sells UK Business Division to its Own Shareholders UPDATE

3rd October, 2023 (14 Comments)

Broadband ISP TalkTalk has revealed that, following its recent demerger news (here), the group has finally sold their business division (TT Business Direct) to its own shareholders for £95 million – after seemingly being unable to turn earlier interest from Sky and Daisy Group into a tangible deal.

Job Losses as UK ISP TalkTalk to Demerge into Three Businesses UPDATE

22nd September, 2023 (36 Comments)

Broadband ISP TalkTalk has this week informed staff of their plan to formally demerge the group into three separate businesses for consumers, businesses and wholesale. Under the plan, the full legal demerger aims to be completed by 1st March 2024, but some redundancies are expected.

Ofcom 2023 Study Finds Average UK Broadband ISP Speeds Hit 69.4Mbps

14th September, 2023 (9 Comments)

Ofcom’s 2023 report into UK fixed line home broadband ISP performance – the last one it plans to publish – has today revealed that the average (median) download speed has risen from 59.4Mbps last year to 69.4Mbps now (uploads went from 10.7Mbps to 18.4Mbps). But the gap between rural and urban areas remains.